All in one C4580 printer - not connecting via wireless

hi
i've purchased this to have a wireless printer but i can only print via the USB port, which isnt much use! i've tried turning off all firewalls but still no luck. My wireless router works fine all round the house but i cannot get the printer to talk to my laptop. It also 'fails' the print test at the last stage!
Can anyone help as i dont know what else to try....?
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The Hewlett-Packard company has released a firmware update for the issue that occurs on the Photosmart C4500 series and Photosmart C4400 series. The updates are currently available for use on the Windows OS.
The following links can be used to find the software for the two affected products.
Critical Update to Prevent and Unresponsive State for Photosmart C4400 Series
Critical Update to Prevent and Unresponsive State for Photosmart C4500 Series
HP Product Expert for the Officejet Pro X Series.
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Our Printer 6700 all in one shows " Printer not connected" on Mac

Hi,
We recently changed our router from Netgear to Lynksys. Since then we have problems to print from MAC computers and laptops.
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Please help , as the printer works properly from an Sony Vaio PC but not from our Macs.

Hi @AnthonyMiami ,
I see that you are having issues printing over the wireless network on the Mac computers since changing your router. The PC works though. I would really like to be able to help you resolve this issue.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
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Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
Try printing.
If you are still having issues, add the printer through the IP Protocal to see if you can print, just to rule out a network issue.
Go to the Apple, System Preferences, Printers and Scanners, click on the + button, select the IP Protocal across the top, type in the printer's IPv4 address, select jet direct below and then Apply.
Try printing.
Please let me know the results.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP 4515 ALL IN ONE DESKJET PRINTER NOT SCANNING

I HAVE
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This question was solved.
View Solution.

hI @ARYANPRINJHA ,
I see by your post that you are unable to scan. I can help you with this.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
How is the printer connected? (USB/Ethernet/Wireless)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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I'm shooting in the dark here but how about trying this:
Turn off Airport on your MacBook and connect to the Airport Extreme with an Ethernet cable (I assume your printer is connected via Ethernet as well). Can you add the printer? Can you print when connected like this? Then disconnect the Ethernet cable and turn your MacBook's Airport back on and see if you can still print.
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Hi Lars,
I'm sorry to hear that you are having problems connecting your printer to the internet.
I have included a document about maintaining wireless connectivity. Please follow the steps in "Solution two: Assign the printer a static IP address". When you reach the steps about setting the DNS servers, for the Preferred DNS server please use 8.8.8.8 and for the Alternate DNS server please use 8.8.4.4. These are Google's DNS servers. Once you have set the manual ip and dns servers, please try to enable web services. It should go through.
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03250740
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I work on behalf of HP

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Hi,
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02900814&lc=en&cc=us&dlc=en&product=5070121
Regards.
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
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If you are unfamiliar with how the Forum's private message capability works, this post has instructions
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Hi,
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UM18D4 46.46
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Auto
IP address:
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EPSON XP-402 403 405 406 Series
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-blank-
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Hi,
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi Charlie,
Try going throgh the steps listed below and check if that may help:
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Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

All in one C4580 printer - not connecting via wireless

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