All my preprint email show as spam and won't print

I set up the account to only allow certain email accounts to send to eprint but I am getting messages from them all saying the email looks like spam and won't print it.
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I will need a little more info to help. What email server are you sending the ePrint job from? What file types/ attachments are you sending? Since it is failing on some level; make sure that when sending email to the printer that the Printer is the only recipient listed. If that is not done it will fail the job as spam. Make sure not to Cc anyone on the emails. Also, turn off your signature on the email if it is automatic and try the job again.
I am a former employee of HP...
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