All print functions cause freezing
Whenever I try to print to my HP OfficeJet 6310, my Mac freezes. If I go to System Preferences to examine the print settings, it also freezes. I tried uninstalling the print driver, but this also causes the Mac to freeze.
I recently enabled Google Cloud Printing in Chrome and wondered if this could be causing the problem since printing was working before I did this. I disabled it and restarted but am still having the same problem.
Any ideas? Thanks!
1974dawgs
Welcome to the HP Community Forum.
Printables can be managed / scheduled through your HP Connected Account.
The Safari browser, in particular, historically does not work to manage the HP Connected Account Printables.
Try installing a Browser OTHER than the Safari browser to manage your Printables from your iPad.
You might find some help here:
HP Mobile Printing
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur
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Reset Printing System (new in Tiger) - In Printer Setup, click this menu item found just above Quit Printer Setup.
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Use a Disk Utility like Disk Warrior to repair the HD, or start from the Install DVD to use Disk Utility to repair the hard drive. -
Print function causes VI to hang.
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Attachments:
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Mike...
Certified Professional Instructor
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LabVIEW Champion
"... after all, He's not a tame lion..."
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Hi All
Not sure if this is the proper place to ask this question, but here goes.
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hp officejet 6500A Plus/Windows 7. Won't print documents. No Error Message. Window that displays documents being printed is empty. All other functions: Scan; fax; copy work properly
Please download and run the utility in the following link.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution" -
Well, I'm flummoxed.
Everything was working fine.. right up till I had to do some driver work to get my scanner to work - now I can't seem to print from any Adobe product.
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My printer works.. I can print from MS Word, I can print a photo directly by right clicking on a file and choosing Print. But when I try it in an adobe product. <poof>
I'm running Windows 7 64-bit, - my version of Adobe Reader is: 10.1.11, windows is updated, I don't have any unusual extensions.
Any Ideas?? I'd be much obliged if anyone could help
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I think I have a poltergeist .
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All share functions except email are NOT enabled. I can create and print but order prints is also not working. HELP!
Hello
Please see notes and 4 attachments for your reference. Hopefully this information helps.
Maureen
what version of iPhoto are you using? 9.5.1
what system version are you running? OSX 10.9.4
what happens when you try to order? See attached picture. I want to share pics to FB & FLICKR etc
did you make sure you've selected the correct Print Products store in iPhoto's Advanced preference pane? YES
what fixes have you tried? Restarted computer. I'm not very computer savy. I have had no problems with this in the past.
where is your library located? I have not moved anything for iphoto.
did you apply any updates or upgrades just prior to the problem occurring? I can't remember
are you running a "managed" or "referenced" library? Not sure how to find this out
what type of Mac? iMac 2.5 GHz Intel Core i5
how much free space on your boot drive? 12 GB 1333 MHz DDR3 - I have an external hard drive 1 TB -
Open port issues with Direct Print functionality
Hi, I have been fighting with HP call support about the Photosmart 7525 printer.
Originally I setup and had performed all the functions to enable both web support and WIFI.
Within an hour the printer would not respond to wireless communication, though it had its wireless indecator showing it was connected.
I was told by HP support that the issue will be resolved in March, as there will be a firmware update to fix the issue.
Now that I had the printer install the new firmware I still get the issue.
Though I found through some sniffing, that there are a number of ports enabled and open that are over and beyond print requirements.
Funny thing I can send my printer into instant lockup with all lights flashing with a simple UDP ping sniff. I would think I can do this with other new HP printers using Eprint functions. I will find HP web based printers that are open for public printing and test my theory that HP Eprinters are open to hacking and denyal of service attempts. My Hp print app on andriod list three in my area, and one is at my local Walmart. This would be cool to find this, as I am usually not the first to point such matters out.
I assume some are for Apple devices to print.
