All email in outlook 2003 not showing on Blackberry

Sorry, I searched and nothing is resolving the issue.
Cruve 8320
BB OS 5.0.0.900
BES 4.1.7.20
Outlook 2003
The unit froze and the user removed the battery and now nothing from before 9am Oct 27 will show in his BB inbox. there are a couple hundred messages that he wants back there.
Here is what I have tried
Installed a media card and moved the pictures and videos off to free up space
Reconcile now
Checked that the option for removing message was set to never
Resend service book
Delete the Desktop (CMIME) and resend service book
Create a subfolder and move the message into it then reconcile now. (folder showed but not the messages)
Mark the messages as unread and reconcile now
Backed up the unit and did a security wipe with a fresh activation
Deleted the user from the BES, did a security wipe with a fresh activation
I am now setting him up on a Bold 9800 fresh to see if that will bring the information back.
Using the Blackberry desktop software I can not find a place to manually move emails on to the balckberry. Is this gone now?
Any tips or thought on how to resolve this?
Thanks
Chris

Setting him up on the new device had the same result. I then wiped his device again, deleted him as a BES user and set him up from scratch. All with the same result.
Has anyone seen this before?
Chris

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All email in outlook 2003 not showing on Blackberry

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