All of my Creative Cloud Apps Are opening as trial versions

All of my creative cloud apps are opening as trial versions. What do I do?

Hi Waynem25,
Welcome to Adobe Forums.
When you launch and Adobe Application it will give you an option
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Why don't I see Lightroom in my Creative Cloud apps area?

I don't see Lightroom available for download in my Creative Cloud apps area... and from the web side when I click download it tries to open my Creative Cloud utility and then does nothing. What should I do?

Try signing out of the Cloud app then signing back in again.

How do i make sure that my creative cloud apps are RTL (hebrew) compatible?

how do i make sure that my creative cloud apps are RTL (hebrew) compatible?

In your Creative Cloud Desktop app choose Preferences, then under Apps,
choose this App Language:
Then each app you want will have an Install button next to it.
After installing, go into Preferences for each app. Under Interface, choose English (Hebrew) for the UI language,and under Type, select Middle Eastern. Restart, and be sure your OS is set up for Hebrew.

I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I've written on this forum about my problem with this, too. Today, being the first of the month (I suppose) evreything comes up saying it is the trial version again. I hit continue trial, but today Acrobat comes back everytime it gets launched asking the same frustrating question. The only advice I was given was to uninstall and reinstall. I've done that more times than I can count since I signed up for Creative Cloud months ago. I also own TS4, and I've wondered if there is some interaction problem there - especially with Acrobat, as it TS4 also comes with that "module" as well as Bridge, Application Manager, etc.
I *really* wish they would get the bugs out of this whole Creative Cloud licensing thing...
-Laurie

Mac Creative Cloud app "leak" problem on lastest version

The latest download of the Mac Creative Cloud app has a bug. After receiving the latest CC (today) my system console continues to inform me of a "leak error" at the rate of abot four per minute. For example: "10/6/14 5:18:09.479 PM com.adobe.AdobeCreativeCloud: objc[190]: Object 0x699153a0 of class __NSCFData autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug"
Any ideas on a fix?
Thanks,
Jim

Duplicate Thread:
Refer: Creative Cloud for Mac (latest version) has a "leak" error
Thanks,
Atul Saini

My Creative Cloud applications are listing as trial is expired even though I am an active member

I have bought the adobe creative cloud for a year that pay$20 a month. Now I can not use it anymore because it said the trial has expired. So how can i solve the problem?

Hi titi23,
Please click on on the license this software tab and sign in with your Adobe ID associated with creative cloud subscription when it prompts trial expired window. your CC apps will get activated.
Try this and let us know if it works.
Regards,
Ashish

Creative cloud app not opening

Today I am trying to install creative cloud on my computer. I have the latest versions and the computer is updated,
Only recently I have added the Airport extreme to the router network.
Think it has something to do with it but not sure.
Does anybody know?
Thanks a lot!

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Recently purchased Adobe CC, all apps are opening in Trial mode asking for a serial. What did I miss? I dont seem to have a serial code.

I recently purchased Adobe CC. Since then, all applications open in Trial mode asking me to basically enter a serial or 'join' when I join, it says I'm already a member. How can I fix this?

Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium

.pdf files don't open after having download the creative cloud because of a previous trial version

Dear,
I used a trial version of acrobat pro for a month. After the trial I downloaded the creative cloud to enjoy all the programs.
The creative cloud is well installed on my computer but now every time I try to open a .pdf document it refers to the trial saying that it is over and that I should subscribe, but I did!
I am kind of desperate, I can't open .pdf files.
Can anyhow help?
Thank you!
Lionel

I am not one to recommend reinstall, but that might be required. One of the problems with CC is that it leaves some info in the system that makes it think it is installed, even after you uninstall it. There is a fix for that, but I don't remember it (right now I am not remembering much with pneumonia). If you decide to uninstall, you should go through the uninstall process (there may be a special uninstall for CC that I have not seen). Then run Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs. Remove any leftover part of the Acrobat folder, reboot, and reinstall. It may reinstall or you might run into that other fix that is needed. In that case you will have to search the forum.

