All-In-One C4780 screen is stuck on a loop. How can I hard reset the printer?

I have a C4780 and am running Windows 7. I have had the printer for 2 years and never had a problem until recently. I have been unable to print for months because the touch screen on the printer is stuck in a loop. I first noticed the problem because I could hear random beeping and printer movement from the other room. It was doing it all on it's own. There were no changes to the computers, wireless or anything. I had just used it 2 weeks prior to print a passport photo and it worked fine.
It thinks I am trying to print from a memory card and asks me to insert the card. Then it thinks I am trying to print a passport photo. Then it thinks I am scanning and asks me to place the photo face down. (etc, etc) If I try to hit cancel on any of the screens, it moves on to a different task it thinks I want done. If I try to follow through with the task it wants to do, it cancels it on it's own and moves on to another task. It will also move through the screens and tasks without me around. It moves so quickly through the screens that when I do try to get to a certain screen, I sometimes can't, because the printer has taken off in a different direction of screens all on its own.
All software is up to date.
I have tried turning it off, unplugging it, waiting, plugging it back in, turning it on.
I have tried unplugging it while it is on, waiting, plugging it in and turning it on.
I tried a semi-full reset by pressing bottom left 4 times. It was actually really difficult because the printer kept changing screens randomly while I was doing it. I finally got it to do the reset. It got to the "now printing alignment page..." screen and then just moved on to the main screen. Never printed the page. Shortly after that it started doing the screen loop with wireless settings. And now it is back to doing a loop through all the screens again. 
It seems to be pushing buttons on its own.
Does anyone have any idea of how I can fix this? Is there a way to do a hard-reset on this printer? Restore it to factory settings? Or doing you think there is something physically wrong with the touch screen where it is actually pressing buttons on it's own?

I'm having the same problem, including paper running through the printer randomly. I believe I completed a semi-full reset that (so far) has stopped the paper going through the printer. And, the random changes on the touch screen seem to have stopped too. But, the touch screen still lights up and goes dark randomly, whcih leads me to believe that all is still not well.
I too would like to try and hard reset if one is possible on this machine.

Similar Messages

  • I bought a macBook Air, all my devices were synchronized on a old PC. How can my MAC be the main basis for my devices?

    I bought a macBook Air, all my devices were synchronized on a old PC. How can my MAC be the main basis for my devices?

    Hi Sodam,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots. 
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/HT4527
    iTunes Store: About authorization and deauthorization
    http://support.apple.com/kb/HT1420
    Cheers,
    - Judy

  • I updated the video driver and now the screen won't come on? how can I roll back the driver when I can't see the screen?

    I am running my Mac Book Pro with Bootcamp. Leopard on one partition and Windows 7 on the other. I updated the driver for the Nvidia video card then the screen went black. I tried to boot into the MAC side but the screen doesn't even show the optional boot screen. It does however sound like it's booting, I have tried hooking up a second monitor to see if it would show on that but it doesn't. I have also tried booting from the CD using the Win 7 disk, hoping that it would use the video driver on the disk instead. I'm either not doing it right (pressing ctrl & D whilst starting up) or that doesn't work either? I'm a bit lost? Don't know how to get to it.

    Take your MBP to an Apple Store or an AASP.  If you are still under warranty and/or have AppleCare, suggest that you take advantage of it & call Apple tech support. 

  • My restrictions are on and I didn't turn them on.  The code is not the one I use to unlock my ipad.  How can I find out the code to turn off my restrictions and why did it turn on?

    My restrictions are turned on. I didn't turn them on.  The only code I've used on my ipad is to unlock it and that code won't work on my restrictions.  How do I turn off restrictions and prevent them being turned on again?

