All music + pictures disappeared - HELP Lumia 920

All my music and pictures from my Nokia Lumia 920 have disappeared.
However, there are stubs as in cover photo's of albums when I go into the music app, some artist names but no music. And photo's almost as if someone's wiped them clean. The photos however are safe as they are on my skydrive.
Plus when I try and add some music, it doesn't allow me to...
So multiple questions...
Is there a way to uninstall and re-install just the music app?
Also I'm unable to take screenshots on the phone anymore :-( arggh

We need to know more to be able to help, Lindsay.
Did you update to iPhoto 9.6?
And the photos vanished after you upgraded the iPhoto Library?
Did iPhoto crash during the upgrade?
Where is your iPhoto Library stored? Is it on your system drive in your Pictures folder or do you keep the iPhoto library on an external disk?
If the iPhoto Library is on your system drive in your Pictures folder, select the iPhoto Library in the Finder, ctrl-click or right-click it and select "Show Package Contents" from the pop-up menu. A Finder window will open, showing you, what is there inside your iPhoto Library.
Do you see folders "Masters" and "Old Masters"? If there is a folder "Old Masters", look inside. Are there any photos inside?

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I had iPhoto ask me to update and all my pictures disappeared. HELP!

I had iPhoto ask me to update and all my pictures disappeared. HELP! I am desperate, Thank you, Lindsay

We need to know more to be able to help, Lindsay.
Did you update to iPhoto 9.6?
And the photos vanished after you upgraded the iPhoto Library?
Did iPhoto crash during the upgrade?
Where is your iPhoto Library stored? Is it on your system drive in your Pictures folder or do you keep the iPhoto library on an external disk?
If the iPhoto Library is on your system drive in your Pictures folder, select the iPhoto Library in the Finder, ctrl-click or right-click it and select "Show Package Contents" from the pop-up menu. A Finder window will open, showing you, what is there inside your iPhoto Library.
Do you see folders "Masters" and "Old Masters"? If there is a folder "Old Masters", look inside. Are there any photos inside?

HT4847 Why all My pictures disappear from My pictures, were My pictures goes if they are in iCloud how can i access to it?

Why all My pictures disappear from My pictures, were My pictures goes if they are in iCloud how can i access to it?

Your camera roll photos are only stored as part of your iCloud backup, if you are backing up to iCloud. Only photo stream photos are accessible in your iCloud account, and only by turning on photo stream. If you turn on photo stream, any photos in your photo stream will be found in the photo stream album in the Photos app on your phone.

Can't delete album in Pictures app on Lumia 920

I used my Lumia 920 phone as a flash drive for random files.
One time I uploaded a folder of music files to: My Computer\Windows Phone\Phone.
Then, one day I opened Pictures app and found new album there. It was called "Artwork", I deleted it, but still whenever I open Pictures app the album's still there, just empty. Tried deleting that folder trough Windows Explorer, but no luck, phone still shows it, though it is deleted.
Tried creating folder with same name: no music, just one random picture, and phone showed it (not creating a duplicate Album) then renamed that folder, it magically renamed in picture app too! but then again, deleted it, and it is showing up empty with different name now.
By the way, the folder "artwork" was inside the folder of songs, so in picture app it was "folder in folder"(maybe thats the bug). Something like: My Computer\Windows Phone\Phone\Group name\Artwork
This is good example of what problem I have:
http://forums.wpcentral.com/windows-phone-8/234610-%5Blumia-920%5D-picture-app-bug-cannot-delete-pic...

I've created an account just to post a solution! I'd had the same problem for weeks and I finally figured out a solution today:
(Don't forget to exit the "Photos" app using the back button before connecting the phone to a computer)
1. If you haven't deleted the album folder using a computer, do it (open the phone memory on a computer and delete the folder).
2. Create a new folder and give it the same name as the album in question.
3. Copy a new random picture into the folder.
4. Unplug the phone and make sure the new picture's showed up in the gallery.
5. Connect the phone to the computer again and rename the folder to some gibberish, a single letter (like "a") is enough.
6. Unplug and make sure the album's name's changed in the gallery as well.
7. Connect the phone again and rename the folder to "Sample Pictures".
8. Unplug and check the gallery again, the album should be named "8".
9. Tap and hold the album and delete the sucker.
The steps above worked for me when nothing else had. Steps 3-7 are mostly just check-ups, they might not be essential but they indicate that you're doing what you're supposed to and that everything works as expected.

