All-in-One Software Removal Utility

I have wasted the last hour and a half trying to locate the removal utility for All-in-one printers that I was referred to by a very helpful forum. I have had so much trouble with this thing (haven't been able to use in over a year) that I was thrilled to stumble on this solution.  I had long since understood that I owned an incredibly capable paperweight.
The so-called "Expert's Day" I had tried was a futile exercise in canned replies despite my detailed explanations of having already tried everything available to me in support.  I seized on this opportunity to ressurect my machine from the circular logic trap I had fallen into.  No amount of rephrasing my search for this El Dorado cure throughout all of HP.com and Support yielded anything but 100's of useless results to read.  
Now knowing that such a thing exists, I decided to see if I could find it cached elsewhere on the web.  Imagine my shock and disgust when the first Google result was a direct link to HP Consumer Support with an easy download. 
If I had not already logged a good workweek's worth of hours trying interactively with HP to solve my "already installed" issue I would just have smiled and moved on.  Frankly, I'm pissed.  Even MS doesn't run customers around in such a hamster wheel of go nowhere customer 'support' as I have experienced with this issue.  If it wasn't simple and stupid, there was no where else to go (see Expert's Day comment above).
Ye GOD"S and LITTLE FISHES!!  How bad would it be to make this tool and info available to the average consumer?  The worst that could happen  is to have to reinstall all the software.  Beats the heck out of owning a "cutting edge' (was) photoprinter that only prints text files.  If this actually cures my reinstall problems I will probably be madder than glad, wondering why no one told me this even existed.
Come on, people.  Stand up for the little guys and demand that this utility be readily accessible via 'Software & Drivers' in support.  You might actually convince someone to buy another HP product again someday....

Hey @texbem ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post  has instructions.
X-23
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    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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    I work on behalf of HP
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    I work on behalf of HP
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