All Office 2010 Applications Slow To Produce "OPEN" or "SAVE AS" Dialog Box ONLY When PC Connected To Network
Hello all,
Frustrating problem: ALL Office 2010 apps require a 45 second delay to produce an "open" or "save as" dialog box when the computer is connected to a LAN (wireless or wired, domain or workgroup). When the computer is NOT connected to a LAN (wireless or wired,
domain or workgroup), then Office 2010 "open" or "save as" dialog boxes open normally (and quickly).
I suspect a network search/survey function internal to MS Office is at fault.
This is NOT the infamous mapped network drive problem associated with Office 2007/2010. There are no mapped drives (nor have there ever been) on the PC, although there might exist a related solution. Additionally, there is no 45 second delay when opening
a file by double-clicking on the file itself which will launch the application.
Other information:
1. PC runs Windows 7 Pro 32 bit - PC is a relatively new Lenovo T400 laptop, all updates from Lenovo and MS installed, running clean and nicely otherwise, no spyware, no viruses, no previous software or hardware issues requiring assistance. Event log is
clean.
2. Absolutely fresh installation of Office 2010 Pro Plus (MS Action Pack)
3. Running Office apps in safe mode does not alter problem behavior (ie, "windword.exe /a" or use CTRL key and double-click to launch app)
4. Running Windows 7 in safe mode with networking and then subsequently testing Office apps is not possible: "license not able to validate" issue. This is a known problem and is not related to the slow dialog box response behavior.
5. A desktop PC with the same MS Office 2010 installation, same volume license key, on the same network does NOT produce this problem.
6. Full uninstall, reboot, and re-install of Office 2010 does not alleviate problem
7. Disabling ALL startup items and services (including, of course, ALL Lenovo management software) does not alleviate problem
8. SMB v2 bug is not the problem: ie, disabling mrxsmb20 service does not alleviate symptoms.
9. I have isolated "Client for Microsoft Networks", "QOS Packet Scheduler", "Link-Layer Topology Discovery Mapper I/O Driver" (and Responder), and "Printer and File Sharing for MS Networks" in the network adapter properties are NOT causing the issue.
10. Using Sysinternals Registry Monitor, I was able to determine that Office apps evaluate certain properties of your Internet Explorer settings before attempting to launch the "open" or "save as" dialog box. Altering the way intranets are detected, for
example, does not alleviate the symptoms.
11. Turning off Antivirus software (Avira Personal) does not alleviate the issue.
This issue is causing a huge loss of work efficiency. Any help would be greatly appreciated.
Thank you for your time.
Sincerely,
Rick
Hello Rick,
Through all the research I have done so far and talking with a few other coworkers what the common issues that cause this are is:
1. Antivirus: disabling the antivirus is not good enough it needs to be totaly uninstalled and retested.
2. startup programs: these need to be disabled through either Safe mode with networking or the start menu or MSconfig.
3. Office addins: Disable all of them see if that helps. Then turn them back on one by one to see which addin is causing the issue.
To disable addins: 1. open up regedit and navigate to this key. HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Addins and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins
Then change the LoadBehavior to 0 this will disable the addin. 3 lets it run. Since this affected only one user HKEY_LOCAL_USER might be your best bet but don't rule out the other location.
To verify there are no addins running go to the File tab>options>Add-Ins make sure nothing is listed under Active Application Add-ins.
I hope this helps
Thanks,
Paul Slaathaug Sr. Support Engineer - Microsoft Word
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