All-in-ine printer is offline

Does anyone know how I can get my printer back online. I know i need to match ip address of printer to computer but i don't know how. please help

More info please:
1. What printer?
2. How are you trying to connect it?
3. What computer operating system?
4. What brand/model of router?
5. What have you done and what were the results?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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8500 Premier All-in-One printer drops offline

Periodically my wireless printer drops offline and I cannot print. This happens randomly on different PCs on the wireless network. Usually restarting the print spooler on the PC that cannot print solves the problem but sometimes I need to shut the printer down and restart it. While that generally clears the problem the printer gives me a warning that it had been shutdown improperly, even though I used the on/off button. Various PCs on the network are running Windows XP and Windows 7 -- all have this problem.

The printer does not disconnect from the network as far as I can tell as other PCs can still print and the Network report from the printer control panel shows me an IP addressl. It just goes offilne for for pne user. In XP we can see the "Printer Offline" status and click "Use online" but that is harder to find in Windows 7.
I have not upgraded firmware or software recently. I had a problem installitng and the HP Solution Center tells me it cannt run as my device installation is not complete. I have donwloaded and tried to install OJP8500vA909_Full_14.exe several times with no success. I also have HP_Smart_Web_Printing_v4.6.exe and hppiw.exe -- not sure if they are still installed.

My HP all in one printer 2700 series registers "offline" on my HP Pavilion laptop dv6.

My HP Photosmart 2710 all-in-one printer registers "offline" on my HP Pavilion laptop dv6 Window 7 -64 bites.
It does not print. Please help, thanks.

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP 670 all-in-one / printer offline?

I've had my 6700 for quite a while and it used to print fine? Now I can only print system configurations and supply levels.
Nothing will print from my print que.
Seems to have something to do with a new router, even though the printer says it has a good internet connection-this all started with a new Netgear access point?
So my Macbook has a great connection and my printer says its connected, but nothing will print, I only get a "printer offline: with each job?
Also on my print status the "server" light is red on my connections?
I'm exhausted trying to figure this out - help please.

Hi there lindaswan
I saw your post about your printer showing it's offline and will not print from your Mac. I would suggest following the steps in the guide below:
'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X
If that does not help, check the settings on your router. Here is the info you need:
Network name and password need to have no spaces or punctuation
If using WPA2 security, switch to WPA personal
Dual broadcast Wireless b/g/n (printer will only connect to g)
Mac filter needs to be turned off
Firewall settings need to be at there default settings, or set to a lower security
Multicasting "on"
Following ports need to be un-blocked:
Incoming (UDP) ports : 137, 138, 161, 427
Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500
Enjoy your weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printer is offline all the time! Help!

My wireless HP LaserJet Pro 200 color MFP M276nw goes offline all of the time. We have printed the wireless configuration pages that state that there is not a problem and that the printer is connected with a good signal. We can print off our phones wirelessly (anywhere in our house), but the printer does not seem to communicate with our Dell Inspiron (crappy Windows 8).

Hi @fcu ,
I see that printer keeps going offline on the computer, but you can still print using your phones wirelessly.
I can help you with this.
Most likely the router reassigned the printer a new IPv4 address and the computer isn't recognizing it.
Print a configuration page to get the printer's IPv4 address.
Printing a Configuration Report.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
If it loads the printer's network page then the printer is on the network.
Check the port showing on the computer, to make sure it matches the printer's IPv4 address.
Go to the start up screen, (tiles menu) type in "Devices and Printers", select settings, click on Devices and Printers.
Right click on the printer and left click printer properties, select the ports tab.
Click on configure port to view the IPv4 address.
If the IPv4 address doesn't match the printer's IPv4, then create a new port with the new IPv4 address.
Close the configure port window.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IPv4 address for the printer.
Make sure the printer is online.
Test the printer.
If the problem persists, follow the steps in this document for the printer being offline.
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
I would also setup a Static IP address, to the router will assign the same IP address.
Printer Does Not Maintain a Wireless Connection.
Disregard the title. Go to Solution three: Assign the printer a static IP address.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP Deskjet 2540 Series All in One Printer Offline

Ok so I have had this problem for what seems like forever now. This has happened multiple times, and I always have had to use online HP tech support to fix it, but this time I don't seem to have that option. My printer says that the status is offline, and I really need to print something. I have gone through the forums, tries multiple different answers that multiple people say will work, and nothing has worked so far.

HI , Welcome to the HP Support Forums! I understand that you're having issues with your HP Deskjet 2540 Printer going offline. I would like to look into this with you. There are many reasons why this might be happening, is your printer connected wirelessly? Important! Do you turn your printer off between uses? If your printer is connected wirelessly, I recommend you always leave it on so it stays connected to your wireless network. Otherwise, it will lose the wireless network configuration and will need to be setup again and again. To determine which of these documents is suited to the problem, it will depend on whether your wireless light is blinking or is solid. If your wireless light is blinking, then it is no longer on the wireless network. Follow this guide, HP Deskjet 2540 and HP Deskjet Ink Advantage 2540 All-in-One Printer Series - Printer Does Not Maintain Wireless Connection. If the wireless light is solid, than it is still connected the wireless network. Follow this guide, HP Printers - 'Offline' Printer Status Message Displays (Windows 8). What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!

