All-in-One Remote Printer App

I use my remote app all the time for scanning and emailing documents. I was looking forward to the update since the prior app was getting somewhat unstable, but the new app DOES NOT ALLOW SCANNING FROM THE DOCUMENT FEEDER!! Scanning can now only be done from the scanner glass which, if you're only scanning single-page documents, would be less than ideal but acceptable. However, 95+% of my scanning is of multiple-page documents, hence the new app has put me pretty much out of business. HELP,!!

Hello @PHeck1,
Welcome to the HP forums.
I understand that you can no longer scan from the ADF on your officejet 6600, using the AIO app.
I would like to help.
The best course of action with this issue is to call the HP Cloud Services department.
Please call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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Aardvark1
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Hp all-in One remote prints test page but cannot find printer for anything else

The HP All-in-One application can print test pages on my 8610 but when I go to any document or photo and try to print I get the following message "This Printer is not available." I have checked and have the latest version of the HP All-in-one Printer Remote application and the HP Print Service Plugin applications from the Google Play store. I am using a Samsung Galaxy 5 running Android 5.0. If I print a page from my laptop using wireless to this printer, I can see the All-in-One application tracking my printer status so I know it can see the printer. The app on the phone will show the status under the printer name going from Ready to Unavailable to Ready as a document is printed and then finished. I am printing directly with local WIFI and am not using the ePrint feature.

Hello , Welcome to the HP Forums!
I hope you have a pleasant experience here. I'd like to help you with the issues you are having printing from your Samsung Galaxy S5 to your HP Officejet Pro 8610 e-All-in-One printer. Firstly, do you have the printer plugged directly into a wall outlet? The printer has a power moderator built in, so if it is plugged into a power surge bar or battery backup it may be getting inconsistent power. This can cause all kinds of firmware glitches (like the printer status not being broadcast properly). If that doesn't immediately resolve the issue, please follow the steps below: Network Power Reset: Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. Restore Network Defaults and Reconnect: 1. On the front panel of the printer, touch your wireless icon at the top2. Select Settings.3. Select Restore Network Defaults.4. Restart your printer.5. Once it's booted back up, touch the wireless icon again.6. Select Settings.7. Select Wireless Setup Wizard and follow the prompts to enter your wireless network details.8. Try enabling the web services again. Another thing I would suggest, would be to download the HP ePrint app, rather than the All-in-One Remote. The Remote is moreso suited for scanning to your phone from your product, so I would suggest trying the ePrint app (you can download it from the Play Store). If the issue persists after these steps, please answer the following questions so I'm better able to assist: Are you able to print reliably from any other devices on your network?What brand and model of router are you using?What is it that you are trying to print? (ie. E-mail, photo, document)What app are you printing from? (Some Android apps have a direct printing feature)I look forward to hearing back from you and working towards a resolution to this issue!Have a great weekend.

LaserJet Pro MFP M125nw - Scan to app All-in-One Remote does not work

Hi gurus,
Basically I have pruchased that super-printer and I am now trying to achieve scan to my mobile devices.
I have one iPad 2 on iOS 7, on 2 Android devices (smaller tablet and phone) both running Kitkat 4.4.2
I am trying to submit a scan from all these devices and retrieve the output within my mobile devices, actually this is fairly described here and concerns accurately my printer model : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02486319&tmp_task=useCategory&cc=us&destPage=pr...
Unfortunately, What happens :
- From my iPad, the AiO app states that my printer is not compatible with the application !!
- From my 2 Android devices, the All-in-One Remote app will work fine, except the scan feature as nothing happens (well, when tapping either 'Preview' or 'Scan' button in the Scan section, I see a 'Cancel' button during 0,1 second and I am back to that scan section)
Any one could help please ???
This question was solved.
View Solution.

Hello,
Can no one help ?
Is the product description misleading ? Is the AiO app not really reasy to support this printer ?

