All of a sudden only 4x and 8 x write speeds are available when building DVD

I have been using Encore successfully for several months to burn my indie film onto DVD for grant proposals . I found if I used a 1x write speed my DVDs played on most DVD players and computers.
As of yesterday all of a sudden and for no reason (I made no chances to my computer that day) the only write speeds available to choose from when building a DVD were 4x and 8X and when I burn a DVD at these speeds it does not play well enough to watch.
I rebooted my computer and even tried restored my computer to the states it was in a few days ago but nothing worked...in terms of getting back the broader choice of write speeds.
I called adobe Technical support and they said that I would need to pay for support to fix the problem...does any one know how I can fix this without having to pay adobe lots of money for tech support
Kathleen

a) The drive's lifecycle counter has kicked in. If so, it would prevent non-optimal software-controlled modes and only allow burning at its native speeds to extend life expectancy.
b) Some other tool that accessed the disc drive and reset its config data.
c) Windows itself has for some reason initiated a new hardware detection and reset driver config.
In any case, it would seem that you will have to re-initialize manually. Remove the drive from your device manager and have Windows scan for new hardware. Do so with admin privileges. Windows should automatically re-install the required drivers, but with default settings. Also check this: http://support.microsoft.com/kb/314060. even though Encore doesn't give any error, the case listed under 1) may apply - if the driver is not installed correctly, it would report incorrect burn speeds.
Mylenium

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    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.

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