All in one printer does not scan.

All in one printer model: HP Officejet 4500 G510n-z
Computer: HP 2310 Series Wide LCD monitor
The scanner does not scan. I think it is not connected or set up and there are no instructions in the manual. The printer and copier work fine. I ran HP Print and Scan Doctor and it could not detect a scanner. What can I do?

What OS and how's the printer connected?
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Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
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My C5288 all-in-one printer was working nicely. However, for the last one month, I am not able to scan on the machine. The driver has been uninstalled completely and re-installed several times. When the installation is being completed, a fatal error message is getting appeared - no error number is shown. When Hp Solution centre short cut is clicked, it is showing a message "no HP device have been found". I can print, but no scanning is being done. This clearly shows that there is something wrong with the OCR portion of the software.
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Hi PhoeYiin,
If you have not installed the full feature software and driver already, you will need to do so in order for the printer to see that computer. Please use the following link to download the necessary software; HP Deskjet Ink Advantage 2520hc All-in-One Printer Full Feature Software and Drivers.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Welcome to the community @antpep
I understand your Officejet Pro L7680 is no longer printing in yellow for you, and I'd like to offer my suggestion that may help you!
Please click on the link below and try the steps in the guide.
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If the yellow is still not printing for you and you reach the step to "replace the printhead", please consider contacting HP's technical support to see what your options may be with them in regards to a replacement part or unit.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a wonderful weekend ahead and thank you for posting in the community
R a i n b o w 7000I work on behalf of HP
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Hello NatDeskjet2540,
Welcome to the HP Support Forums!
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This question was solved.
View Solution.

Hello cpsimon, and welcome to the HP Forums, I hope you enjoy your experience!
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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I work on behalf of HP
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Lets turn off all start up programs to make sure there isn't something blocking it. Click on start, in search box type in run, enter, then type in msconfig, click ok.
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Then click on the start up tab at the top.
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Hello @Bn23 , and welcome to the HP Forums, I hope you enjoy your experience!
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Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, when you print, does a blank page come out, or does no paper feed through the printer? Is there any errors that come up?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello Folks,
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello @Toonces , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to try and help.
I would suggest Uninstalling the Printer Software.
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi
i have problem with scanning thru network which takes almost more than 2minutes very slow compared to scanning when printer connected locally with USB. i need some solution to fix this issue. Plz advise me what needs to be done prior to scanning?

Welcome to the community @Larrypat
I understand your printer is not connecting wireless and only connecting USB. I have some questions and ideas for you that should help. Let's get to it!
Could you please remove the USB cable, run the Print and Scan Doctor again and send me a screen shot of the results from running the diagnostic tool?
Also let me know which model from the C7200 series you have:
HP Photosmart C7250 All-in-One Printer
HP Photosmart C7280 All-in-One Printer
HP Photosmart C7288 All-in-One Printer
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer. Run the Print and Scan Doctor afterwards and try printing.
Let me know how it goes and the results
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

All in one printer does not scan.

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