All audio on iphone 4s cuts out, every 10 seconds on every apps then keeps playing.

I have tried all the apps on my phone, and every 10 seconds or so it will cut out the audio for about 1 second, then come back in while the track is still playing. like its pausing it real quick and starting it again, except that it doesnt start back where the audio cut out, it just keeps going. Does this on music player, pandora and every single app on my phone that I have tried. Nothing new was installed on the phone, I have tried cleaning out all ports, doing a hard reset, plugging in and unplugging headphones. I have tried closing all apps and reopening them, and turing on and off the phone. switching between silent mode and messing with volume doesnt help. On pandora every time it happens, the volume level bar at the bottom pops up. all other apps there is no visual sign it is happening. it never pauses and audio comes back after a split second. No new music or anything, has worked fine for almost a year now, just started today. Side note, it plays ringtones from calls just fine, but if i listen to them in the sounds section it still cuts out. iphone 4s model a1387

One thing that helped was getting a toothbrush and scrubbing the dock connector on the phone. I scrubbed the connector and used compressed air for about 1/2 hour till the connector looked much cleaner. An Apple employee told me that the pins on the phone had a little corrosion and sand. The problem hasn't gone away completely, but has been significantly reduced. I'm going to hold out until my contract expires after which time I'll switch to an iPhone5 (or newer) or Android phone.

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Audio cuts out and video "freezes" every 10-15 seconds

So I recently switched to Verizon (about 2 weeks ago) for internet and tv. After about a week (with no video or audio issues), I decided that I wanted to get a DVR. So they shipped me a DVR Set Top Box - model is CHS 435HDC.
When watching live TV the problem isnt THAT bad...every 1-2 minutes the audio will cut out and the video will pixelate for about 1 second, and then it continues right along.
When watching a TV show that I recorded on the DVR it is REALLY bad...basically unwatchable. The audio and video will cut out briefly every 10-15 seconds, then it continues along normally for another 10 seconds or so then it cuts out for a second and continues again.
Obviously I'm going to ask for a different DVR to be sent to me but if it happens again with the next box I may just cancel and switch back to the "other guy". This is a pretty bad start to what I thought would be a new and better experience. (Im not even going to go into the horrible on-demand menu system.)
Wondering if anyone else has experienced this problem before with their DVR?
Thanks!
(Dont know if it matters but I am in Maryland)
Solved!
Go to Solution.

Generally but not always pixelation and picture break up is an issue with the signal to the set top box. Sometimes it's as simple as a loose coax cable, or the connector has come loose from the cable itself. There are other causes, but those are the easiest to start checking. I have sent you a private message to your forums inbox.
Lee_vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

My iphone is cutting out and then when the apple sign appears i have tried to restore it on my macbook and it come up with an error any suggestions as to what i can do?

its really weird my iphone just cut out yesterday and nothing was working hard reset anything left it on a docking station all night and this morning when i woke up the apple sign appeared, have tried doing a hard restore and to no success. It has now blacked out again any suggestions?

very odd just replugged i phone into docking station where it asked me to plug into itunes restore is now working

The sound on my iPhone 4S cuts out when playing music/podcasts.

The sound on my iPhone 4S cuts out when playing music/podcasts. If I unplug and replug in the headphones, the sound comes back on, but often for only 20 seconds or so before cutting out again. Sometimes it will play for 15-20minutes before cutting out. The track is not "paused", and appears to continue, just no sound. I tried cleaning the headphone jack with compressed air to no avail. I also noticed the the same phenomenon occurs when I sync my bluetooth to my car audio. That is, it will play for a while, then the sound will cut out, even though the track is still shown to be playing. If I reset the bluetooth, the sound comes back on.
This started happening about a week ago, but no "event" that I can think of caused it. I didnt' get the phone wet, forcefully drop it, or leave it in extreme heat. I've tried doing a reset of the phone. I also was running iOS5 when I first noticed this, and since upgraded to iOS6. The problem appeared with both.
Any help would be greatly appreciated.
Thanks,
Steve

One thing that helped was getting a toothbrush and scrubbing the dock connector on the phone. I scrubbed the connector and used compressed air for about 1/2 hour till the connector looked much cleaner. An Apple employee told me that the pins on the phone had a little corrosion and sand. The problem hasn't gone away completely, but has been significantly reduced. I'm going to hold out until my contract expires after which time I'll switch to an iPhone5 (or newer) or Android phone.

All of the movies that we watch on I tunes have intermittent interruptions to the audio. It's like a one second blank every 20 seconds and we miss what is being said. This is independent of which movie is playing. Our Apple TV is hardwired.