Here is my sniffing report:
Starting Nmap 6.40 ( http://nmap.org ) at 2014-03-21 07:57 Central Daylight TimeNSE: Loaded 110 scripts for scanning.NSE: Script Pre-scanning.Initiating ARP Ping Scan at 07:57Scanning 192.168.223.1 [1 port]Completed ARP Ping Scan at 07:57, 0.23s elapsed (1 total hosts)Initiating Parallel DNS resolution of 1 host. at 07:57Completed Parallel DNS resolution of 1 host. at 07:58, 16.50s elapsedInitiating SYN Stealth Scan at 07:58Scanning 192.168.223.1 [1000 ports]Discovered open port 445/tcp on 192.168.223.1Discovered open port 139/tcp on 192.168.223.1Discovered open port 80/tcp on 192.168.223.1Discovered open port 443/tcp on 192.168.223.1Discovered open port 8080/tcp on 192.168.223.1Discovered open port 9220/tcp on 192.168.223.1Discovered open port 6839/tcp on 192.168.223.1Discovered open port 631/tcp on 192.168.223.1Discovered open port 7435/tcp on 192.168.223.1Discovered open port 8089/tcp on 192.168.223.1Discovered open port 9100/tcp on 192.168.223.1Completed SYN Stealth Scan at 07:58, 1.71s elapsed (1000 total ports)Initiating UDP Scan at 07:58Scanning 192.168.223.1 [1000 ports]Discovered open port 5353/udp on 192.168.223.1Completed UDP Scan at 07:58, 1.82s elapsed (1000 total ports)Initiating Service scan at 07:58Scanning 20 services on 192.168.223.1Discovered open port 161/udp on 192.168.223.1Discovered open|filtered port 161/udp on 192.168.223.1 is actually open
Starting Nmap 6.40 ( http://nmap.org ) at 2014-03-21 07:51 Central Daylight TimeNmap scan report for 192.168.223.1Host is up (0.0025s latency).Not shown: 93 closed portsPORT STATE SERVICE VERSION80/tcp open http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)139/tcp open tcpwrapped443/tcp open ssl/http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)445/tcp open netbios-ssn631/tcp open http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)8080/tcp open http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)9100/tcp open jetdirect?MAC Address: A03:C1:BD:C8:34 (Unknown)Device type: printer|general purposeRunning: HP embedded, Wind River VxWorksOS CPE: cpe:/h:hp:laserjet_cm1415fnw cpe:/h:hp:laserjet_cp1525nw cpe:/h:hp:laserjet_1536dnf cpe:/o:windriver:vxworksOS details: HP LaserJet CM1415fnw, CP1525nw, or 1536dnf printer, VxWorksNetwork Distance: 1 hopService Info: Device: printer; CPE: cpe:/h:hphotosmart_7520OS and Service detection performed. Please report any incorrect results at http://nmap.org/submit/ .Nmap done: 1 IP address (1 host up) scanned in 34.11 secondsOK now I am able to run a full scan on TCP ports without causing a lock up of the printer.
I found that having the printer connect to a router that has been setup to use channel 5, 6 or 7 will cause port scanning issues with the printer.
It is obvious that there are 18 ports that are seen as open, whether they are used or not. Two of which are active but have no service connected to them. Some are just dead like port 25, but over half are active enough to recieve data and lock network connectivity within the printer.
As the firmware states some other laser jets may be affected depending on how the configuration can be set.
I moved my routers channel to channel 1 as it is the only other option I have in a highly congested location. It is not as good as channel 6, but the printer seems to have channel 6 locked in for direct printing.
Here is the latest full scan with UDP enabled, it is the furthest and most complete scan I am able to complete, with UDP ports enabled. The TCP port scan has a bit more and I have placed a simple list below the information given here:
Starting Nmap 6.40 ( http://nmap.org ) at 2014-03-21 13:27 Central Daylight Time
NSE: Loaded 110 scripts for scanning.
NSE: Script Pre-scanning.
Initiating ARP Ping Scan at 13:27
Scanning 192.168.1.211 [1 port]
Completed ARP Ping Scan at 13:27, 0.44s elapsed (1 total hosts)
Initiating Parallel DNS resolution of 1 host. at 13:27
Completed Parallel DNS resolution of 1 host. at 13:27, 0.03s elapsed
Initiating SYN Stealth Scan at 13:27
Scanning 192.168.1.211 [1000 ports]
Discovered open port 443/tcp on 192.168.1.211
Discovered open port 80/tcp on 192.168.1.211
Discovered open port 139/tcp on 192.168.1.211
Discovered open port 8080/tcp on 192.168.1.211
Discovered open port 445/tcp on 192.168.1.211
Discovered open port 631/tcp on 192.168.1.211
Discovered open port 9100/tcp on 192.168.1.211
Discovered open port 7435/tcp on 192.168.1.211
Discovered open port 9220/tcp on 192.168.1.211
Discovered open port 6839/tcp on 192.168.1.211
Completed SYN Stealth Scan at 13:27, 5.25s elapsed (1000 total ports)
Initiating UDP Scan at 13:27
Scanning 192.168.1.211 [1000 ports]
Discovered open port 137/udp on 192.168.1.211
Completed UDP Scan at 13:27, 4.46s elapsed (1000 total ports)
Initiating Service scan at 13:27
Scanning 16 services on 192.168.1.211
Discovered open port 161/udp on 192.168.1.211
Discovered open|filtered port 161/udp on 192.168.1.211 is actually open
Completed Service scan at 13:29, 82.51s elapsed (17 services on 1 host)
Initiating OS detection (try #1) against 192.168.1.211
NSE: Script scanning 192.168.1.211.
Initiating NSE at 13:29
Completed NSE at 13:30, 82.29s elapsed
Nmap scan report for 192.168.1.211
Host is up (0.023s latency).