Re: HP All-in-one Remote app and HP 4620

Hi
I already have a HP B110a printer and have just bought an Officejet 7610 as I wanted A3 scanning and printing.
I was using the old HP Printer Control app with my iPad 1 but I cannot get the app to see the new 7610 printer. It is definitely connected to the network as other computers in the network can find it, and the ipad is definitely connected to the same network and it can still find the B110a printer. I have tried updating to the new HP All-in-one Remote app but now find that I need iOS v6 or later which is not supported by ipad1. This is obviously very frustrating for me as I checked before I bought the printer that it would work with this app ( according to your web site, it does) and that I could run the new app on iPad 1. According to the web site and your FAQ for the app, it requires ios v4.3 or higher (I am running ios v5.1.1) Is it because the Officejet 7610 won't work with the old HP Printer Control app? If that is the case, then what is the solution to ipad1 users? Alternatively is it possible to still get the HP All-in-one Remote app running on iosv4.3 as this website still says it does.

Hi BookerJ,
Welcome to the HP Support Forums. I see that you have some questions about using your iPad1 with the HP Printer Control app.
The information on iTunes is the correct information. The HP All-in-One Printer Remote Mobile App FAQ document hasn’t been updated yet to reflect the most recent version of the app. The document has been submitted for revision to reflect the new minimum iOS requirements of iOS 6.0 or later, for the updated app.
One of the questions in the HP AiO app is “Why can’t my mobile device find a printer on my wireless network?”. Please review the items in that list. If the app is still unable to find the printer, please follow the steps in Apple’s Turn your iOS device off and on (restart) and reset document.
I do not have any devices running the Printer Control version of the app to confirm whether it supports the Officejet 7610 printer.
Regards,
Happytohelp01
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Can my hp photosmart all-in-one 7200 printer connect to ipad 2 via bluetooth?

I have a hp photosmart all-in-one 7200 printer with a hp blue tooth dongle. It works well with my cameras, but I cannot get my ipad 2 to recognize the printer.

Hi,
Printing via Bluetooth from an iPad is not possible due to iOS limitations, as Apple did not include the Bluetooth printing protocol in the iOS.
If your printer is HP Photosmart C7200, you may use the HP ePrint Home & Biz App to print from your iPad through your home network
However for the Officejet 7200 your only option is to look for any available 3rd party printing solution from the App Store.
Regards,
Shlomi
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Can I print from my 4s iphone using my 6500 series hp photosmart all in one 709e printer?

Can I print documents from my 4S Iphone with my HP 6500 series all in one 709E printer? It states that it cannot locate printer when I attempt to print.
Thanks,
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If the printer is not AirPrint compatible but is wi-fi capable, you will need to get one of the many wi-fi printing apps available at the app store. HP has an app. Some of the wi-fi printing apps have more capabilities than others.

HP 6500 wireless ALL-in-one e709n Printer front panel not responding at all

Hi there,
I have got a HP 6500 wireless ALL-in-one e709n printer.
I have been using it with my pc with windows vista on it for nearly 2 years and it has been great.
1 month ago, the front panel of the printer stopped responding, ie, when i press any buttons, the lcd screen on the printer does not change, it always show the ink level.
The printer turns on, shows that its preparing, then goes to idle state with ink level icons on the screen.
If i try to print any documents, it works with ethernet cable connected to my pc (which i used to do it wirelessly) , the cable-connected printing function still works, but wireless printing does not work anymore.
However if i try to scan something, on the pc when i open the hp scan app, it shows that 'scanner is not available'.
Also because the front panel doesnt work, no buttons respond, i cannot scan or copy.
I have tried unplug everything and reinstall all drivers and programs.
No damage to printer or my pc, it just stopped working all the sudden.
Can any one help me out please?
cheers,
Charlie

Hi Charlie,
Try going throgh the steps listed below and check if that may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02716803&cc=us&dlc=en&lc=en&product=3795406&tmp...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Aio remote print app challenge

I am unable to use the Aio remote print app with either of hp printers which are e-print enabled to get the app to allow me to print more than 10 copies at a time and make the copies double sided.
Would someone please help?
Thank you,
Naeco

Hi Naeco,
Welcome to the HP Support forums.   I understand that you have encountered a difficultly when using the HP AiO Printer Remote app.
To better assist you would you please provide some clarifying information:
1)       What make/model/product numbers of HP printers do you have? Guide to finding your product number
2)      Are you trying to print 10 copies of a double-sided document that is stored on the device? Or are you trying to make 10 copies of a document that is on the printer?
3)      What is the size of the document that you are trying to print? I’m wondering if the size of the file might be the issue.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Can I share HP PSC 1610 All-In-One series printer through Bonjour?

