All of a sudden, I can't load Microsoft Word,

The error message says that i need to check if Word works with this version of Mac OS X ... but Excel and PP ok and Word was fine yesterday?! I just noticed that the W icon on my bar was missing ... haven't had any problems with this before......Any ideas please?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
How is your location reported?
*http://whatismyipaddress.com/

Similar Messages

All of a sudden I can't load Scrabble because it states the version is for US and Canada only...I'm in the US - it states refresh my browser...HELP! My most favorite game!

It's been working fine...don't know what other details you are looking for

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
How is your location reported?
*http://whatismyipaddress.com/

I have a MacBook Pro and all of the sudden I can't open MS Word. I can open all other Office applications. What's up? I have reinstalled, reset PRAM, done a Safe Boot, and Repaired Permissions. Nothing works. Help...

I have ms office 2011 for mac. I cannot open the "word" program. Everything else powerpoint and excel works just fine. The problem is with word only. The icon just bounces until I force quit. I tried to reinstall, repaired permissions, etc. please help.

Try posting on the MS Office for Mac user forums - here's a direct link to the Word forum - http://answers.microsoft.com/en-us/mac/forum/macword.
It might be that you just need to update. Do you have the Office updater set to check for updates every week or so? Note that the updater actually only works when you restart or cold boot.
Try the forum - they've always been very helpful for me...
Clinton

I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?

I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?

I have a 1st gen iPhone that I just updated the software to 2.0.2
Now whenever I press the mail icon it goes to the mail app for about 4 seconds, does nothing, no loading of folders, old messages, nothing.
Then it reverts back to the home screen. Tried restarting, haven't tried restoring, thought I'd look here first.
Anyone???

My mac mini is running very slow all of a sudden, how can i restore it's speed?

my mac mini is running very slow all of a sudden, how can i restore it's speed?

This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
clear; shopt -s extglob; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='User %s%%\t\tSystem %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; grep -q 'No th' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; o=`ls /L*/L*/Dia*/*.panic | wc -l`; Ps "Panics"; o=`ls /L*/L*/Dia*/*.c* | tail`; Pm "System crash logs"; o=`ls L*/L*/Dia* | tail`; Pm "User crash logs"; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; [[ o -lt 5120 ]] && Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 90 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Pm "Total CPU usage" && s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process $s of user ${s[1]}"; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process $s of user ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; for d in {/,}L*/{La,Priv,Sta}*; do o=`ls -A "$d" | egrep -v '^(\.DS_Store$|com\.apple\.)'`; Pm "$d"; done; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep :`; Pm "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(egrep -v '(local|broadcast)host' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in {0..1}; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.
If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.
The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There is no indication of progress until it's done. Wait for the line "[Process completed]" to appear in the Terminal window. If you don't see that line within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

HT4314 Why won't Jurasic Park log on? I have played for months with no problem now all of a sudden I can't even play

I have played this game a couple of months and all of a sudden I can't play. It starts to load, then goes back to devices home page.

This forum is for Apple troubleshooting. For this problem your best bet is to contact the app developer.

All of a sudden I can no longer toggle or clip angles in multiclip sequence

Hi,
I've got a project with a number of sequences, videos, angles, etc and all of a sudden I can no longer toggle between angles in the sequence timeline. It was working last night and then stopped and it's still unresponsive. Every time I click to switch an angle or cut to an angle I get the alert beep.
I am not out of disk space and haven't changed any settings as far as I am aware of.
Thanks

Not sure what the deal is...have you added any new software or upgraded/updated anything since this started?
Have you tried opening an autosave version, to see if it works there?
Trashed prefs, run disk utility?
I'm not sure I've ever heard an 'alert beep', so would wonder if the drive is failing.
Can you be a little more explicit about exactly how it 'stopped working'...were you right in the middle of working on it, or had you stepped away for a bit?
Have you tried shutting down, then rebooting after 15-20 minutes?

