All Documents Sanned To PDF Are Wrong Size

All of a sudden every document I scan defaults to 8.5x14 rather than 8.5x11. I went through every setting I could find and the only unacceptable solution was to crop the image. There haven't been any changes to the OS or to the printer software so I am puzzled as to what happened.
Hopefully someone has a solutoin to this problem because an exhaustive "Google search failed to find any solution.
Thanks
Joe P

Hi @joepwpb,
Welcome to the HP Support Forums! I see when you scan documents with your HP Officejet Pro 8500 it's defaulting to 8.5 x 14 rather than 8.5 x 11. To better help you can you leave me with the following information:
1. What is the Exact model of OJ 8500 Printer you are using, as there are a few in the series?
2. How is the printer connected, USB or Wireless?
3. Are you scanning from the Computer or the Control panel?
4. Which program are you using?
5. Do you get any error messages?
6. Are you able to make a regular Copy or does this print Legal size as well?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools
-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     Script: DigitalGraphicRenditions
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refinery/6     03.08 16:51:51.429     IdcServer-3052     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID: <no id passed>
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Edited by: SethBW on Mar 9, 2012 7:59 AM
Edited by: SethBW on Mar 9, 2012 7:59 AM
I'm not sure why but it won't let me get rid of the jive quote tag... that's a problem with this forum and the default output of the trace logs.
Edited by: SethBW on Mar 9, 2012 8:21 AM

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