All iTunes music lost after hard drive crashed

After upgrading to Snowleopard, I noticed my computer acting odd and constantly freezing. I took it to get checked and to back up all my data. I was told they could back up my data, wipe the hard drive and upload my data again...but then I was told that my data was encrypted, therefore it could not be restored. As a result, I lost ALL my files including all of my iTunes music. Is there a way to request a redownload from iTunes? I've been told by friends that only one request will ever be granted per customer. I really hope there's a way to restore my music. It's not like I chose to download my music illegaly. I chose to do it legally throuh iTunes and pay for my music. Please help me, my iTunes library was fairly large and I can't bare the thought of all of it being lost.
Any help and guidance would be extremely helpful. Thank you!

just a remark : of course each & every one should be responsible for one's music & as you say, if one looses all our cd's, the record store doesn't have to replace them - granted !
having said that & considering how much it costs Apple a download replacement service for such instances & how few people would actually use it , it seems to me it's a brilliant
''extra'' to add to the iTunes Store roster of features - one that makes it even more appealing ? : ''..don't worry , if anything goes wrong you can always get it back..''
i'd call this offering peace of mind ( VERY attractive.. ) others would call it good marketing policy - you pick !
N

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