    The only option is to wipe the device clean and restore it to factory settings.  Hope you have a backup.
    Follow the instructions in  iOS: How to back up your data and set up your device as a new device http://support.apple.com/kb/HT4137 to restore the device to factory settings.
    Once you have setup the device as a new one, you can then sync it back with your iTunes account and all your music, apps, contacts and any other content sync'ed with iTunes will be loaded on the device. Any content that is stored only on the device and not sync'ed with iTunes, like app logins or data, will be lost during this process. Be forewarned that this is a long process and can take a couple of hours or more to complete. This can be painful, but it is necessarily so to prevent users from working around the security settings. After the restore is complete, you can setup a new Restrictions passcode. Make a note of the passcode to avoid this situation in future.
     Cheers, Tom

  • I used utilities to source my 10.6 snow leopard install disc to my main hardrive, and now when I turn on my computer the apple with the spinning wheel stays on the screen and stuck like that. How do I fix it Help please. I already tried all the commands

    I used utilities to source my 10.6 snow leopard install disc to my main hardrive, and now when I turn on my computer the apple with the spinning wheel stays on the screen and stuck like that. How do I fix it Help please. I already tried all the commands such as Command R, Holding down the Option key, C and holding down shift at the start up but nothing happens.
    initialy All I was trying to do was downgrade 10.7 to 10.6 .

    You have to consider the possibility the hard drive may be dying.    If your data isn't backed up, try one of the tools below:
    https://discussions.apple.com/docs/DOC-1689
    Once you are sure your data is backed up, we can examine other possibilities.  In the meantime call AppleCare for your original installation DVDs.  You may need them.

  • My HP Pavilion 23 touchsmart all in one touch screen is not working

    My HP Pavilion 23 touchsmart all in one touch screen is not workin. I have restored the system. I didn't see any place in the pen and touch to disable or enable and not sure if i should instill drivers. What can i do?

    Hello @junk4are,
    I understand that you are having issues with your HP Pavilion 23 Touchsmart Desktop PC's touchscreen and are wondering if you should install your drivers. I would certainly recommend that you do so. I would be happy to assist you, but first I would encourage you to post your product number for your computer as there are various versions of the HP Pavilion 23. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
    How Do I Find My Model Number or Product Number?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Photosmart Premium All-in-one C309 ink cartridges stuck on right

    How can I free up the ink cartridges from the right side where they are stuck. I don't want to damage the printer.

    The document here may help resolve a jammed carriage on your Photosmart c309a.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • My screen is stuck, it doesn't want to go back to the home page when I press the home button

    My screen is stuck, it doesn't want to go back to the home page when I press the home button. I have to power it off then turn it back on.

    808babe-
    One thing to try, is to reset (reboot) the iPad.  Hold both the Home and Sleep buttons for several seconds until the Apple logo appears.  Ignore the "Slide to power off" arrow.  The iPad will restart after a couple of minutes.  Resetting this way will not hurt anything, and sometimes clears up mysterious problems.
    If you can not do this reset, you may have a defective Home button.  Have an Apple Store Genius look at it, and you might get a new iPad.
    Fred

  • The HP C4480 all in one series PRINTER that I got free with my i-Mac is printing TINY print despite that my computer is set at 13 font Helvetica. How to reset the printer to normal print?

    The HP C4480 all in one series PRINTER that I got free with my i-Mac is printing TINY print despite that my computer is set at 13 font Helvetica. How to reset the printer to normal print?

    Is the Paper Size: set to US Letter and Scale: set to 100%
    Dennis

  • My wife and I share one itunes account with separate libraries. When I sync her iphone in her library, it adds all of my iphone contacts to her contact list. How can we void this?

    My wife and I share one itunes account with separate libraries. When I sync her iphone in her library, it adds all of my iphone contacts to her contact list. How can we avoid this?

    Make groups of contacts in your Address Book and select the option to sync only selected groups to each phone.
    This explains how to create groups:  Mac 101: Address Book, http://support.apple.com/kb/ht2486

  • How can i add a wireless printer HP officejet 6310 all in one? is it possible

    How can i add a wireless printer HP officejet 6310 all in one? is it possible..?

