All of a sudden, Media Card Support / Mass Storage Mode Support isn't working on Win 7 Pro SP1 64-bit OS

I routinely connect my BB Tour 9630 to my PC to pull photos off of it ... all of a sudden, it is no longer seen by Windows.
In Event Viewer this is seen as 14 instances of: Event ID: 10110, DriverFrameworks-UserMode
+
System
Provider
[ Name]
Microsoft-Windows-DriverFrameworks-UserMode
[ Guid]
{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}
EventID
10110
Version
1
Level
1
Task
64
Opcode
0
Keywords
0x2000000000000000
TimeCreated
[ SystemTime]
2014-12-15T16:32:49.438150100Z
EventRecordID
66704
Correlation
Execution
[ ProcessID]
1576
[ ThreadID]
3764
Channel
System
Computer
I7_35GHz_W7P64b
Security
[ UserID]
S-1-5-18
UserData
UMDFHostProblem
[ lifetime]
{03539CE9-29D1-48AE-9E98-0A3F92CA3E61}
Problem
[ code]
3
[ detectedBy]
2
ExitCode
3
Operation
[ code]
259
Message
72448
Status
4294967295
and, 14 instances of Event ID: 10111, DriverFrameworks-UserMode
+
System
Provider
[ Name]
Microsoft-Windows-DriverFrameworks-UserMode
[ Guid]
{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}
EventID
10111
Version
1
Level
1
Task
64
Opcode
0
Keywords
0x2000000000000000
TimeCreated
[ SystemTime]
2014-12-15T16:32:49.452150900Z
EventRecordID
66705
Correlation
Execution
[ ProcessID]
1576
[ ThreadID]
3764
Channel
System
Computer
I7_35GHz_W7P64b
Security
[ UserID]
S-1-5-18
UserData
UmdfDeviceOffline
[ lifetime]
{03539CE9-29D1-48AE-9E98-0A3F92CA3E61}
DeviceInfo
FriendlyName
BlackBerry 9630
Location
0000.0014.0000.014.000.000.000.000.000
InstanceId
USB\VID_0FCA&PID_8007&MI_01\6&CEEA896&1&0001
RestartCount
5
and started at 12:05:02 on 14-Dec-14.
I have created a Debug Level Support Log and can make the four files created today available as a ZIP ... with a little guidance from a knowledgeable source as to how sensitive the info contained therein may or may not be in terms of just posting it here publicly.
FYI - I tried uninstalling everything BB-related in DevMgmt.msc and restarting the computer, however, under:
'Universal Serial Bus controllers' there is an instance of a
'USB Mass Storage Device' - Properties: 'This device cannot start. (Code 10)'
that will not resolve by any conventional 'Update Driver' means.
Something weird is BB Desktop Software 7.1.0.41 reports no Installed BB Device Software(?)
I didn't change anything locally ... I'm just wondering if TELUS Mobility pushed some kind of an update on me that has screwed things up.
Thanks for any help offered ... FFF

Thank you curve8530curve8330 for stepping up and helping me out ...
I think I'll try re-installing the BB Desktop Software 7.1.0.41 ... the ' ... no BB Device Software installed ... ' GUI message has me concerned that there has been a Registry disconnect somehow involving the USB driver software registered with BB D. S. 7 ... this would indeed be a Windows 7 problem ... I'll update the thread and give you credit for pointing me in this direction ... if it works.
However, to be clear, I am connecting my 9630 using a USB interface cable connected to a USB 2.0 port on the Win 7 system ... I am not removing the 8GB MicroSDHC card from the phone and then utilizing a MicroSD to SD adapter or SD port ... whatsoever.
And , as for connecting via another computer, now that I have thought about this some more, that may have been what precipitated the problem in the first place ... I had experimentally tried re-connecting the 9630 to an XP Pro SP3 32-bit notebook loaded with BB D. M. 5.0.1.28 ... (after never having done so again since the Win 7 Pro SP1 64-bit / BB D. S. 7.1.0.41 system came into use). I don't see, off-hand, how that could have caused this issue, however, the coincidence is too large to ignore.
FFF

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1. If any post helps you please click the below the post(s) that helped you.
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Solved!
Go to Solution.

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I just upgraded? to the Samsung Galaxy S III today and have been very happy for the most part. However...
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Hi there.
I have a Curve 8900 with a broken screen. I have connected it to Blackberry Desktop Software to get anything I can backed up. It appears to backup all application & organiser things, but wont let me sync music, pictures, or videos. Troubleshooter suggests that it's because I haven't enabled Mass Storage, but obviously I cant see the screen to see if prompts me to enable it. I have tried connecting my phone and randomly scrolling to see if I can click "yes" to enable it by chance, but it is just as likely that I have clicked "do not ask me again" and then clicked "no" as well.
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Also, my menu was exactly the same as when I originally got it, with no added icons. I seem to remember 'settings' being on the last row but not at the very end. Thanks.
UPDATE- ok i've worked out how to get into settings, but can someone tell me how to get to Enable Mass Storage mode from there? Like either how many rows to scroll down etc, or if pressing a letter takes me to the correct option, and then where from there?

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Press the Camera button as the phone restarts.
Press the Volume-Down button and the Camera button simultaneously as the phone restarts.
https://dev.windowsphone.com/en-us/OEM/docs/Debugging/Mass_storage_mode_and_boot_configuration_data

Might try them here.
http://discussions.nokia.com/t5/Lumia/bd-p/Nokia_with_Windows_Phone
or for general windows phone issues ..... here
http://answers.microsoft.com/en-us/winphone
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

All of a sudden, Media Card Support / Mass Storage Mode Support isn't working on Win 7 Pro SP1 64-bit OS

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