All of the movies that we watch on I tunes have intermittent interruptions to the audio. It's like a one second blank every 20 seconds and we miss what is being said. This is independent of which movie is playing. We are on Shaw and have purchased their best modem and registered for the higher speed option. Our Apple TV receiver is hard wired back to our network hub and the hub is working correctly. There is no problem with the video. What could be causing this problem?

I own the movies and I want them to stay in my iTunes library basically forever.
But in both cases the file name no longer shows in the movie list, so I don't know how to re-download it from the Cloud.
iTunes prefs > Store > Show iTunes in the Cloud purchases.
This will show all your iTunes purchases in your library with a cloud icon down arrow. Click the icon to redownload or click on Play to stream without downloading.
Also see this , -> Download past purchases
and techncially, you don't "own" the movie, You simply have a license to use it.
Yet the first thing iTunes does when you hit the delete key is tell you that it will remove the movie forever from all devices and the library.
Actually, no it does not tell you that.
FYI: You should keep copies of all yoru iTnue spurahses as the labels/movie studios/copyright owners can pull their product at anytime and it won't be available to redownload.
Suggestions here -> http://www.apple.com/feedback/

Audio and Video sound cuts out when adjusting the volume whilst playing powerpoint presentations

I have just bought a new hp laptop and when running power point presentations with embedded media (for my job) I cannot adjust the volume of the sound when the audio or video file is playing. It simply cuts out and stops the video or sound from playing. I thought at first that this might be an Office 2010 issue but now it seems more likely to be a setting on the laptop. If anyone has any answers they would be much appreciated!! Many Thanks

I hear you on this. I just tested out the 3GS video for a concert where band mixed electronica and guitars.. boom boom satellites and I noticed when close to the speaker side of the stage the sound cut in/out. But when I moved farther away sound remained consistant.
What I may suggest is lowering the volume to mid range when closer to your sound source then
correct (if needed) using outside software.. iMovie Final Cut, etc..
Yes, I wasn't to please about losing sound on a what I recorded.. ~A~

My brand new iphone 5 cuts out during calls all the time, doesn't send mt text messages and then when it does it sends them twice?! why?? is it just apple or my network provider? bearing in mind my iphone 4 did exactly the same, so its a new handset sim

Hi,
i have just updated my iphone 4 16gb to an iphone 5 16gb
The iphone 4 had horrific problems, for example: Cutting out on calls, it going silent, me not being able to hear the person i was speaking to and them being able to hear me, and then visa vera.. also the main button at the bottom started to break.. my text messages weren't sending and then when they did they would send several of the same one.. also with mixed messages in them.. some of the texts had been form ages ago and had been deleted anyway and bits of them would re appear in the middle of the text, but only show to the person recieveing the text.
I thought all of this might have been some water damage as i had nearly had it for 2 years... However on Tuesday.. ( 29th Jan) i recieved my new upgrade of the iphone 5.. i was so excited, but then today.. 2 days after recieving it, its starting to do EXACTLY the same things my old phone did... cutting me off, going quiet on the phone, not sending texts, then sending several ones... sending mixed texts. Safe to say i am fuming!!! i am with vodafone and rang them today asking why?! they said it couldnt be my handset as its a new one, couldnt be the sim because thats new too so it must be the area signal.. so she checked for me.. came back to me and said that the signal in my area is perfectly fine....?!?!?! that makes it even worse!!! so i have asked to return it....!! i was going to go with a different provider thinking that it was vodafone??but after looking on here it seems like its apple? i am very disappointed as i love everything else about the phone, but its impossible to have a phone like this! especially when i use it for work too!

My wife is having the same problems as a reciever. She works in a school as a teaching assistant and her teacher sends messages that are mixed with previous texts from ages ago.
Can anyone shed some light on this problem or is it only her and this poster?
2m42s

The audio on my iPhone 4s cut out randomly; I have to unplug and replug headphones to get it back. How can I fix this?

