- all of a sudden today when we turn on the tv, apple tv is not coming up- just the itunes logo and a picture of a usb cable. What is wrong?
- all of a sudden today when we turn on the tv, apple tv is not coming up- just the itunes logo and a picture of a usb cable. What is wrong?
Welcome to the Apple Community.
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.
Similar Messages
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While downloading an ITunes upgrade, my IPad froze. All I see is the ITunes logo and pic of a USB cable on my screen. Tried to hold down the wake button while connecting the USB cable to override it but no results. Still frozen with ITunes logo. Any thoughts or suggestions?
Force your iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
I have tried to restore my old iPhone 3, but when i tried the itunes logo and a pic of a USB cable have come up on my phone and now i cant do anything with my phone.Any ideas how i can fix this? I can make/receive call. iPhone 3GS(Ireally don't remember if it's a 3G or 3GS), iOS 3.1.2. Thanks for your help
please help me!!!
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I tried to update my ipod touch. When I did I got an itunes icon and a picture of a usb plug. I cannot do the update due to not having enough memory or backing up my ipod. Do you know how I can get this off my screen, so I can back up my ipod?
As fas as I know once that screen comes up you must connect it to your computer and restore with iTunes
Allan -
When I run some appli like iPhoto or either, "not enough space" appears, although my mac book pro has 168 Go available. What's wrong? Thanks
Please select Apple menu > About This Mac > More Info… > Storage. Post a screenshot of the window, or transcribe what it shows.
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My iphone went blank and when I plugged it into outlet the screen shows the itunes logo and a picture of what looks like the charger. I tried to reset it and it does not respond. Can anyone help?
That screen means it has gone into recovery mode. You need to connect to a computer running iTunes by following the instructions in http://support.apple.com/kb/HT1808 for the procedure of recovery mode connection.
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I have just tried to update my iphone 4 to iso 6, it got almost all the way through then froze. the only screen i get now is with the itunes icon and picture of a usb cable end. I can turn it on and off but not reboot or do anything else. Further more the computor now does not recognise the phone being connected/disconnected. Help please!
Follow the troubleshooting steps shown in item #5 at the bottom of this article: http://support.apple.com/kb/TS1538, under "If the device is not recognized while in recovery mode".
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Hello all, I got my ipod two weeks ago and it was ok.However, whilst charging it yesterday, I was buying something from Amazon and all of a sudden a message came up on the computer screen that i tunes had been encountered a problem.Since then all I get on the ipod is a picture of the i tunes logo, and a picture of the cable, with an arrow pointing to the i tunes logo, as if ive got to plug it in.Also since this happened, ive downloaded songs, but am unable to load these on to my ipod as the line on my page which allowed me to do this has disappeared.HELP!!!!
The unit is in factory reset condition. Connect to a computer that is running ITunes.
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What do I do when I have done the update for IOS 6 on my iPad and it gives my a blue iTunes logo and picture of a power cord?
http://support.apple.com/kb/HT1808
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After downloading the new update for my iphone 4 the screen only show an itune logo, as
well as a plug in picture, thats it. No icons are visible, phone does not come on except to show
the two icons. When I power up it does nothing except shows those 2. When power off I dont even
get the slide off screen it just goes black. WTH?Hello bigboza,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
Have a nice day,
Mario -
I had to make a new ID because the old one I have had for years now was not working. So I made a new one under the same e-mail and it said it was not in use. When I go to review it I go through all the steps until I get to the payment and then there is not a none selection for payment.
Thats how mine is acting right now. I went to an apple store today and they couldnt help me with it. did u end up getting it to work??
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recently when i buy my music on iPhone's iTunes store artist name is not correct its changes but not on mac, it changes just on iPhone and its so annoying. Does anyone know how to fix it
Is this an iPad issue? Not sure where you are "clicking" or how you are accessing. A little more info would help.
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When I turn on my iTouch, I only get a black screen with an iTunes logo and a picture of a USB plug. The device freezes at this point. When I connect to iTunes, the only option is to Restore.......before I do that is there anything else I can try???? Help?
You will need to restore.
If you are unable:
iOS: Unable to update or restore -
Light is flashing continueously on the front of the apple tv. No picture and no sound. Does anyone know what is wrong? Everything is plug in correctly. When I disconnect everything and re plug it in the apple icon comes up, but then blank screen with no sound and no picture. Does anyone know what is wrong?
l have an apple tv 2 generation please help meWelcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device) -
disconnected mid-stream. Now when I turn on the ipad or connect it to the PC, I get the iTunes logo and a picture of the connecting cable (which is plugged in). What do I do?
iOS: Device not recognized in iTunes for Windows
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