All music files completely corrupted on zen microph

Hey there,?Maybe some out there can help me and a friend. I have had a reg 5GB zen micro for 3 yrs now. worked fine for the most part, and when it didnt i was able to replace it relati'vely easily. now me and my friend both got brand new zen microphoto as a gift. mine works perfectly fine. my friend wasnt as lucky. it worked for a few days but then suddenly all of his songs would play completely off. in other words, it would play the song but the words weren't synched with the instruments and it plays the whole thing at weird speeds. totally not bearable. we've tried different headphones, no help. the songs all play fine on the computer. we tried reformatting the player, we tried the clean up, i tried reloading the firmware, no help at all. has this happened to anyone before? its extremely weird and frustrating. any help at all would be appreciated. thanks in advance,?Raphi

So it's connected to the new update? Jeez. Because it just happened out of the blue yesterday and the iTunes/iPod update was done back when it came out. (Thank goodness I didn't get around to updating the other one yet. I'll definitely be holding off now.)
For the moment, we (my boyfriend and I; it's his iPod that had the loss) had to restore to factory settings. After the data loss, it wouldn't update. Thing is, I think he re-installed the new version again and then began putting songs back in it.
I know last night it had accepted songs and played without problem, but...if it's a software issue and given it already failed once without warning, I'm of course worried it'll happen again.
I'll try to read through the topics back in September. Doing a websearch for this really didn't net me a lot. Which is why I thought it might be a fluke thing rather then a software thing.
I'm just trying to keep from having to go through this again. Poor guy, he had 18 gigs of music on there. A lot of it rare and odd things that he didn't have back-ups of, you know? He loves his iPod and this is just crushing. I'd like to learn the whys and the how to's of preventing it moving forward.

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