All files in my creative cloud are gone,... again

Turned on IDEAS,.. and all but a few of my drawings are GONE!!!! Help

Hi Steve,
Did you get them back?
-Dave

Similar Messages

How do I move my Muse file to the Creative Cloud folder without losing all the links to assets?

I'd like to keep my .muse files in the Creative Cloud folder so they will be accessible from anywhere, and always backed up. But I have many hundreds of links to image assets etc, and am worried that if I move the Muse file to the CC folder the links will be broken.
The links situation with Muse already seems worrying to me — my images are all arranged in folders but Muse seems unable to deal with this properly so can have trouble finding them. So if I move not only the Muse file but all the image files and folders, will Muse still be able to operate, or will I be faced with potentially having to spend many hours manually linking the image files?
Is there a recommended way of arranging assets etc when working with Muse using the Creative Cloud folder?
Thanks

Move from the Creative Cloud to the Muse forum. They will be able to help you here with the issue of Muse finding your images.
The Creative Cloud file storage will do nothing to change any of your files, it will just store them. But you will not be able to make your Muse sight work from within the Creative Cloud.

Why files in Lightroom mobile and files in the creative cloud not the same? idea- one place(stored date) for all application ??????

Why files in Lightroom mobile and files in the creative cloud not the same? idea- one place(stored date) for all application ??????

Lightroom Mobile is not a cloud storage service. You shouldn't treat it as a way of backing up your files. You are merely storing Smart Previews of your files in the cloud space, high-quality JPEGs of your files regardless of their original format on your desktop. The point is that they are there so you can continue editing them in a Lightroom-like environment even while away from your desktop/laptop computer. The files in Lightroom Mobile can only be used in Lightroom Mobile.
This is very different from what is offered by the Creative Cloud storage, which can be used to synchronize your files between any device (that can support the individual files).
The vast difference in how each service works and its intended use is why they are separate.

HT4859 After the i-cloud server issue Nov 26, 2012, I had to change some mail account settings to get my i-cloud mail to work again. However, all of my received e-mails are gone. How do I retrieve my e-mails from the server?

After the i-cloud server issue yesterday, November 26, 2012, my i-cloud mail account on my Macbook Pro stopped receiving mail. I changed some mail account settings to fix the issue, and was able to start receiving e-mails. However, all of my historical e-mails are gone. How do I retrieve all of my old e-mails from the server?

What settings did you change, what were the changes, have you visited www.icloud.com to see what mail is actually there? and do you have a backup?

How can clients view video file that I upload to my Creative Cloud area?

How can clients view video files that I upload to my Creative Cloud area? Is there a special password that they have to use to gain access?
Thanks for any guidance.
Dave

As a video professional, i agree and am VERY disappointed with this policy. I attended CC presentations at various conventions, film festivals and meetups for a year-and-a-half before I made the leap to CC, and no one EVER mentioned a restriction to transferring video files.
Whether it's to save storage space or not, that's how it APPEARS to the end user. Anybody who knows ANYthing about how video pirates commit their crime (which it most-certainly is), knows that there are plenty of FREE, untraceable (or nearly-anonymous) resources to carry it out. The need for anyone to pay $30 or more per-month to do it with an acct that has their info attached to it is ludicrous! If anything it's CONTRIBUTING to piracy to encourage creatives to transfer their material to collaborative parties using a less-secure, more heavily-trafficked third-party service than the one they're paying for exclusive use for.
Adobe's policy makers need to review this restriction and remove it or provide ANOTHER reason why it exists because this one doesn't fly. And if it continues, make sure a disclaimer gets inserted in CC pitch presentations because likely half of the attendees are working with video.

My files on creative cloud are not the most recent versions

Today and over the last few days I've been saving files from my office computer to my creative cloud so I can work on them at home, but when I get home the files are either not showing or are not the current save.
Is there a way to force dump cache or something like that?

