All audiobooks suddenly unavailable to purchase?
I wanted to purchase 3 audiobooks. The first one went down, no problem. When I wnet to purchase the next one, it gave me a message the audiobook is either unavailable or or available under a different category. I thought it was just that book, but now I have tried to purchase 8 books and I am getting the same message. What's up with that? Help is much appreciated
Betts
Me too. I've been reporting the issue since I noticed it Wednesday morning. I'd purchased one audiobook in a series Sunday night and enjoyed it so much that I came back in Wednesday to purchase several more. That's when I started getting the "Availability has changed while you were in the store..." message. These audiobooks play just FINE on my iPod. In fact, the entire reason I bought the iPod last weekend is because so many of my friends use theirs to listen to this series of books.
First answer I got back said "oh well you got that message because we no longer carry that book." Wrong answer. The books are on their most listened to lists, the author is on the most popular lists, I'd just bought one about 48 hours before and can listen to the previews of them before purchasing. So I sent the letter back and informed them of their mistake. That person sent my letter to someone who sent me a list of silly things to do in order to troubleshoot MY connection. Instead, I ran the iTunes diagnostic tool and sent them the result which clearly showed it was not a problem on my end. That person wrote back late Friday to tell me they were seeking help with my issue. I wrote them back and said it's iTunes configuration that needs the help, I'd just like to know when they're going to fix their audiobook "buy" button LOL.
Yesterday I got the not so bright idea of attempting to Gift myself the book. I thought it worked at first. I didn't get the dreaded message. It allowed the purchase, put a record of it in my purchase history, sent the gift notice to my email. It wasn't until I joyfully clicked the link to redeem the gift and download my book at long last, that I received the "availability of this item changed while you were in the store..." message. I sent in a problem ticket and received no answer other than the auto-reply. While waiting to hear from someone about either issue, I got an answer to my previous issue saying that when they checked my purchase history they'd seen that I'd been able to purchase the book in question and were happy that my problem had been resolved!! Oh.My.God. did I ever fly off the handle LOL.
End result of the mess is that they're giving me a refund for the gift and said they are working on the issue regarding the purchasing of audiobooks but didn't have an estimate as to how long it would take to resolve.
Yanno, that is ALL they'd have had to tell me last Wednesday when I started this mess. That's ALL. If they could have just said "Hey, you know how upgrades are. Something got goofed up, we know about it and we're working to fix it." All these other smoke screens to keep me occupied just made it seem like they were clueless.
Man.........
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