All of a sudden, Gamer's Unlocked membership is gone

I went in to trade in a game and the system wouldn't give me my Gamer's Unlocked discount.  The cashier tried with her account to see if it was the system and it also didn't work.  Are some accounts affected?  Can't even order a game with discount.
My membership is supposed to expire Feb 17/2017.  Had this account since the whole Gamer's Unlocked thing started and I have always followed every rule.  I usually buy my games, beat them, then trade them in.  Never did any hanky-panky like you read about in other forums.
Help would be appreciated.

Hello Se7en082,
I apologize for the issues you've experienced with your Gamers Club Unlocked membership.  I'll be happy to see what's going on with your account, but I'll need more information.  I'm sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.  
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Thank you for being a My Best Buy member.  I am sorry for any concern you've had with your Gamers Club Unlocked membership.  While these were sent out via an automated system, and not any individuals at your store, I can understand your disappointment at not receiving it.
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