Are you saving the files using Upload and Replace from the Files page at https://creative.adobe.com/files, or are you saving the files (and changes) in the Creative Cloud Files folder on your computer and letting the file sync upload the files and changes? (Either way will work just trying to understand your workflow).
First lets confirm the newest changes are being saved to the Creative Cloud files storage. When you use Replace from the Files page, or save the file in the Creative Cloud Files folder, a new version is created. You can confirm the latest version is saved by first going to the Files page in the browser and then clicking on the changed file to view its page. By default Details are displayed but you can switch to Activity. You should then see that there are versions, and that Current Version the correct version.
Please confirm that the correct (latest) versions are synced up on your office computer. If not lets figure out why. If the correct versions are synced up then we can see what is happening on your home computer.

Syncing Files on the Creative Cloud

Hi
I'm having problems syncing my files on the Creative Cloud using the desktop App.
All my files on my main computer at work are fine and access is all good. The problem is when I get home and want to work I can't access the files on my laptop. They are not all there. There seems to be some of the folders but some of them have no files in them and there are alot of files missing.
Can you suggest any remidies to fix this.
Cheers
Rachel

I also need to know what to do
Have a syncing problem as well can you share your insight
Best
Tine

Synchronize Files error on Creative Cloud desktop

Hi there,
I can't synchronize anymore my files with the creative cloud Desktop.
I am running Creative Cloud Windows 8.1 64 bits. My OS and my softwares are uptodate. I think it's since 1 or two CC Desktop update that i can't synchronize files anymore. Fonts are still synchronized.
I've tryed evrything i could:
     -remove and reinstall CC desktop
     -stop synchronize, star again
     -place the folder to default location
     -no file in the folder
And even with no files in it it can't synchronize lol
When i remove and re-install it works fine, i can put files and it's synchronize well. But when i re-start my comp it show "error can't synchronize"
At work I'm running Windows 8.1 64 bits CC Team and it works fine. The only difference is my Anti virus, F-secure at work, Avast at home.
I Hope you've got some ideas for me..
Cheers

I agree... a late evening talk would be better than chat. I think I'll have to give a call next week and hopefully talk to someone that I can explain the situation.
Right now CC is working okay with exception of the files and fonts.. I'm enjoying the latest software and can see all the apps and able to install as needed. I've just recently explored the other features. Such as storing files in the cloud account.
I thought it would be easy. The website uploaded them fine and a few test files are there but I just don't see them in the CC desktop app. Also the "Turn File and Font Sync OFF" in the dropdown at
top of the app looks the same. It won't toggle when clicked on.
It's hard to determine what is current information sometimes that I'm reading on forums. I have seen where the files feature is not available yet but I'm just not sure if that was from the past or still not working. There should be a page that you can go to that is the very most up to date information and maybe there is but I haven't found it.
I was able to get Typekit font account and for a moment I thought that was going to work. It showed under Fonts in the CC app on my desktop but that's all it did was show up. The moment I tried to retrieve a font through clicking it then everything under Font disappeared and now when I click the Fonts tab it's a blank white window with the wheel spinning in the center like it's loading.
One last thing regarding the files syncing. I believe there is suppose to be a folder on your computer that it creates and that's where the files are on your computer that match those in the cloud storage. I can't find that folder on my computer. I've done a search but no folder. I'm on Windows 7. Might still go back to that feature not being available though and just part of that.
If I find something out useful I'll let you know. I'll call on Monday if I can.
Thanks for the reply.
S

Installation file cleanup. Creative Cloud

Installation file cleanup. Creative Cloud has installed many files that i do not need is there an easy way to get rid of them?
Such as the user agrement in 15 differant languages
I want a lean and mean computer without all of the crap.
Also can i just install the 64 bit apps when both are downloaded ie photoshop 32 and photoshop64?
I followed the directions on reinstalling encore and now i also have bridge cs6 with bridge cc.
This is a bad way to run software company.

