All my purchases made before February disappeared from "purchases". I want to reinstall an app but the store wants to charge me again!

I wanterd to reinstall Civilization V, but the button was with the price, not the word "install". I checked the "purchases" section and discovered thar all my purchases made before february 2012 are missing!
I have the store report showing thar I really bought the apps with the same user ID. What is happening? What to do?

They suggested trying to change the country back to see if it would be possible to download them again.
Yes, this is the proper work-around as a tech solution. Make sure you have your other purchases all downloaded cause you'll lose them from the cloud too whe you revert back.

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I want to reinstall an app, but I don't want to load the app's data from iCloud. What do I do?

I want to reinstall an app [it's a game], but the thing is, I've already backed up the data in iCloud, so all it does is after reinstalling the app, it still has all the data I had when I backed it up in the cloud. But I don't want that data, I just want to reinstall the app like it is my first time installing the app. How do I do it?
-I'm using an iPad 2 and iOS 7

What app is it? Game Data is not stored in iCloud except when restoring from an iCloud backup entirely. If you keep getting you old game data, it's probably from game center. Try logging out of game center in Settings > GameCenter before reinstalling the game.

I need to reinstall my apps but the desktop CC manager says the apps are all still installed

I have been dealing with some problems with my computer following a power failure. I have had the hard drive replaced and the OS reinstalled by a technician. I reinstalled my Adobe apps a few days ago but I am still having some issues. The technician has suggested that I trash all my adobe files and download and re-install. The desktop CC manager still show that all the apps are still installed and won't let me download again. I downloaded the adobe app cleaner and ran that but the CC desktop manager still shows the apps listed as installed. Could you please advise me on the best way to solve this problem? Thank you.

Hi MediaSusan,
Instead of moving the apps to the trash you should properly uninstall them.
To uninstall the application in Mac
Finder ---> Applications ---> Utilities --->Adobe Installers --->Uninstall all the releant Adobe apps.
Launch Creative cloud desktop ---> sign out ( from preferences) --> sign back in
It will start showing you the option to install those apps.
Thanks
Kapil

HT1904 Hallo can you tel me please how i make my id from asia to us? Coz some soptwer i need to update but the store want id from us so please please tel me somting about that

Hallo dear
How are you
My dear can you tel me that how i can update my appel id from asia to us

What country are you in ? You will only be able to use the US store if you are in the US with a valid US billing address on your iTunes account.
If you aren't in the US, then to get it to use the correct store on your iPad / iPhone / iPod Touch try going to the bottom of the Featured tab in the App Store app on it and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section.

Want to reinstall OS Tiger but don't want to lose all my settings, data

Please Help
My computer has been having kernel panics - I was told reinstalling the OS may fix it.
Is there a way to reinstall OS X without having to completely wipe the drive and reinstall everything (applications, pop email accounts in mail, etc.)? I'm also working on a Final Cut Project and don't want that harmed.
Can I refresh the OS without altering or erasing data?

I would make sure to have a complete backup of all your important data. This is always a necessity, but is more of one now since your are experiencing trouble.
And take a look at the following regarding kernel panics:
http://www.thexlab.com/faqs/kernelpanics.html
Regards,
Steve M.

During sync all my purchased music and videos disappeared from computer and iPhone as well can you advice me what to do ?

I made a recovery in my computer and i downloaded the latest iTunes software but during sync all my purchased music and videos disappeared from iPhone and never get to iTunes and there is no back up for music.Can somebody Advice me what to do ?

Emma Norton wrote:
I've tried looking for the devise in My computer but all it says is iCloud.
You should not see anything labeled iCloud in Windows Explorer.

I just backed up my 3gs iphone using itunes. All my photos and contacts have disappeared from my phone. I am unable to locate them on my computer. HELP!!!

I just backed up my 3gs iphone using itunes. All my photos and contacts have disappeared from my phone. I am unable to locate them on my computer. HELP!!!

