All of the Users are missing in the File Sharing Prefs

Question

I was trying to straighten out an issue I was having with accessing my wife's iMac.  She has access to mine.  So then I gave up and was trying to save a Word doc to an external drive and it wouldn't work.  I checked Prefs and the Users are listed but when I go to File Sharing there aren't any of the Users listed.
Any ideas?

Answer 1

Hi cdohbar,
I will provide you the steps to resolve the issue for Mac operating system .
Please follow the below steps :
Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
From Finder, click Go > Go to Folder at top in Menu bar
Type ~/Library/Application support/Adobe and hit return.
Rename  the folders 'AAMUpdater' and 'OOBE' to 'AAMUpdaterOLD' and 'OOBEOLD'.
From the Finder, click Go > Go to Folder.
Type /Library/Application support/Adobe and hit return.
Rename AAMupdater,  folder to AAMupdaterOLD
Launch your Creative cloud desktop.
Introduce your CC credentials.
Select install/update applications.
Hopefully it will work for you. If it does, then you can remove the folders that you renamed as <something>OLD.
I assume that for Windows users, the steps are different , if you are using Windows OS, please follow the below steps :
Hold Windows + R key from your keyboard.
It will open into a run window.
In RUN application type:  %localappdata%
Next, navigate: \Local\Adobe\OOBE
Rename OOBE as OOBE.old
Then, Navigate to C:Program files/Common files/Adobe(32 bit) or C:Program files(X86)/Common files/Adobe folder.
Rename AAMupdater folder and try signing to Creative Cloud desktop application.
If you face same issue again, please reply back .