    Hi @millep 
    To answer your question, no the Officejet 2620 is not a wireless printer;
     - Source: Printer specifications
    As for the USB cable, personally, I believe the intention is to bring down the cost of the printer by selling the USB cable separately. Many people already have printer USB cables kicking around the house, so instead of paying more for the printer and having an extra cable I believe the theory is reduce the cost and sell the USB separately for those who need to purchase one.
    I hope this answers your inquiry.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • How do i disassembl​e the printer hpofficeje​t 6210 all in one ( paperjam with glue paper - gluein)

    HP officejet 6210 all in one
    Paper jam with selff-stick paper. I can not remove it. I tore it apart while trying to remove it, and now I can no teven see the left over self-stick paper. I need to disaasemble the unit to remove this glue paper.
    Wher can I find tool or how do I diassemble it so I can remove the rest of the selfsticking paper.
    Thanks
    Charlie

    The main part of the output tray is not removable.  There are a few alternatives:  the input tray can be pulled partially open and the printed pages loaded in it - it should not be necessary to remove the input tray completely. The other possibility would be to just print using the automatic duplexer.  If you are printing on plain paper or index paper this should work, it would not be suitable for printing on the back side of photo paper.

  • Since yesterday my Apple TV will not load the movies or tv at all. I select it from the home screen, it goes black, tries to load then goes back to the home screen. YouTube and Netflix works though.  I've reset the Apple TV and the modem. No change. help?

    Since yesterday my Apple TV will not load the movies or tv at all. I select it from the home screen, it goes black, tries to load then goes back to the home screen. YouTube and Netflix works though.  I've reset the Apple TV and the modem. No change. Any ideas what the problem is?

    Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating
              http://support.apple.com/kb/TS4526

  • HT3606 i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    Some general advice on updating:
    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site.
    The Combo updater of Leopard 10.5.8 can be found here:
    http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
    More information on using Software Updater here:
    http://support.apple.com/kb/TA24901?viewlocale=en_US
    Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications and turn off energy saving and screensaver.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695
    [b]If you are updating Safari (or just have):[/b]
    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up.  If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
    Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
    Additional tips on software installation here:
    http://docs.info.apple.com/article.html?artnum=106692
    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for  problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
    Again, the advice is to remove all Input Managers from the following directories:
    /Library/InputManagers
    ~/Library/InputManagers
    especially prior to system updates (they can always be added back one-by-one later).
    Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
    http://support.apple.com/kb/TS1541?viewlocale=en_US

  • My Mac is set to print in grayscale by default and I am not sure how to change this.  The print setup defaults to Colorsync under Color Management and Colorsync is stuck on Mode "Gray"

    My Mac can print color if I change from Colorsync to "in printer" or if I manually change the colorsync profile, but this has to be done every print and is quite time consuming.  Can someone help me change the default Colorsync profile or change Color Mangement to default to "in printer"?  After 3 days of this I am already tired of this,  And before it is asked I do not know what has changed to cause this.  Wednesday was the first time I had needed to print on this particular Mac since March and it was already stuck in grayscale.

    You can select your preferred set of printing perferences and "Save as Default".
    Or you can blow it all away and "Reset the Printing System" which takes you back to NO printers installed, and add the Printers back in.
    To reset the printing system (if necessary)
    Control-click or right-click a print queue in the "Printers" pane.
    Choose "Reset printing system..." from the contextual menu.
    Click "OK" in the "Are you sure..." confirmation sheet
    This un-installs all printers. You can then add them back in one at a time, and they should come in with default settings.

Maybe you are looking for

  • How to insert special characters in pdf comments

    Now, we are ready to go "no paper" workflow, and so mark anything on pdf file, but we cannot insert most of special characters in PDF comments. Same as here, and the xml entity is "&PSgr;", "how to archive it?

  • How to get a Crystal report as an iview in Portal

    Hi, Please let me know how to get a crystal report to Portal. Regards, Pradeep

  • OGG-00204,Missing TARGET specification.

    Hi All, I'm having some issues on my replicat process as I'm encountering this error "OGG-00204, MIssing TARGET specification" when I'm trying to start it, my replicat parameter file includes "TARGET" on table mapping, am i missing something? please

  • Windings in my emails

    Does anyone know how to eliminate the Wingdings that show up in the body of an email?  This occurs typically at apostrophes.  Very annoying.

  • Mail slows down, hangs in Exchange, only complete restart helps...

    Mail runs quick and good for one or two days, then at some points it hangs while showing „Synchronizing with Server"/„Opening Postbox"/„Receiving new mails" in the activity box forever. Mail could be regularly quit then (although it takes around 100