All music is unavailable in iTunes from the cloud

All of my music is successfully in the cloud. I can access it from my iPhone but cannot access it from my laptop. I have tried updating iMatch and stopping and restarting the service. I have traveled away from my wireless drive where my music is stored in soft copy, but that shouldn't matter.
Any ideas?
Thanks
J

What I've done now is moved my music folder into a different folder to keep it safe, I've deleted my iTunes library, ie on itunes highlighted all and deleted. Then gone to iTunes media folder and checked they are deleted and they are. Now whatever done is put my music folder back and checked preferences and it says keep a copy of file in iTunes etc. also keep folder organised is on.
So now I have started afresh I have both my music folder and iTunes folder which hold the same songs.
So what do you recommend I should do to be able to delete the music folder and just have one folder of songs?
Thank you

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