All my money is gone what did Nokia do with my mon...

a few years ago I had for more than 100 euros spent to download music
Then there came a moment i did switch to another phone for a year, and later i did want to download some music from the music store, and moments later i saw that all my credits were gone
But somewhere in that meantime nokia has already Cashed my credit, because everything was from my credit disappeared
have tried to contact Nokia, but so far received no response back, hence this appeal to everyone how to act?

@mariboto
As link above doesn't work for me bear in mind that pre-paid credit only valid for 1 year. Whereas previously received SMS or Email reminder when about to lapse I didn't last year and similarly lost 20€:http://support.ovi.com/osc/en_GB/service/music/faq/FA114723_en_US
Happy to have helped forum with a Support Ratio = 42.5

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