Have Creative Cloud - Cannot get off the trial versions of InDesign and Photoshop

Windows 8
64-bit operating system, x64-bit based processor
Downloaded and installed trial version of InDesign CS6 (three days left on trial)
Purchased Creative Cloud two days ago
Downloaded and installed Photoshop CS6 (loads as a trial version)
When clicking on Registration number, get error message “not connected to Internet”
Live chat instructed to uninstall both InDesign and Photoshop and download again.
Cancelled Cloud
Next day phone rep spent ½ hour trying to get it to work. Said it would all work and helped me re-purchase Cloud – received email confirmation.
Phone rep passed me on to someone who was supposed to give me a registration number. Spent another ½ hour doing the exact same thing. Was told there are no registration numbers in Cloud. Wanted to pass me off to another support department – I declined.
Received email today:
“Your Creative Cloud membership will be transitioned to a Free membership at the end of the next billing period. This means you will lose access to many of the apps and services included with a Paid Creative Cloud membership.
In addition, since Free membership offers only 2GB of storage, you may need to remove files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files on Creative Cloud for more than 90 days, you may lose access to some or all of your files. If you decide you want to return to a Paid membership, update your payment information and desired plan on the account management page.
If you need help or have any questions, contact Customer Support.
Thanks and enjoy,
The Adobe Creative Cloud Team”
Help!!!!!!!!!!! I can’t take this any longer. I need to get both InDesign and Photoshop off of the trial versions. Adobe Applications Manager doesn’t recognize the Internet connection even though I’m on the Internet. What is going on?

It's working now! Someone, somewhere, read my post. Whoever you are - THANK YOU!!!!!!!!!!!

After installing LR CC my apps are now the trial versions, including PS 2014 even though I have the Photographers subscription. Thoughts anyone?

I had to sign out and then in again on the CC App to get LR CC to run but then everything has gone to trial version. I've signed in and out, deactivated and reinstalled the apps but nothing's worked. I even checked my account and it has the CC free membership listed against my account even though I'm a paid subscriber to the photographers CC plan. Not exactly the upgrade I was looking for! Any ideas?
I'm running 64 bit windows 8.1

I decided to uninstall Adobe Desktop Manager and reinstall, and seems to have remedied all of the CC apps issue...
However still getting randomly logged out of my account and my password is not being accepted...
Only way I got access again was to open three instances of the log in page and try again - third window opened, other two declared my password was wrong >_<
This new online / cloud system is terrible. Might just reinstall CS5 anyway and be done with this crap. Meh!

How did my Creative Cloud subscription suddenly become a trial version?

I have had a Creative cloud subscription goig on one year. Now, when I open PS6 I am getting a message that I am in a trial version, inviting me to subscribe. Not only that, I get to subscribe for $20.00 a month more than my current subscription rate of $29.99. Please advise how I suddenly found myself in a trial version and why my rate is being increased

This is probably related to the issues here:
http://forums.adobe.com/thread/1250287?tstart=0
You'll probably need to log in to the CC app again - and again - and again!

I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD THE TRIAL VERSION OF ILLUSTRATOR. HOW DO I DO THIS?

I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD TRIAL VERSION OF ILLUSTRATOR, EVERYTIME I TRY IT JUST DOWNLOADS ANOTHER CREATIVE CLOUD. HOW DO I DO THIS?

Carole,
I believe it should be included in the download, but you may ask further in the CC forum area:
http://forums.adobe.com/community/creative_cloud

CS6 versions opening as trial version with paid subscription...what???

I've had a paid sucscription since October and just today all my CS6 apps are opening as "trial versions" some with my previous workspace settings, and others without previous settings. What's going on? Was there an update via Creative Cloud that malfunctioned? I'm not using a 30-day trial copy of the application - I want the apps I'm paying for monthly back the way they were yesterday!
Is anyone else experienceing a glitch in their service or applications? Why is this happening? All my profile and payment info is up to date - so what gives??
Alexandra

Chat Now button near the bottom for Activation and Deactivation
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues

Hello, I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page. No graphics, no data, just white.
When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system. Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!
Obviously I don't want to run at only 256 colors, and neither should you! Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu. Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items. Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK. You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit. YAY!
If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors. Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required. If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform. The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe.
It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor". Seriously, how is FireGL not "Supported"?
I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems. At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once. Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
Good Luck!

Minor correction... I called my GPU the FireGL, which is the old market name.. The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

All of my Creative Cloud Apps Are opening as trial versions

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