IPhone 5S: does anybody has this problem. During a successful voice call all of a sudden people can't hear me while I can hear them

iPhone 5S: does anybody has this problem. During a successful voice call all of a sudden people can't hear me while I can hear them. Signal is strong and call quality (me hearing the other) is still very good but it looks as if I’m going on mute while I’m not muting my iPhone. When dropping the call and re-dialing it works fine again. It’s a brand new iPhone 5S but it now happened already 4 or 5 times in 2 days.
It feels like a hardware/iOS problem and not a network issue. It happend with iOS7.03 but I just see 7.0.4 is available so will install that one now.
Thanks in advance for feedback
Best regards,
Marco

Hello Jeff,
Thank you for providing so much detail about the issue you are experiencing with the audio on your iPhone. I would be concerned too if the audio on my iPhone was not working unless using speaker phone. I found an article with some steps to take when you are experiencing issues like this:
iPhone: Can't hear through the receiver or speaker
http://support.apple.com/kb/TS1630
Thank you for using Apple Support Communities.
Best,
Sheila M.

All of a sudden I can no longer open tabs by clicking "+" or right clicking on the tool bar. To open a new page, I have to open a whole newFirefox window. How can I fix this?

All of a sudden I can no longer open tabs by clicking "+" or right clicking on the tool bar. To open a new page, I have to open a whole new Firefox window. How can I fix this?
Also, Firefox crashes frequently. Is there a fix for this also?

Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox 3.6 that prevents new tabs from being opened.
There are a couple of places to check for the Ask toolbar:
* Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4
* Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons
For the second issue, the [[Firefox crashes]] support article may help.

All of a sudden I can't print my calendar in 'month' view. It only does day or list. Any thoughts.

All of a sudden I can't print my calendar in 'month' view. It only does day or list. Any thoughts?

Thank you so much... I put this in another thread too, but, through help I learned that it is the errors that's causing this. The problem is that I don't know enough to fix it. It happens in a nested table, (don't know CSS well enough either to use it instead) and I can't figure it out... its a full page table, 50% on each side, and a center cell that should contain a same-size nested table... as in, I want to put all the content in the center.
The error: "table" is not allowed within: "tr"
<body>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
    <td width="50%" valign="bottom"></td>
    <td width="980" align="center" valign="bottom"/><table width="980" border="0" cellspacing="0" cellpadding="0">
      <tr>
        <td width="980"> </td>
      </tr>
      <tr>
        <td width="980" align="right" valign="bottom"> </td>
      </tr>
    </table>
    </td>
   <tr> <td width="50%" valign="bottom"></td>
</tr>
</table>
</body>
</html>

All of a sudden I can no longer connect to iTunes store. There is no error message - it just hangs.

After 3 years of happily using iTunes store all of a sudden I can no longer connect. There is no error message, the attempted connection just hangs. Why?

I ran the iTunes diagnostic and got a positive result - I am, apparently, in contact with the Store. But I still cannot connect. I have carried out all ther suggested operations ... and still cannot connect! The diagnostics gave me the following report:
MicrosoftWindows Vista Home Premium Edition Service Pack 2 (Build 6002)
DellInc. Inspiron 530s
iTunes10.4.1.10
QuickTime7.7
FairPlay1.12.20
AppleApplication Support 2.0.1
iPodUpdater Library 10.0d2
CDDriver 2.2.0.1
CDDriver DLL 2.1.3.0
AppleMobile Device 3.4.1.2
AppleMobile Device Driver 1.57.0.0
Bonjour3.0.0.2 (333.2)
GracenoteSDK 1.9.1.485
GracenoteMusicID 1.9.1.102
GracenoteSubmit 1.9.1.133
GracenoteDSP 1.9.1.43
iTunesSerial Number 00C9ABD80C0C17E8
Currentuser is an administrator.
Thecurrent local date and time is 2011-09-16 09:59:06.
iTunesis not running in safe mode.
WebKitaccelerated compositing is enabled.
HDCPis not supported.
CoreMedia is supported.
VideoDisplay Information
AdvancedMicro Devices, Inc., ATI Radeon HD 2400 Pro
****External Plug-ins Information ****
Plug-inName:     ilikesidebarplugin.dll
Plug-inLoaded:     Yes
Plug-inVersion:     Unknown
Plug-inFile Version:     0.1.2.17
Plug-inPath:     C:\Program Files\iTunes\Plug-ins\ilikesidebarplugin.dll
GeniusID: 89d0032fba99eb83151c418c649bb3e6
iPodService10.4.1.10 is currently running.
iTunesHelper10.4.1.10 is currently running.
AppleMobile Device service 3.3.0.0 is currently running.
****Network Connectivity Tests ****
NetworkAdapter Information
AdapterName:     {185DA300-4391-4FBB-9BC2-AC4894001787}
Description:     Intel(R)82562V-2 10/100 Network Connection
IPAddress:     0.0.0.0
SubnetMask:     0.0.0.0
DefaultGateway:     0.0.0.0
DHCPEnabled:     Yes
DHCPServer:
LeaseObtained:     Thu Jan 01 01:00:00 1970
LeaseExpires:     Thu Jan 01 01:00:00 1970
DNSServers:
AdapterName:     {63090950-4731-4D95-89CB-57F1B6ABBACC}
Description:     Broadcom802.11g Netværkskort
IPAddress:     192.168.1.106
SubnetMask:     255.255.255.0
DefaultGateway:     192.168.1.1
DHCPEnabled:     Yes
DHCPServer:     192.168.1.1
LeaseObtained:     Fri Sep 16 01:34:21 2011
LeaseExpires:     Sat Sep 17 01:34:21 2011
DNSServers:     193.162.153.164
194.239.134.83
ActiveConnection:     LAN-forbindelse
Connected:     Yes
Online:          Yes
UsingModem:     No
UsingLAN:     Yes
UsingProxy:     No
SSL3.0 Support:     Enabled
TLS1.0 Support:     Enabled
FirewallInformation
Connectionattempt to Apple web site was successful.
Connectionattempt to browsing iTunes Store was successful.
Connectionattempt to purchasing from iTunes Store was successful.
Connectionattempt to iPhone activation server was successful.
Connectionattempt to firmware update server was successful.
Connectionattempt to Gracenote server was successful.
Lastsuccessful iTunes Store access was 2011-09-16 09:51:39.