HP LaserJet 600 M602 printer goes offline every night

Hi,
I have a HP LaserJet 600 M602 CE991A printer on a wired network. I have quite a few other printers on the network as well and do not show me this kind of behavior.
But for some reason, this printer, from as soon as I bought it, goes offline every time from around 5.20-5.30pm to around 8.30pm. I have a ping tester running as I am trying to figure out what's going on and I got 100% drop every night for that time period.
I looked to see if there was a setting that puts this device to sleep or so but no, I cant find anything. I have tried with the energy setting sleep mode on or off, wake up events to trigger a wake up call to the printer but no luck.
Firmware Bundle Version3.2.5
Firmware Revision2302908_435019
Firmware Date Code20140529
I am out of options, in our other locations, we have sam printer but a CE993A models and they do not show this kind of behavior at all.
I am at a deadlock here.

Hi @Halan ,
I see by your post that you aren't able to print when the laptop isn't in the same area as the printer. I would like to help you out today.
What is the distance of the printer and the Laptop when the printer goes offline?
Try these steps to see if it will resolve the issue.
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP 5530 wireless printer shows offline but it is turned on, I use a router

My printer shows to be offline, sometimes it prints pages at random, which I have no idea why or what they are about, kinda scary, It is turned on and the wirelss light is not blinking, but shows offline when i try to prine from my laptop.Its a HP 5530 all in one,windows 8

Hello @tiogalady,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'offline' issues that you're experiencing when trying to print from your Windows 8 computer to your wirelessly connected HP ENVY 5530 e-All-in-One Printer. Now, recently Microsoft has released a Hotfix for the Windows 8 and Windows 8.1 Operating Systems to 'fix' offline printing issues as Microsoft recognizes this as an issue with their latest Operating System. Therefore, to start, I am going to have you run the Hotfix to see if this resolves the printing issues.
Can I please have you click here to access the Hotfix page. Once the website opens select the 'Hotfix Download Available' button. Allow the Hotfix to run. Please follow any onscreen steps to install the Hotfix.
Once the fix has completed, please test printing again. Should the Offline issue persist there is an additional driver fix that I may need to walk you through. Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Officejet 7310xi All in One Printer no longer connects wirelessly

Hello all,
My Officejet 7310xi All in One Printer no longer connects wirelessly.
The printer does no show up while searching for it wirelessly where it had previously.
In the past it would say that the printer (HP Series 7300) was offline. I would remove the device through the control panel and search again. A printer would be found as HP Series 7300 (Copy 1) . A "ghost" of the original would remain as an offline device. I would default to the new printer icon, Copy 1, and it would work. This happened over the course of a year without any problems.
Now nothing is working. The printer can't be found by my network. I tried downloading drivers, etc. from HP but they either can't download or stop during installation. I don't know if an Windows 8.1 update affected it.
Although the printer has a built in network set up option, it has no installation wizard. I can't find a way to activate the wireless feature/icon. There is no I.P. address either.
I feel like a monkey pulling levers for a banana! I appreciate your help.

Hey @Kathlanta ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand you are having issues with your HP Officejet 7310xi connecting and staying on your network. Going through all of this is making you feel much like this;
By the end of this I want you feeling more like this;
Now let's get to the bottom of this and have some fun doing it! (and no, I have not completely adopted the idea that you are a monkey, but for the time being, seems most fitting LOL )
Ok, so what we are going to start with here is; a full print system uninstall and reinstall and run it through USB to test the printers functionality.
Here is how you uninstall the whole printer software on 8.1 >> Uninstalling The Printer
Here is how you install the drivers offline (use the appropriate links to get your steps) >> Installing HP Printer Software for a USB Connection in Windows 8
You wont need to worry about the wireless right yet until we figure out if the rpinter hardware is ok or not. So sit tight on that portion, I'll get that all back and working later after we figure this stuff out now.
Look forward to hearing back from you! Have a good one!
I worked for HP.

Photosmart all in one B210a showing offline - no connection to MAC OSX 10.8.5 nor IPad

NEVERMIND! It's working now! (Of course as soon as I give up after 4 hours and contact the Forum, NOW it works!!)
Thanks anyway!
Changed my router from the factory default name and password settings. Reconfigured printer to recognize router, and the display & printed page said there was no problem / set up successful. Then I downloaded the most recent update to my printer from HP website. The only "device" found was HP Photosmart "[F7E632] Bonjour multifunction." (I never saw anything prior to this with the F-coding nor "bonjour" information.) Now when I try to print from the Mac, the print que message says the printer "may not exist or is unavailable at this time." When I try to print from the IPad, it says the printer "is offline."
I'm not that computer savvy, and I am COMPLETELY at a loss as to how to troubleshoot this. Can someone help me?
Thank you.

