All-in-one 4620 won't scan in wireless in windows 8.1

got new laptop, windows 8.1, wireless 4620 all-in-one won't scan, not from laptop, not manually

Hi dumbbell,
I understand that you cannot scan from your Officejet 4620 to your new Windows 8.1 laptop. I will try my best to help you with that.
In this document for A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning are steps that may help you resolve this issue. Your firewalls may be blocking the scan.
If this does not resolve your issue, please tell me the error you are getting when you are trying to scan and what happens.
I hope this help, please let me know.
Thank you,
I worked on behalf of HP.

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HP8500A all-in-one can no longer scan thru wireless network but prints fine.

HP8500A all-in-one can no longer scan thru wireless network but prints fine. Have used this device several times over past 2 years on different wireless networks (at home) but usually at some point I lose wireless scan function but maintain wireless Printing. I used to be able to reload the software and resolve the issue but now in this "new network" cannot get wireless scanning to work. Setup software; original software (CD) and current download as well as "Print/Scan Dr" hangs-up at "network check" for hours. Compaq laptop, Dell Laptop, Cell phones and Roku work fine thru network. Scanner works fine with USB to Laptops.

Which model Epsons are they?
I'm assuming you're using Yosemite (OS X 10.10), and that the problem developed when you upgraded from a previous OS.
(Your profile says 10.6.7 BTW).
Maybe the scanning function is not compatible with Yosemite.
You could try a few things:
reset your wifi system:
power down everything: modem, router, computer, printer/scanners.
wait a minute.
power them all up again, in that order: modem, router, computer, printers. Let each power up completely before going on to the next.
try a factor reset on your printer/scanner (if there is such a function). You'll have to check your manual for how. If you do that you'll have to enter the wifi password in your printer/scanner, assuming you have security on your network.
uninstall any printer manufacturer "utilities" that are on your Mac, and try Image Capture again.
If it is a compatible software issue, you could try VueScan, but I've never needed to use it.

Deskjet 3050 All In One J610 won't scan

Successfully downloaded HP Deskjet 3050 All In One J610 series to my MAC laptop. It will not scan, I hit scan button and it says Try From Computer. Cannot find scan option in laptop files.

Hi @Ericcc , thanks for reaching out to the HP Forums! I would be happy to help you scan from your mac running 10.7 to your Deskjet printer 3050.
Please use the following document for detailed instructions specific to scanning to 10.7; Scan from OS X v10.7 Lion With the Full Feature HP Software for HP Multifunction Printers.
if you are have difficulty and require assistance troubleshooting, use teh following document as it will guide you through all of the necessary steps to resolve scan related issues; An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio...
Please let me know if this resolves the issue, or if you require further guidance.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

All in one printer won't scan

I just bought my mac and I got an HP photosmart c2480 all in one printer and when I try to scan pictures, it reads "usb not connected" does anyone have any idea what I may need to do. The computer recognizes the printer I am able to print from Word, just can't scan.

Don't know if you got the answer for this yet or not, but if you've upgraded to Leopard, you need to go to the HP website and install some drivers. Here's the link:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&cc=us&dlc=en&produc t=3192753&lang=en

Officejet Pro 8620 All in One Will No Longer Scan in Color

Hello,
I have an Officejet Pro 8620 all in one. I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white. I cannot seem to get the scanner to scan in color again. How can I fix this? I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white? I am on a Mac computer with all newest operating system etc.
Thanks in advance

Hi there
I have some more suggestions for you to try. Please try them in order I have written them in.
Reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
That should do the trick!
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My C7280 all in one will no longer scan

My C7280 all in one will no longer scan to my computer. I get an error message that says "no scan options, refer to device documentation to troubleshoot". I have tried all I know. I have re-downloaded the origianl disc software numerous times to no avail. I have gone on line to download the software to no avail. I just get a message that states there was an error in the download.

Hi,
Please follow the steps in the following document.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=ad&dlc=en&lc=en
Thanks,
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

After upgrading to Mac OS 10.9 My HP Deskjet F4580 all in one printer no longer scans. How can we fix it?