I have 800 songs on my i phone but only 250 on laptop, how do I get all music onto the laptop as back up? Im pretty sure I did have some music on another computer so maybe the effects trying to back up all music? Any help much appreciated. Thanks

Need help with putting all music from phone onto laptop, pretty sure I did use another computer at some point to put music onto my phone, will this have affect trying to back all music up on laptop? Any help welcome.

The iphone is not a backup/storage device.
The sync is one way - computer to iphone. The only exception is itunes purchases. File>Transfer Purchases

Hi, i just reset my iphone, but i forgot that i do not use icloud, and i lost all my pictures now. Is there anyway to restore all the pictures. please help me

hi, today i just reset my phone, and i forgot that i do not use icloud, so i lost all mu pictures. Is there anyway to restore the pictures. Please help me ><" thanks a lot

Omg:( kill me then. I store my photos in my laptop. But i reset my aunt's phone, and she doesnt have anything: no apple id, no icloud. Normally when i reset mine, my phone back up everything.
Anyway. Thanks a lot

Can I download music on both my Lumia 920 and my P...

I have got a new Lumia 920 and have a Nokia Music Unlimited subscription on it. It runs just fine and I am loving it. I am sure its one of the best yet under-marketed feature for Lumia phones.
I had a question. Can I use my unlimited subscription to download songs on my PC as well (using Nokia Music Player). I know I can simply transfer but too lazy!
When I try to sign in from the application, it gives me an option to add the PC as a registered PC. I wanted to be sure if doing that won't impact downloads on my Lumia in any way.
Thanks
Solved!
Go to Solution.

Turns out you can!
you can use your subscription on 1 mobile and 1 PC

Please help, LUMIA 920 won't update.

Hello
First let me say that I've had my NL0920 for six months and love it, but I am really frustrated that even 5 months after Amber came out my phone won't update and even fails updating when I try using other methods that have been discussed here. Please help, this is really frustrating because I don't have any of the Amber goodness and at this rate I know I will also miss the Black update. Even though I love my 920 I fully expected it would be updated fairly constantly as that was one of the main things that were easy to see from the press about Nokia.
I have a Nokia Lumia 920 type RM-821, white (RM-821_lta_lta1_546)
product code 059S1L6,
configuration ID 153556,
Label ID 1232.5957.9200.10211.142,
Application Version 3.3.32
Mobile Operator 000-PR
Accesories Agent 2.6.2.1
Feedback to Nokia 2.5.0.17
Firmware Update Notifier 1.0.1.7
Nokia Share 2.1.2.3
Silent Installer 1.4.1.2
SIM Unlock 1.0.0.5
Software Version 1232.5957.1308.0002
The phone is an unlocked Puerto Rican Country variant and is being used in Panama Central America with the Claro Operator. According to the Global Availability page (http://www.nokia.com/global/support/software-update/wp8-software-update/) the Country variant should already have the amber update available.
When I try checking for phone updates through the Settings menu, it tells me that my phone is up to date, which is obviously not true.
Please help. I love this phone but if it won't upgrade then I am going to have to start looking at something else, because I really hoped I would get the new camera improvements, and the same with the black update.
Moderator's note: We removed the attachment and the phone's IMEI in the message. We also removed some parts of the post that mentions the use of an unauthorized software. Posting this information on the forum is not allowed.

Have just got this convincing answer from Nokia supprt (Australia <3 )
Hi Ridha,
Thank you for contacting the Nokia Careline.
We understand that you would like to know information about the software update availability of your Nokia Lumia 920.
Rollout timings and feature availability vary by phone model. We expect the roll out of the update will be completed by the end of September 2014.
We ask you to be patient, as updates for Nokia Lumia range are always released gradually.
To check the availability of the software update for your Nokia Lumia 920, Please click use the link below:
http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-latin-americ...
Please feel free to write back to us if you need further assistance with this case. You may also contact one of our friendly Technical Support Executives at 1-300 366 733 from 9am to 5pm, AET, Monday to Friday, closed on national public holidays. For online assistance, please visit ‘Contact us’ at our website http://www.nokia.com/au-en/support/contact/contactus/
Regards,
Francis L.
Nokia Care Representative

