All I get is a plain white page

When I first logged into Mozilla Firefox, I got a brief command that it is updating the software, which happens occasionally when first starting. There was a brief command/status bar and not nothing but a plain white screen. I have ran a full deep scan on my laptop, deleted the existing Mozilla Firefox program, from "Uninstall a program" in my computer settings. I logged in to Internet Explorer and downloaded your program and the same situation, a plain white screen.
Any suggestions?

Hi ajtom, I actually have to log off now, but here's a final comment.
It might be that Firefox was not completely closed when you were holding down Shift. If any Firefox windows are still open, the Shift is ignored and you just get a new window.
If you can't find a way to exit out of Firefox and you want to do a blind restart of the existing Firefox window in Safe Mode, you can do this sequence on the keyboard:
Alt+h (to drop down the Help menu)
r (to "click" Restart with Add-ons disabled)
Enter (to confirm)
Then after 10-15 seconds you should get the dialog with the Start in Safe Mode button. Does that work any better?

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All I get is a plain white page

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