Hi All,
I recently upgraded to Mac OS 10.9 Mavericks, but now my HP Deskjet F4580 All in one printer will not scan any documents either as PDF or as JPG, how can we fix this?

I have simialr problems, after i scanned the ducuments or pictures, i can save it for only once, but the file is just black pictures with many lines through them. When i try to save it again, then it says ''An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only.', which then doesn't allow me to do anything of saving the file or even just to print it out.

My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures ...

My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures. I´ve used the printer, since it was new on the marked, and it has worked perfectly until a few weeks back. There is no problem printing out pictures, but only blank pages comes out when I´m printing out documents. Regardless if it is Word, Excel etc.
I´ve never used anything else than original cartridges, and the printer is used on Mac OS X 10.7.4. I´ve tried to reinstall the printer several times without any success.
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Hello,
Please print a Self - Test report.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01448018&cc=us&dlc=en&lc=en&product=3204785&tmp...
Can you see any of the colors as appear on the report sample?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

All in one printer won't print black ink - colour only

My all in one printer won't print in black right now - colour only - even though the black ink is new. It will print a couple of black ink pages and then reverts to colour. If I give it a rest it will print a couple more black pages and then again, in colour - I think something needs cleaning but I don't know what - any help is much appreciated! Val

Please read this post then provide some details. What printer model? What operating system? Is the black cartridge an original HP or a third party or refill/renamufactured cartridge? (The symptom is typical of a poorly refilled cartrdige....)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My printer, hp photosmart c4200 all-in-one is stuck in scan mode

My HP printer--HP Photosmart C4200 All-in-One is stuck in scan mode. I have tried holding start button 60 sec, unplug from power supply, hold while I plug back in with no luck.

Hi @Bungybill,
Welcome to the HP Forums!
I understand that you cannot copy or scan with your HP Photosmart 3110 on Mac. I am happy to help!
For further assistance, I will need to know:
The version number of the Mac Operating System. To find the exact version, visit this link. Whatsmyos.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you make a copy, and lift the lid, do you see a light come on and the scanner bar move?
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Deskjet F2120 all in one printer driver not installing after upgrading to Windows 7

I have a HP Deskjet F2120 all in one printer. I was working fine in Windows Vista Home Premium 32 bit.
Once I upgraded to Windows 7 Home Premium 32 bit the driver is failing to install.
I have tried all the solutions provided on the HP website but none of them worked.
I also wrote a mail to HP support but they replied that its out of warranty hence they will not be able to help.
If some genius can help me I will pray for him/her that all his/her wishes come true.
Thanks you in advance.
Imroz Baig

I just got my HP Deskjet F2120 working in Windows 7. Here's how:
Insert the setup disk in your CD/DVD drive. Choose to view the files in Explorer. Scroll down to the file "Setup," which is identified as an application.
Right-click the file and select "Properties." Click the "Compatibility" tab at the top of the resulting window.
Check off "Run this program in compatability mode for:" and choose "Windows Vista" from the pop-up menu.
ALSO check "Run this program as administrator" at the bottom of the window.
Press "Apply," then "OK."
Now you can double-click the "Setup" file and run the software installer.
It will 100% work inshallah...

My HP Officeject 4620 Won't Scan

I see multiple posts about different models of all-in-one printers which can print and copy but won't scan. My new printer is a HP Officeject 4620, and it copies and prints fine but won't scan. I tried calling support once, and the tech said Windows WIA might not be working.

I have Officejet Pro 8500 wireless with same problem, printing works, scanning does not when using Windows 7- 64 bit. Network diagnostic tool reports no issues. Scanning diagnostic reports OK for everything but HP Twain test. There are two versions of printer driver installed each time I remove the two drivers and start new. I am using the latest download from HP for installation. The second version of the driver seems to be aimed for a fax. Using scan diagnostic util reports can't connect. Also, there is an unknown device showing in device manager that has no driver installed. This device show in printer device screen and can be used by Microsoft Paint to scan a .bmp frile from the scanner. I've downloaded and applied the patch to fix network connectivity and this has no effect on the scanning problem. A second computer runing vista pro can run the scanner using HP solution center software. Problem is the second desk top is located too far away from the Officjet Pro 8500. It appears there isn't a driver being installed for Windows 7/64 bit to run the scanner part of the multifunciton printer.