Help ! All music files disappeared at once on 5G 80Giga

Hi,
All my music files on the new iPod 80G disappeared at once from the iPod when I tried to sync a video from the Movies Tab in iTunes 7. No warning message, nothing. iTunes hanged up twice (did a soft Escape to get out of the rainbow wheel of death). When I opened the iPod, POUF, all was gone, and for good, it seems. More than 55 gig of music files went down the drain (no, they were not on iTunes on the computer... Hard disk space is too scarce to spend 50 gigs only on music).
What happened? I tried to recover the files using Disk Utility (no problem found). I tried to get rid of a potentially corrupted iTunesDB (didn't do anything to make the music files reappear on the iPod). The general info notes that the iPod unused space is now more than 73 Giga, whilst it was 75% full before the crash. I can't believe 55Gig of files can be erased in less than 2 minutes. They must be somewhere on the iPod drive but TechTool Pro and Drive Genius didn't find anything (Drive Genius reports a corrupted HFS+: rror : Read error whilst trying to read the Wrapper Master Directory Block
Error : Read error whilst trying to read the HFS+ Volume Header block
Error : Invalid HFS+ signature found in the volume header (0000 - ).
Error : Invalid HFS+ version number in the volume header (0).
Error : Invalid HFS+ allocation block size found in the volume header (0).
Error : Invalid HFS+ total block count found in the volume header (0).
Error : Invalid HFS+ resource fork clump size found in the volume header (0).
Error : Invalid HFS+ data fork clump size found in the volume header (0).
Error : Unable to get the HFS+ volume header.
Beside the disappeared music files. All the other iPod functions work as usual.
Any idea how to get my music back?
Cheers,
Ebara
MacBookPro 15", iPod G5 80G, iMac 20" Mac OS X (10.4.7)

That's correct.
If you want to move them permanently over, follow this article to copy your Itunes folder over:
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
After you have moved, you may go and look under this iTunes folder structure and check if your movies and Music are there:
If you music are stored at a different location, you have to move them to the same location on your new drive as well.

Cant find music store in my lumia 920, plz help~

I cant find the music store in both XBOX Muisc and Windows store

this is what happens in my phone, there is no music store
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All my pictures disappeared? Where did they go?

All of my pictures all of a sudden disappeared? Is there a way to get them back?

See if there's an update for iPhoto.
Click your Apple  then click Software Update from the drop down menu.
If that doesn't help, try rebuilding your iPhoto library > iPhoto 6 and later: Rebuilding the iPhoto library

When a website takes too long to load I push reload/refresh, but when I pushed it, it ruieds the site making all the pictures disappear and have all the words to pushed to the left and I can't do anything on the site, is there some way to undo this?

The times this happened was on facebook: there is no pictures, only words, but the words are all smashed to the left. The other time was on grooveshark. When I refreshed/reloaded everything disappeared and now when I go to that website it shows no music just about 3 words pushed to the left.

Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)

'Music' function disappeared--help!

On the main menu in my ipod, the one where it's supposed to read Music, Photos, Video, Extras etc, the Music option has completely disappeared! It starts off with Photos. The scroll works fine, and I can still play my music through the shuffle function. I've tried reseting it and ran a diagnostic--didn't seem to help.
I don't really want to try and restore it because none of my music is backed up and I'll have to burn all of my CDs again...
Any ideas? Or will I have to suck it up and restore it?

On the iPod, go to SETTINGS > MAIN MENU, and set MUSIC to ON.
Then, go back to the actual Main Menu - it should appear there.
Cheers!
-Bryan

Why did all my pictures disappear? How can I get them back?

Every picture in my library disappeared how can I get them back?

That is very unfortunate and a very poor decision - with no backup you are guaranteed to lose your photos sooner or later - this might be the time - for any possible help you will have to provide details
What version of iPhoto> Of the OS? what has recently changed? what do you think might have caused this? What exactly leads you to believe that your pictures have disappeared?
And I strongly recommend that you purchase a hard drive about 2 to 2 1/2 times the size of our main drive formatted Mac OS extended (journaled) and start running TimeMachine ASAP
LN

My iPod touch turned off on me and then it deleted all my pictures. HELP?!

My iPod (4th gen.) has been freezing a lot lately! Ive had it for about 8 monthes now and so today it was really bugging me, so i decided to turn it off. When i turned it back on, there was a picture of the usb connected to iTunes. I was freaking out cause i thought it might delete my things. I went and connected it and let it do its thing. It updated and then it started restored the apps & music but it didnt restore my pictures. I had about 1,500 pictures and i only got back 200. So my question is, can i get them back!? Because i seriously am freaking out and i never saved them anywhere else! Please and thank you!! You seriously would save my life!

It sounds like the iPod expereienced a problem which esentually erased the iPod. The you updated it and restord from backup. It appears that the backup only had about 200 photos. If the photos are not somewhere else on the computer they are gone.

All music + pictures disappeared - HELP Lumia 920

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