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Hp - photosmart e-all-in-one wireless printer cn731a- nothing prints??

HP - Photosmart e-All-in-One Wireless Printer (CN731A)
Went through setup on Windows 7 64-bit, printed the test photo, came out great. Thought everything was good to go. Later, when trying to print a document, it wouldn't print. Computer popped up a message saying "Successfully printed" but when I went to the printer, there was nothing there. I tried running a wireless network test on the printer's screen, and once that page printed with the results, immediately after that, the document I was trying to get finally printed. This was an early Christmas gift for my parents, & my mom just informed me that she tried to print again today, but nothing happened on the printer. I am out of town now and am not able to troubleshoot on my own on the printer like I did a couple days ago so came here for advice.. Any idea what the issue might be? Did I maybe miss a step after doing the test print of the photo? Any ideas would be appreciated!

Hello,
Try the below steps ..
While the printer is ON, Unplug the power cord from back of the printer.
Disconnect all the cables that are connected to the printer.
Wait for 30 seconds.
Plug in only the Power Cord. ( Printer would Power on ).
Try making a standalone Color copy of a document . If it fails to print a copy, then it could either be an issue with the Ink cartridges or the Printer .
Regards,
Jabzi
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Jabzi
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The HP C4480 all in one series PRINTER that I got free with my i-Mac is printing TINY print despite that my computer is set at 13 font Helvetica. How to reset the printer to normal print?

The HP C4480 all in one series PRINTER that I got free with my i-Mac is printing TINY print despite that my computer is set at 13 font Helvetica. How to reset the printer to normal print?

Is the Paper Size: set to US Letter and Scale: set to 100%
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Problem with drivers for HP B109 a-m all-in-one, have printer working but not scanner in windows 8

Still have a problem with the drivers in Windows 8 release preview, for my HP B109 a-m all-in-one, have printer working but not scanner, is there any chance of a fix before final release of Windows 8 ?.

Review my post here:
http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/SOLUTION-Get-Win-7-Printer-Drivers-HP-Solutio...
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I cannot get my HP officejet 4215 all-in-one to print graphics

how do i get my HP officejet 4215 all-in-one to print graphics. as an example if i print my visa statement the visa logo and bank logos don,t print

bamajim,
Here is a link to a page for your printer that may help with your issue.
The document provides steps to troubleshoot printouts that do not match the screen while printing from the web.
Does this also happen when printing graphics from somewhere other than the web ?
Once you give these steps a try let us know what happens.
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Looking for an inexpensive all in one HP printer that has an SD card slot. Any suggestions

Looking for an inexpensive all in one HP printer that has an SD card slot. Any suggestions

ChrisPbass,
I would suggest contacting HP Home & Home Office. They will be able to narrow down the field to what would be best for your particular use. There number is below.
1 (888) 999-4747.
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All-in-one c6180 Printer ... replacement parts?

Hi!
I have a HP Photosmart All-in-one c6180 printer and it has worked fabulously for me for the past several years! But a few months ago the power adapter cord was caught in the vacuum as I was sweeping and it ripped out the back of the printer breaking the prong things and becoming no good. Does anyone know if HP offers a replacement adapter for this printer and if so, how much might one be? I've looked around on the site and never found what I was looking for, and I've looked around online as well with no better luck. Thanks!

HP's partsurfer site lists the part you need as the 0957-2105. You can order this from HP parts store for $30.69 as shown here. I have had good success buying such items on eBay such as the list here. Be aware that the suppliers that will turn up in a Google search may want more for the power adapter than the entire printer cost new.
Bob Headrick, HP Expert
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All-in-One Remote Printer App

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