All of My Music and Videos Become Invisible!!!

Question

hi there.
i have 2G 16gb itocuh. i gave my itouch to my friend after i take it back it was not truly working. i cant leave the music menü. i try to close and sleep it nothing happend and i try take screenshot after that all screen become white i left it until charge is finish. after that i charge it. its open and when i look my videos and music there is nothing in there and they all using 10gb space in my itouch. i cant delete them. its look "other" in summry of itunes. 10gb Others
is there nay way to fix it or format itouch????

Answer 1

Hello.
Couple questions that will help us better assist and assistance below
When iPod Touch is connected to the latest version of iTunes
http://www.apple.com/itunes/download/
Click on the iPod Touch name under devices. This should give you a summary screen. On the Summary screen scroll down. Do you have manually manage check marked? if so proceed below.
If Manually Manage is checked. Look on the left hand side of iTunes, On the left hand side you will see the word devices. Underneath the iTunes Store green shopping bag. Might be a few icons down.
Next to your iPod Touch name will be a gray arrow/triangle icon. Press this so it points down. It will then reveal some additional options below the iPod Touch name. One of them is Music and Videos.
On music click it. And it then then show all your music in the middle of iTunes. If the music is a black color and not gray. Then you can click and delete the music you want and it will remove itself from the iPod Touch.
Please keep in mind you want to click on music UNDER the iPod Touch name. NOT on music under the word Library. These are two different areas.
*If this does not work. You can restore the iPod Touch in the summary screen by clicking on restore.
Backing Up, updating, and restoring your iPhone and iPod touch software
http://support.apple.com/kb/HT1414