All I get is a grey screen with no drives when I hit option right after the chime.
I installed windows 7 on my MacBook Pro through bootcamp. Each OS boots up fine if direct it from the bootcamp control panel... however, if I use the option button right after the chime, all that shows up is a grey screen.
Info: I just installed windows 7 as said and am using vmware to run the bootcamp partition from within Mac OS... Not sure if this had/has an effect on it. Thanks!
Hi David,
You may want to post in the Boot Camp forum to see if this is normal:
https://discussions.apple.com/community/windows_software/boot_camp
Similar Messages
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The problem began after a recent Firefox update. Occasionally, when I try to open a new Firefox window, all I get is a grey screen with a tiny section of my homepage visible in the top left corner of the screen. NOTE: Firefox stores all of these aborted attempts, as, whenever I close it and then re-open it, the first time I open a new window it automatically opens all of the windows that had originally failed to open.
== This happened ==
Every time Firefox opened
== on or about June 26, 2010Got the exact same problem aswell, finally fed up with it now as i just started up firefox and 14 new windows opened because of this bug, luckily my computer can handle them but someone with a slower processor it would have been a nightmare, needs fixing ASAP.
Reverting back to 3.6.3 until this issue is solved. (link for anyone wanting to do the same below)
http://www.filehippo.com/download_firefox/7345/ -
I cannot turn on my MacBook pro. When I turn it on all I get is a grey screen with a grey spinning thing under the apple. Can anyone help?
Reinstall OS X.
Reinstall Snow Leopard without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
====================================
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
three times faster than wireless. -
Help I tried opening my Mac book pro after shutting it down but it won't open and all I get is a grey screen and a mo Jong mouse but nothin else so can u help me ??
Hey HJA96,
Thanks for the question. I understand that your MacBook Pro is booting to a gray screen. The following article addresses this symptom, and provides relevant troubleshooting information:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
- Disconnect, test peripheral devices and network cables
- Perform a Safe Boot
- Reset the NVRAM / PRAM
- Start from your Mac OS X Install disc; use Disk Utility
- Check your cables and power source
- Remove third-party RAM and internal hardware
- Perform an Archive and Install installation of Mac OS X
- Perform an Erase and Install installation of Mac OS X as a last resort
(See article for full information on all of the above)
Thanks,
Matt M. -
I updated by iPad 2 to os 7 when the screen went black. I hit the power and home buttons and got an outline of a charger cord to a blue circle with iTunes under it.
YOU ARE IN RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again. -
Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
Does Premier Elements 13 work with Windows 7?
Thanks
TerryPremiere Elements 13 absolutely works with Windows 7!
In fact, I'd highly recommend you download the free trial and give it a test run.
Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements. -
My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!
The folder with the question mark indicates that the machine is unable to find a bootable volume on startup. This is typically caused by one of three things:
1.) The internal HD has failed or is failing and needs to be replaced
2.) There is significant directory damage to the volume that requires repairing in order to boot
3.) Some other internal component failure between the HD and logic board
I'd ranked them in the order that is most common (from my personal experience). Boot to the OS X Recovery tool and attempt to repair the startup volume. If that fails or the drive is not detected it's usually a tell tale sign of a failed HD. -
I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?
Maybe this might help.
http://support.apple.com/kb/TS2570 -
My iphone will not turn on.... it froze earlier today and now it will not turn on all i get is a black screen with the apple symbol every once in awhile... also it will not connect to my computer so i can reset it to factory settings
Sammyhunter lets get you back in action! Has there been any physical/water damage to the device? Try pressing and holding the home and power button together. Once the Apple symbol appears release both buttons. Keep us posted!
AshleyS_VZW
Follow us on Twitter @VZWSupport -
After "restoring" my MacBook Pro via time capsule, all I get is a white screen with the apple in the middle and the little spin wheel spinning and spinning and spinning for 24 hrs now...
Hello kdcha55,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your Mac is stuck on the gray screen with a spinning gear, please follow the steps in the support article linked to below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Take care,
Alex H. -
I can't log on to my I mac Desk top, every time I switch it on all I get is a white screen with the apple log , can anyone help pls?
Hello,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there. -
After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?
== This happened ==
Every time Firefox opened-> press '''F11''' to bring the computer out of FullScreen
-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> go to View Menu -> '''Zoom''' -> click '''Reset''' -> '''Page Style''' -> select '''Basic Page Style'''
-> go to View Menu -> Toolbars -> select '''Menu Bar''' and '''Navigation ToolBar''' -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Options -> General -> '''When Firefox starts : select "Show My Home Page"''' -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)
Now Restart Firefox. Check and tell if its working. -
My Mac has blue screened a couple of times this week it started to work a couple of times after that but now it is grey screening with inch wide blue lines from top to bottom the apple logo is also there it is trying to boot up again but won't. Not sure don't know anything about how to fix things but I suspect the fan has stopped working as I can't hear one. The problem I have I now live in Turkey and I am 1000 km from the nearest apple shop which is in Istanbul I believe and I now live in Didim, Altinkum I don't trust the everyday Turkish shop to take it to as they will tell you they know how to fix it but will probably make it worse, typical in Turkey. Please can someone help as we use it for our business and obviously I need it up and running ASAP I am using IPad and iPhone at moment but can't access my files which are on PC.
Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?! -
How can I restart a mac pro that shows only a grey screen with a spinning wheel. I reinstalled snow leopard (10.6.3) over 10.6.8 because apple genious people said I had problems with my library files after a time capsule crash. I reinstalled but when done I got only a blue screen. I restarted with the power button and tried to insall 10.6 combined upgrades. I got an error message that it could not install because of an error. When I powered down and tried to restart, I get only a grey screen. My optical drive does not open so I can't restart from another source.
Restart, holding down the mouse button. That should eject the disc. Zap the PRAM and Reset the SMC. Then, pop in the install disc, restart with it in again, select your language, and, when the menu bar pops up, select Disk Utility from the Utilities menu. select the boot volume and repair the disk.
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How to get passed the grey screen with apple logo when turning on?
I got a Imac Intel 20" about 6 years old. The other day turned it on and everscince havent been able to get passed the grey screen with the apple logo on it? What could be the problems and how can i fix this?
cheersHello v:
The computer is fairly old and anything can happen. You could try resetting the SMC and see if that helps.
Barry
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