To find all the crap, start with all the 64 bit applications in C:\Program Files\Adobe like AE, Au, BR, FL, IL, etc. They all contain directories named:
AMT
AMT Languages
dict
Legal
LM Resources
Locales
OBL Res
Resources
zDictionaries
or similar names. Some of these directories are hidden in other directories, so you may have to drill down a bit and be careful not to delete stuff like .XML files or icon files. Nearly all the language related subdirectories and files in there can be deleted, I only left en_GB and en_US in place, because I only use the English US version. Note that not all applications have the exact same directory structure or contain the exact same files.
Now move to C:\Program Files\Common Files\Adobe and repeat the above steps for all Adobe applications.
Next step is to repeat this for C:\Program Files (x86)\Adobe and for C:\Program Files (x86)\Common Files\Adobe again. I know it is tedious work, but you free more than 2 GB of space.
For ages I have filed feature requests to use a common depository for all the legal documents and languages to be used by all Adobe applications, whether you have only one or all applications and to limit the number of languages to only the OS language, the Adobe language of choice and possibly the locale in the keyboard settings, instead of all 44 languages. One could even add a check box option to select more languages if one desires.

Problem Viewing and Opening Files from the Creative Cloud

I am using Photoshop Touch v1.7.5 on an iPad4.
When I try to open an existing file from the creative cloud not all of my files and folders are displayed. My list of folders appear alphabetically and stop at those starting with the letter L. Therefore I cannot open all of my files that have previously been uploaded to the cloud.
Is this a bug or am I missing something here?
If it's a bug, is Adobe working on it?
When can we expect an update?

Here is a link to a conversation I started conceening this very issue.
Version 1.7.5 Manual Sync Failure
I Had concerns about this problem back in November.
It is apparently a bug. Since Adobe has no customer support for the Photoshop Touch app, those of us who primarily make use of the creative cloud and the app are paying for a service that at the moment doesn't completely work.
It is very frustrating that customers paying for a creative clould account and using the photoshop touch app have only this forum as a source of customer support. As a result, you can't depend on receiving information from someone who is actually an Adobe employee.
I hope that Adobe is working to fix this problem. However, we don't really know if or when that may happen because of the lack of information that is supplied.

Why files in Lightroom mobile and files in the creative clouds not the same?

Why files in Lightroom mobile and files in the creative clouds not the same?
Idea was to store date in one place. I have subscribed to photographer option

Do you mean you are trying to sync files from Creative Cloud to mobile and it doesn't work? I don't know much about Lightroom. It's better to ask your question at Photoshop Lightroom.

Can't copy to file: /users/chris/creative cloud files/premiere pro/8.0/adobe premiere pro auto-save/[my project name].prproj. please check write permissions."

Does anybody how to solve this problem. I truly appreciate.
i can't save my Project. can't copy to file: /users/chris/creative cloud files/premiere pro/8.0/adobe premiere pro auto-save/[my project name].prproj. please check write permissions."

It seems Josh was unaware you are on a mac. Here was the solution I found.

When I opened iphoto this morning all my photos since April 2013 are gone. My desktop picture is still current but I can't find my pictures.

When I opened iphoto this morning all my photos since April 2013 are gone. My desktop picture is still current but I can't find my pictures.

Apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
iPhoto 8 (09) and earlier- run the options indicated
iPhoto 9 (11) and later- run Option #4 to rebuild the database
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager (iPhoto 8 or earlier or IPhoto 11 and later) and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the
File ➙ Rebuild Library (iPhoto 8 or earlier)
or
Library ➙ Rebuild Library (iPhoto 9 or later)
menu option to rebuild the library. Select the checkbox to include orphaned photos.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

Our team cannot see shared and sync'd files in our Creative Cloud account. How can we fix this?

The team members are logged in, have loaded a test file in the Creative Cloud Files directory, uploaded them to the Cloud and made the files public, but we cannot see them in the web browser under "Creative Cloud Files".
The files seem to be there because we can send an email with a link to the files and can see them through the linke, just not in the browser.
What might we be doing wrong?

Folder sharing is not available yet. It is being worked on.
So currently a file is owned by one Adobe ID. That Adobe ID can create a public sharing link to that file. Anyone can access this link whether or not they are signed in with an Adobe ID.

Replacing a file stored on creative cloud won't load

Why can I not replace my Muse file uploaded on creative cloud? It starts, but won't finish.

Hello,
Are you saying that you're facing issues while publishing the site? If so, what is the error that you get when trying to publish?
Cheers
Parikshit

All files in my creative cloud are gone,... again

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