PSC 1510 All in one printer - won't print even black and white when colour cartridge not recognised

My PSC 1510 All in one printer is flashing the "check printer cartrige icon" and both "Black" and "Colour" icons at the bottom left of the printer.
It won't print at all, even when I select grayscale (black and white). The help pages tell me that if I remove the colour cartridge the printer will switch to backup mode and I'll still be able to print in black and white (though not copy or scan). But this is not the case, and I can find no way of switching manually to backup mode. The help pages have no useful explanation of backup mode. I've also tried cleaning the cartridge (which I'm pretty sure isn't empty) but that makes no difference.
Can anyone help? I'd be very grateful.

gabri21 wrote: I have a very similar problem with my PSC1510 but only the colour cartridge light is blinking. I am also unable to find any useful information to set up printing in back up mode. Can anyone assist in resolving this problem for us?
With only one cartridge light blinking I would suspect the cartridge, they do rarely fail (much more often for reman cartridges, see here). Clean the cartridge contascts as shown here. If that fails and the cartridge is an original HP then check the warranty date as shown here. If the cartridge is in warranty return it to your dealer for a warranty replacement.
The printer will automatically switch to backup mode if the black (or color in some printers) cartridge is removed. I do not know if this works with the PSC 1510, some all-in-on devices insist on having both cartridges present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

All in One Printer no longer scanning (C5280)

I have an oldish printer/scanner that was working fine until I downloaded the update that came from HP on Aug. 13th. Since then, I cannot scan. I got an error message that the machine was disconnected from the computer which made no sense since I can print from the computer just fine. I did all the things the error message suggested: rebooting, disconnecting the cable, redownloading the driver. The machine worked for about 5 pages of the scan after the redownload, then conked out again.
I saw some directions about going into the registry editor window but they were for Windows 7 and below. I have Windows 8. I did not see a folder for Digital Imaging in the HKEY_LOCAL_MACHINE/Software/H-P
If there are updated directions for Windows 8, pleae let me know.
I have an All in One Printer (C5280)

Hello @Toonces , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to try and help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Photosmart C5200 All-in-One Printer series Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP deskjet 3055A e-All-in-One printer/scanner Not scanning

Hello I have the all in one as listed. It has worked for ages absolutely fine and the printer both wireless and network still works. The scanner however does not the fact have done a Scan doctor on it. Stops at Twain Scan problem. Despite all the icons having been there from the past the message I get is "The HP Deskjet 305A J611 was not found". Tearing my hair out as uninstalled, loaded up drivers etc and still doesn't work. Interestingly this only happened after I renewed my Norton susbscription and windows office also had issues. Norton was uninstalled by their team and Windows office continued to malfunction regardless. This was sorted out by the Microsoft team successfully and Office and Norton are working fine again. It seems too much of a coincidence but am guessing Twain is being blocked somehow by Norton.....Unfortunately am not much good at technology so any help appreciated

Hi Russkiijim
I understand you are unable to scan. The Print and Scan Doctor shows a Twain error. Twain is the interface standard for Windows and Macintosh that allows imaging hardware devices (such as scanners and digital cameras) to communicate with image processing software.
Lets turn off all start up programs to make sure there isn't something blocking it. Click on start, in search box type in run, enter, then type in msconfig, click ok.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Turn off any antivirus software.
Try scanning again.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
I would recommend to run Microsoft Fix It Tool to see if that will fix the twain error if the msconfig didn't work.
You will probably need to uninstall and install the printer again.
Let me know if that helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

All-in-one 4620 won't scan in wireless in windows 8.1

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