For the last year I have been unable to use my iPhone speakers because of some bug. I can play music and audio through headphones, but that's it. And just today even the headphones became spotty. I'll play a song (through iTunes) for a while, then the audio will just cut out. I can get it back by unplugging and replugging the headphones (sometimes multiple times) but that fix doesn't last long; usually within a few minutes (if not much sooner) the music cuts out again.
I really don't want to buy a new one because this one otherwise works fine. How can I fix this?

iOS: Unable to update or restore

Mac Mini Audio Intermittent over HDMI, Cuts out with Assertion in kernel.log

Hello. I've been having trouble with a mac mini (Mid 2011) that I bought on Thursday. It's running OSX 10.7. The Mac Mini is the $599 unit.
I've got it hooked up to my Sony BRAVIA HDTV (also this year's model) via HDMI, with audio configured to be delivered via HDMI to the TV alongside video. Initially the audio will play through my TV, but after an hour or two of watching something, it will cut out, and there will be no more sound coming out of the TV from the mac. Ultimately, the only way I can fix it is to reboot the Mac Mini. I've also observed that at about the same time sound cuts out, the following error message appears in kernel.log:
Aug 12 19:21:40 joshs-Mac-mini kernel[0]: Sound assertion "0 != result" failed in AppleHDAWidget at line 3957 goto handler
Aug 12 19:22:10 --- last message repeated 5 times
As far as I know, assertions failures usually mean software problems (bugs). I suspect I may be encountering a kernel-level bug in Lion, as this error message is showing in kernel.log.
The following is a list of diagnostic steps I've taken:
- I've double-checked the sound output device in preferences. It didn't spontaneously change from SONY TV (HDMI) after sound cut out.
- I've tried changing output to the internal speakers. It plays sound from the mac mini (as expected). When I change it back to HDMI, still no sound from the TV.
- I've tried turning off and back on the tv. No effect.
- I've tried unplugging and replugging the HDMI cable. No effect.
- I've tried replacing the HDMI cable with two other alternates. No effect.
- I've tried other HDMI inputs for my TV with HDMI attached. No effect.
- Note: I've got a ps3 and xbox360 on the TV that has successfully used the HDMI inputs and cables tested on. They've never had this type of problem, so I don't think there's a problem with the TV.
- I've tried rebooting the mac and resetting the "PRAM" (Command-Option-P-R before the grey screen on bootup). Sound still cuts out after a while.
- All updates are applied.
Does anybody else have any ideas about what I could try to fix this? This problem is pretty much a deal breaker, as rebooting the mac mini mid-movie kind of destroys the movie-watching experience.
Thanks

I'd just like to jump in on this thread to report exactly the same problem.
2011 Mac Mini (the 2.5GHz i5 model) running Lion, Sony Bravia TV, HDMI sounds cuts out after a while with the console error "Aug 15 18:30:25 Mini kernel[0]: Sound assertion "0 != result" failed in AppleHDAWidget at line 3957 goto handler".
Interestingly, after the error occurs, I can still get 5.1 sound through Plex, but not through Quicktime. 2.0 sound and system sounds all fail until I reboot the system.
Any help would be appreciated. I would prefer not to have to return the Mini.
Thanks.

Audio buzz and video cut-out caused by volume shadow service errors during updates and other services that create shadow copies

I have this issue and see throughout the Internet that my problem is shared by large numbers of other Windows 7 users, and a few Windows 8 users.
I also see that Microsoft has not addressed the issue.
I've been troubleshooting the problem for 13 months and across 3 separate hard drives on 2 separate computers, with the help of tech escalation from both Carbonite and Dell (whom I wanted to eliminate as causes, and who have been kind enough to assist even
after being eliminated as causes because they evidently care about customer service).
Over 13 months we have run system diagnostics, reinstalls and repairs to no avail. We have been able to reproduce the event in the absence of every attached device, every installed program, every subscribed service, and every hardware type and configuration.
We have visited chat rooms showing that this is a widespread problem (e.g., http://superuser.com/questions/630033/audio-video-glitch-when-shadow-copy-service-starts), and that even professional server administrators simply consign themselves to VSS being "the
bane of backup software" (http://community.spiceworks.com/topic/229743-problem-with-vss-writer-system-writer-timed-out).
Yet regardless of the computer or the configuration, the problem persists. It causes characteristic and alarming disk write error and memory spikes on the Resource Monitor that can be traced to huge numbers on the System 4 and VSSVC.exe processes, occurring
every time the Volume Shadow Copy Service and Application Experience create a restore point during an automatic update of Adobe, antivirus, etc.; and one can even provoke an event simply by manually creating a restore point, which has the bonus of triggering
an 8220 notice that the Volume Shadow Service has run out of time while deleting files. And the only advice I've seen from MS is that this is a "normal condition."
It is not normal to be unable to enjoy audio and video. And it is certainly not normal for one's PC to continually degrade with every update until it becomes unable to update and must be replaced.
I am on my 3rd computer with this problem (different type and configuration each time), and Dell has offered me an upgrade to Windows 8 in the hopes that the problem will not recur there. But I see from Microsoft's tech chat that Windows 8 users are reporting
the problem as well (http://answers.microsoft.com/en-us/windows/forum/windows_8-pictures/after-upgrading-to-windows-8-pro-there-is-an/813432c2-14f1-463f-bba3-ad322ceb6e00).
Please, please post a real answer to this problem. Thank you.