OK, I understand. Try this ... it's much safer. It will simply restore your backup, but not do anything to your iOS:
While your iPhone is plugged in to iTunes, right click on the iPhone icon on the left side of the iTunes display.
Choose "Restore from backup ..." from the pop-up menu that appears.
Again, what this will do is place that backup back on your iPhone without changing iOS. So you should be very confident in the backup contents before doing this.

Someone else bought an app on the store. I had already purchased the app before on my other computer, so I deleted the app on my new computer that the other person purchased. I now want to download the app again on MY account but...........

Someone else bought an app on the store on my new computer. I had already purchased the app before on my old computer, so I deleted the app on my new computer that the other person purchased. I now want to download the app again through MY account. When I click INSTALL it asks for ID, but it shows up automatically with the other person's ID, so I delete that and enter mine instead. I then click SIGN IN, but then it says "Unknown error", then I click OK, then it says "We could not complete your request. There was an error in the App Store. Please try again later. (4)". How do I get rid of all info of other people's IDs so I can get the app through my account again?
The app that I'm trying to download actually might have been a pirated app. But I deleted it, so why is it not letting me get it through my account?
Please help!
Thanks

you may delete this discussion. I fixed the issue

I buy songs from itune store, but then it disappears from my ipod (gn. 4). am i the only one?

i buy songs from itune store, but then it disappears from my ipod (gn. 4). am i the only one?

You can transfer iTunes purchases from your iPod to a computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
If the purchased music is not on your computer or iPod and you are in the USA and have iTunes 10.3 you may be able redownload them via the iCloud Beta by:
http://support.apple.com/kb/HT2519
If not in the USA you can contact the iTunes people and they MAY allow a redownload.

I am trying to read my iMessages from my iPhone 4S on my iPad 2, but the messages do not show up on my iPad 2. I made sure that the receiving email address is the same on both devices and both are signed into my single Apple account.

I am trying to read my iMessages from my iPhone 4S on my iPad 2, but the messages do not show up on my iPad 2. I made sure that the receiving email address is the same on both devices and both are signed into my single Apple account.

Is it possible that the person who sent the message to your phone sent it to your phone # instead? Try sending a message to your phone via the email address and see if it shows up on the iPad.

I have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

i have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here? cheers~~~

http://www.apple.com/support/itunes/contact/

How do i get backed up purchases from an old iphone to a new one, but the only problem is an ipod is backed up into the new phone and i cant get my iphone data on to the new phone because its under i pod

how do i get backed up purchases from an old iphone to a new one, but the only problem is an ipod is backed up into the new phone and i cant get my iphone data on to the new phone because its under i pod?

Thanks very much!
Although I had to add everything again to the playlist, at least I can just copy it over in future!

I have 15000 photos in my 1Phooto library in 58 events. I have also made 27 slide shows from some of these events. When opening iPhoto, the photoscome up slmost instantly but the side bar seems to take forever to come up. Is there s limit to the amount o

I have 15000 photos in my 1Phooto library in 58 events. I have also made 27 slide shows from some of these events. When opening iPhoto, the photoscome up slmost instantly but the side bar seems to take forever to come up. Is there s limit to the amount of photos yu can have or to the amount if items in the side bar?

Try this basic troubleshooting technique: make a temporary, backup copy (if you don't already have a backup copy) of the library and try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home()/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home()/Library/Caches/com.apple.iPhoto folder.
Click to view full size
3 - reboot
4 - launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
OT

HT4061 I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad2 3rd generation. the music plays but won't show the video other than a freeze frame of the video I am playing

I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad 3. The music plays but not the video, only shows a picture from the video. How can I make play the actual video

Then look in the videos app. That is where music videos will play.

My wi fi icon has disappeared from my toolbar and I can't connect to the internet

My wi fi icon has disappeared from my toolbar and I can't connect to the internet. How can I fix it?

In System Preferences > on the left panel, click the + sign (bottom right) to add a new Wi-Fi service then set it up.

All my purchases made before February disappeared from "purchases". I want to reinstall an app but the store wants to charge me again!

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