All i see is an itunes icon and a usb wire
when i plug in appletv, all i see on the tv is a round itunes icon with a usb cable undernieth. can't change the screen and reset does nothing. any idea what this means?
I have the same issue and it's really upsetting that it was such a cryptic message. Couldn't they just display: "you need a micro usb cable to update your firmware" go to this URL "helpuful URL" for instructions. This product has been really annoying in that it doesn't feel; apple. The serial number required a microscope to read and is black on black. I know you can use TV to get the serial number but not if it's displaying the itunes logo and usb info-image. Apple! this waisted 2hrs of my life and likely another two hrs to get the micro USB from a computer store and figure the rest of this out.
Similar Messages
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When I powered my phone back on all I see is the Itunes logo and THE USB plug. What can I do?
I powered my phone down to reset it but when I turned it back on all I get is the Itunes logo with a USB cord. When I logo into ITunes on my laptop it is telling me that the phone is in restore mode and wants to restore it but at the same time delete all of my data. Since I cannot get into my phone to do a bacup, I will lose everything. Any suggestions??
AT this point all your data is already gone.
IF you been backing up regular you can restore from that last backup. -
I bought an iPhone 3 from eBay and when my husband tried to update it all that comes up on the screen is the imei and iccid numbers along with the iTunes icon and a USB. I can only use it for emergency calls as that is all that happens when I slide it on. Have I paid $250 for a dud phone or what can I do to fix it. Any help would be appreciated .
Sounds like your iPhone was hacked to unofficially unlock it. You can put it in Recovery mode, connect it to iTunes and Restore it in iTunes. Then you will need to call AppleCare, give them the model and serial numbers and find out which cell provider it is locked to. After you get that information contact that cell provider and see if you can get it officially unlocked.
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i bought the iPad and got it home and when I turned it on, all I see is the iTunes logo w/ a usb connector and arrow. How do I clear that and go to the home screen??? HELP!
You need to Set Up the iPad... Connect it to iTunes...
See here for Getting Started...
http://www.apple.com/support/ipad/
and here...
iPad User Guide iOS 5
http://manuals.info.apple.com/en_US/ipad_user_guide.pdf -
i tried reseting my ipod when i turn it back on all you see is the apple icon and a loading symbol how do i fix it ?
Try here:
iPhone and iPod touch: Frozen and unresponsive -
i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone
Restore the device.
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iPad is not responding. It ONLY shows an iTunes icon and a USB cable in the middle of an all black screen. I have tried to reset it manually and via iTunes (not responsive), linked it to iTunes (not recognized), etc. Nothing works. This happened after an iTunes updated, after I was asked to "restore" my iPad to factory settings.
Thanks, King_Penguin. Yes, I tryied putting the iPad into recovery mode. It freezes in the black screen with the iTunes and USB cable. When I followed the instructions and then started iTunes, I received the following message: "A required iTunes component is not installed. Please repair or reinstall iTunes (-424040)".
I have unistalled iTunes three times already and donloaded and installed three new versions. No luck.
Thanks a billion once again! -
While downloading an ITunes upgrade, my IPad froze. All I see is the ITunes logo and pic of a USB cable on my screen. Tried to hold down the wake button while connecting the USB cable to override it but no results. Still frozen with ITunes logo. Any thoughts or suggestions?
Force your iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
i have an itunes icon and a usb cord on my screen... cant switch phone on HELP... i have an iphone 4s.....how do i do a factory reset if it wont turn on at all
I'd say you have a better chance of not loosing anything if you connect to your home computer-- but it's not certain. Yeah, I'd imagine it's very frustrating. I'm surprised Apple allows these huge updates outside of iTunes.
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My ipod when i cut it on shows the ITunes icon and the usb plug icon on my ipod screen. so I plugged it into my computer and when it took me to the Itunes menu it says I needed to reinstall the proram to the manufactures settings and upgrade. My Ipod appears to be whiped clean. I does nothing now. It didnt reinstall or upgrade at all. I have 2 Ipods and I think things got crossed up with them.
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
- Try on another computer to help determine if computer or iPod problem -
My Apple TV does not work after trying to install the new software update. The main light keeps blinking rapidly and on the screen it shows the itunes icon and a USB cable. What does that mean?
The Apple TV is in recovery mode. Try to restore the Apple TV. Follow the link for instructions on the restore process.
http://support.apple.com/kb/HT4367 -
My son's iPod Touch is displaying the iTunes icon and a USB connector image. He cannot charge or connect.We have tried a different USB cord. We have tried reset his iPod. No luck. Any suggestions?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
So just like last time I tried to update my iPhone software...MY PHONE IS FROZEN. Displaying iTunes icon and a USB cable I pressed the Power button and the menu botton together until the apple icon appeared held them down for 10 secs & NOTHING Now what? Do I just wait for the battery to run out?
Hi Careesa,
Your iPhone is in recovery mode-- you need to connect it to your computer and, most likely, iTunes will ask you to restore it. If you recently backed up this shouldn't be too much of a problem. -
My mini is freezed only Itunes icon and the USB icon is showing even when i restart, pls advise
The USB cable and iTunes logo is telling you to connect your iPad to the computer you normally sync with. Something has gone wrong and you need to restore your iPad.
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Last night i was downloading the new update for the Iphone4 on my laptop through Itunes. After the download was done, it was starting to install, and then an error came up and didnt get a chance to check it. Now my Iphone is stuck on the screen with the USB pointing to the Itunes Icon and wont do anything else. Any advice on how to get this fixed, or do i need to go to the Apple store and have them look at it.
slawdog31 wrote:
Is the sleep wake button at bottom center of the Iphone or on top?
Top
iPhone User Guide
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