Hi,
Above all I understand the frustration as a same issue persists for a very long time.
At first I'm thinking if it is directly related to the application CrashPlan some customers mentioned in one of the threads you provided. However I then noticed that you said it could be also reproduced by creating a System Restore point.
Currently I cannot find a Windows 7 system so I used a Windows 8.1 laptop (also Dell) for testing.
I tried to play an online video and also a local video with creating a restore point in the middle. However I failed to reproduce the same behavior.
The following screenshot was captured in second test (play a local video):
I cannot confirm if it is because we have a large physical memory (8GB), or Windows 8.1 resolved this issue. From the screenshot, memory is not spiked (actually it is almost not changed).
So in current situation you can test to enlarge the size of physical memory (and virtual memory) for test if available. And as Dell provided a Windows 8 system, you can try it before and after installing Windows 8.1.
As a support engineer I also hope to help fix the issue or at least find out the cause. Later I will try to find a Windows 7 system for testing as well.
In addition, please understand that as the issue occurs mostly in Windows 7, though it seems related to VSS, it is still a Windows client system issue. So you can post the question to Windows 7 forum for further information. Here is the link:
http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Iphone 5 cutting out mid-call

I have had problems with my 5 cutting out mid-call. It's happened several times with different callers, which makes me think it's my phone. It gives me the 'call failed' screen. There is no apparent reason for it - no signal drop, for instance - and so I wondered if this is a common problem or whether I have a duff phone and need to return it. Thoughts?

I've had the reception (tinny, robotic voice, intermitent voice quality) since purchasing my iPhone 5 two days ago.
Yesterday I had to go to the Verizon store (sent there by online tech from Verizon). I was talking on my phone to a friend as I drove to the Verizon store and as I pulled into the parking lot of the store (with 5 full bars on 3G) the call got dropped and "Call Failed" showed up on the screen. I looked at the phone to make sure I had service and I did, full bars all the way ??

IPhone 5s cuts out blue screen appears then Gos Dead

fone cuts out on me when making calls or on Internet then Gos to a blue screen then the White screen with Apple logo then shuts down and will not come back on t

Hello, Obeynelson.
Thank you for visiting Apple Support Communities.
I understand your iPhone restarts on it's own and will not power on. I would start with the troubleshooting steps that I have attached below. Try these steps and please reply back if the issue persists.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, see the section labeled Issue not resolved.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Cheers,
Jason H.

Ipad mini audio is distorted and cuts out.

Since updating to ios 7 the ipad mini sound keeps cutting out and is constantly distorted through the speakers and through headphones.
The side button doesn't mute the sound even though it is set to do that in settings.
I have two other identical spec ipad minis that are both fine and have none of thee problems since upgrading to ios 7
Any ideas?

I had the same problem, but it was fixed after I closed down all apps and restarted my iPad again.

I have a 2nd generation ATV and my audio and video is cutting out.

The problem is intermittent. Sometimes the picture continues and only the sound skips. Sometimes both the audio and video cut out and return a second or so later. This even happens on the menu screens where the video and/or sounds will "hiccup". This happens when playing internet conent (like from iCloud or iTunes radio) or when playing content resident on my home computer via home sharing. I've tried the setup at more than one house, on more than one Wifi network and hooked to more than one TV, but the problem still occurs. Can anyone offer suggestions for a solution?

Hello WanderNotLost,
The article linked below details some useful information and troubleshooting steps that can help resolve issues with playback on your Apple TV.
Apple TV (2nd and 3rd generation): Troubleshooting playback performance
http://support.apple.com/kb/TS3623
Cheers,
Allen

My iPhone is cutting out with almost a full charge

Ive had my iphone just over a year and a half and never had any problems but now I'm charging my phone quite a lot and when I'm going to bed with it at almost a full charge it is cutting out overnight or even when I have it on during the day it is cutting out when at like 15% can anyone help? I'm not due an upgrade till March so needing it sorted.

See Here for > Frozen or unresponsive iPhone
Try this First... No Data will be Lost...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

All audio on iphone 4s cuts out, every 10 seconds on every apps then keeps playing.

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