Hi @Riversend ,
I understand you were able to resolve the issue you were experiencing. I am sorry to hear that it had been so time consuming. If you ever need support in the feature of course you can come back to the HP Forums, but you can always use your printer support page as well.
HP Photosmart Plus e-All-in-One Printer - B210a support
Although you no longer require assistance, I want you to know that we are here to help. Thanks for choosing HP.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Wireless printer goes offline

I recently purchased an HP Laserjet Pro CP 1025nw wireless printer. If I turn off the printer it is offline when I turn it back on. I left it on all night and it was offline this morning. The only way to resurrect it is to uninstall and install the program. When I attempt to download solutions, all I get is to uninstall the program - back to square one. Has anyone else encountered this problem and discovered a fix?
This question was solved.
View Solution.

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Installing HP PSC 1350 all-in-one printer/scanner

In the past, I could usually solve the "Offline" or "Not Connected" problems by unplugging my printer for a few minutes, but that no longer works. So, I decided to buy another one. However, just before clicking on the BUY button on Amazon, I decided to try to fix the problem one more time. Part of the "fix" was deleting my printer from the computer and then reinstalling it. This is where I'm now stuck. I deleted it, but I can't reinstall it. I get to the ADD window, but everything is grayed out. So, how do I install my printer? I might add that the HP instructions that I was following (OSX v. 10.9 Mavericks- Installing and using the printer on a Mac) are what got me this far.

Have you installed the v10.9 Mavericks compatible driver yet >> Software & driver downloads HP PSC 1350 All-in-One Printer | HP® Support
After you download the driver, open System Preferences > Printer & Scanners > Print
Delete the current printer by selecting it then click - (minus)
Then click + to add the printer back in.
That should load the driver for you.

HP Officejet Pro L7780 All-In-One printer

I am running Windows 8.1
The printer status OFFLINE.
It has done this in the past and I have been able to correct it by deleting and reinstalling it (at least back when I was running Windows XP and 7. Possibly at that time it was the DHCP issue pointed out in a previous post.
Now however, I can remove it and when I add it back, using Control Panel, Devices and Printers, Add a Printer, it is recognized correctly on the network (shows the IP address I know is in the printer) but when I try to send a test page, I get a pop-up saying it is OFFLINE. When I status it, it confirms it is offline.
There is no indication at the printers display that it is offline and it shows it is communicating with the network.

I can’t give you more than the info in my question about the model of the printer-HP Officejet Pro L7780 All-in-One printer
I had been using this printer for several years and this has happened a few times in that it required me to delete it and reinstall—that just does not work now. This last time was after I had upgraded to Windows 8.1 however I did that several weeks ago and it has worked okay since then…this is the first time it has stopped working on 8.1 however
Running Windows 8.1
I tried connecting via wireless and also switched over to wired lan but got same results (Printer Unavailable)
Used DHCP but get the same with static ip address
Cisco Lynksys E4200 wireless router
Just ultimately get Printer Unavailable when I try to print or status the printer
When I try wireless, I see the wireless icon bright blue like I expect it to

Trouble printing to a HP PSC750 All-in-One Printer

I have a HP PSC750 all in one printer and it seems to work only on occasion.
Every so often though when I boot up and try to print something the print queue says the following:
GenericClass: waiting for device
If I unplug then plug the USB cable, wait for the printer to show that it is offline and then plug the USB cable back in, it prints the document. After that it seems to print fine but then the scanner does not work any more.
What happens when I try to scan after printing is this: It pulls a piece of paper in half way and then says that "The scanner is busy, or you do not have a scanner selected. Please select c a scanner in the Director/Imagezone and make sure it is not in use by another program when you try again." and then "Unable to connect to TWAIN data source".
After clearing out the paper, It is still ok printing after this though.
I have 10.5.1 Leopard with the 10.4 HP Image Zone software installed (It is the only version currently available from HP). I am really only using the software to get the scanning capability so if there is other (preferably free) software out there I can use to scan other than HP Image Zone, suggestions would be appreciated as well.)
Any one with any thoughts?
Thanks!

I too have an HP PSC750 - originally with an old Dell... had some issues with 10.4 - got it going eventually.
I installed 10.5 last week and have not been able to print at all... got the error message you did "GenericClass: waiting for device" and always deleted the job and would try again. I must have left a print job in the queue... then when I woke the computer from sleep mode about 40 hours later... suddenly the printer jumped into action and printed that job.
As for scanning - I gave up on that awhile ago with 10.4 - good luck to you!

I have a problem with my c4599 all-in-one printer

Hi. My c4599 printer is stuck offline. I have tried to go to the printer window and click the use printer online command and the icon says it is still offline, but when i go back into the window it asks is i want to switch the printer to offline. Am at a stand still and not sure what to do.

Hi all,
Make sure to remove the current software by going to Start > All Programs > HP > HP Photosmart B210 > Uninstall..
Then go to Programs and Features and remove any remain item of the printer, any item should beging with HP, as well you may see the Read Iris software..
After uninstalling the software reboot your PC, download and install the updated software version below:
http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-2/PSB210_1315.exe
I believe the problem should be resolved,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

All-in-ine printer is offline

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