All of a sudden I can no longer open a new tab using either the icon on the tab bar, the keyboard short cut or the File menu option. I can open a new tab ONLY by clicking on a bookmark or link.

All of a sudden I can no longer open a new tab using either the icon on the tab bar, the keyboard short cut or the File menu option. I can open a new tab ONLY by clicking on a bookmark or link

This issue can be caused by the Ask<i></i>.com toolbar (Tools > Add-ons > Extensions)
Your system details show that toolbar in the user agent as AskTbAD2/3.12.2.16749
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

All of a sudden I can not receive text messages on my MOTOX. Does anyone know how to solve this problem. I can send them, but can't receive them.

My MOTO X was working fine, then all of a sudden, I can not receive text messages. I have checked the settings and they look correct to me, and I have done everything the web site recommends, except wiping the phone and starting over, to try and fix it. Has anyone else had this issue, and how did you resolve it?
Thanks so much.

That's strange that your Moto X wont receive any text. Thank you for trouble shooting the issue. Let's see what's going on! Does your device have any physical or liquid damage? Does anyone else have an issue with calling or texting? What zip code are you in?
VanetrisC_VZW
Follow us on Twitter @VZWSupport

I have a mac OSX desktop version 10.6.8 and all of a sudden I can't get a full screen view in Safari when I ask for help the response is use the arrows on the top right of the screen ... I don't have them ... can anyone help?

I have a mac OSX desktop version 10.6.8 and all of a sudden I can't get a full screen view in Safari when I ask for help the response is use the arrows on the top right of the screen ... I don't have them ... can anyone help?

Hi Mary,
I don't remember those arrows in 10.6, only 10.7 & up!?
I have 10.6.8, as you do. To make your Safari full screen, make sure you have the left hand side of your safari page moved all the way to the left. Then move your cursor to the BOTTOM RIGHT CORNER of the safari page, and simply drag your page towards the lower right hand corner of the screen. NOTE: you will see a series of lines on the bottom right corner of the page, indicating where to place you cursor arrow.
By wuzradioman here...
https://discussions.apple.com/thread/4218928?start=0&tstart=0

Have had my iPad 2 for 3 months. All of a sudden I can't get on line either with WiFi, which is working with my computer, or via the 3G celluar. What's wrong? How do I fix it?

I have had my iPad2 for 3 months. All of a sudden I can't get on line with either my WiFi, which works with my Mac, or 3G celluar. A locked icon appears in the upper right corner of my screen near the battery indicator? Apple support tells me to go "Settings" and click "Reset Network." Cannot find a "Reset Network" button. What can I do to get on line?

Thank you, Sir. You are a genius. I'm now on line and appreciate your help very much. The "reset" button was at the bottom, out of my sight, until I scrolled down as you suggested.

All of a sudden, I can't load Microsoft Word,

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