Not shown: 1983 closed ports
PORT STATE SERVICE VERSION
80/tcp open http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)
|_http-favicon: Unknown favicon MD5: 76C6E492CB8CC73A2A50D62176F205C9
| http-methods: GET POST PUT DELETE
| Potentially risky methods: PUT DELETE
|_See http://nmap.org/nsedoc/scripts/http-methods.html
|_http-title: Site doesn't have a title (text/html).
139/tcp open tcpwrapped
443/tcp open ssl/http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)
|_http-favicon: Unknown favicon MD5: 76C6E492CB8CC73A2A50D62176F205C9
| http-methods: GET POST PUT DELETE
| Potentially risky methods: PUT DELETE
|_See http://nmap.org/nsedoc/scripts/http-methods.html
|_http-title: Site doesn't have a title (text/html).
| ssl-cert: Subject: commonName=HPPS7525/organizationName=HP/stateOrProvinceName=Washington/countryName=US
| Issuer: commonName=HPPS7525/organizationName=HP/stateOrProvinceName=Washington/countryName=US
| Public Key type: rsa
| Public Key bits: 1024
| Not valid before: 2014-02-25T10:12:24+00:00
| Not valid after: 2034-02-20T10:12:24+00:00
| MD5: 9144 ca3b 557e 09cc aba0 8387 2732 2375
|_SHA-1: a6b2 95c0 b72a 7201 578c 32de 662a e6fe b082 48ca
|_ssl-date: 2014-03-21T13:30:09+00:00; -4h59m12s from local time.
445/tcp open netbios-ssn
631/tcp open http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)
| http-methods: GET POST PUT DELETE
| Potentially risky methods: PUT DELETE
|_See http://nmap.org/nsedoc/scripts/http-methods.html
6839/tcp open tcpwrapped
7435/tcp open tcpwrapped
8080/tcp open http HP Photosmart 7520 series printer http config (Serial TH3AS711XZ05YZ)
|_http-favicon: Unknown favicon MD5: 76C6E492CB8CC73A2A50D62176F205C9
| http-methods: GET POST PUT DELETE
| Potentially risky methods: PUT DELETE
|_See http://nmap.org/nsedoc/scripts/http-methods.html
|_http-title: Site doesn't have a title (text/html).
9100/tcp open jetdirect?
9220/tcp open hp-gsg HP Generic Scan Gateway 1.0
137/udp open netbios-ns Samba nmbd (workgroup: HPPS7525)
138/udp open|filtered netbios-dgm
161/udp open snmp SNMPv1 server (public)
| snmp-hh3c-logins:
|_ baseoid: 1.3.6.1.4.1.25506.2.12.1.1.1
| snmp-interfaces:
| Wifi0
| IP address: 192.168.1.211 Netmask: 255.255.255.0
| MAC address: a0:d3:c1:bd:c8:32 (Unknown)
| Type: ethernetCsmacd Speed: 10 Mbps
| Status: up
|_ Traffic stats: 6.16 Mb sent, 3.43 Mb received
| snmp-netstat:
| TCP 0.0.0.0:7435 0.0.0.0:0
| TCP 192.168.1.211:56076 15.201.145.52:5222
| UDP 0.0.0.0:3702 *:*
| UDP 127.0.0.1:666 *:*
|_ UDP 192.168.223.1:67 *:*
| snmp-sysdescr: HP ETHERNET MULTI-ENVIRONMENT
|_ System uptime: 0 days, 3:34:23.28 (1286328 timeticks)
| snmp-win32-shares:
|_ baseoid: 1.3.6.1.4.1.77.1.2.27
1022/udp open|filtered exp2
1023/udp open|filtered unknown
3702/udp open|filtered ws-discovery
5355/udp open|filtered llmnr
MAC Address: A03:C1:BD:C8:32 (Unknown)
Device type: general purpose
Running: Wind River VxWorks
OS CPE: cpe:/o:windriver:vxworks
OS details: VxWorks
Uptime guess: 0.150 days (since Fri Mar 21 09:55:04 2014)
Network Distance: 1 hop
TCP Sequence Prediction: Difficulty=255 (Good luck!)
IP ID Sequence Generation: Busy server or unknown class
Service Info: Hosts: HPA0D3C1BDC832, HPPS7525; Device: printer; CPE: cpe:/h:hphotosmart_7520
Host script results:
| nbstat:
| NetBIOS name: HPA0D3C1BDC832, NetBIOS user: <unknown>, NetBIOS MAC: <unknown>
| Names
| HPA0D3C1BDC832<00> Flags: <unique><active><permanent>
| MSHOME<00> Flags: <group><active><permanent>
| HPA0D3C1BDC832<20> Flags: <unique><active><permanent>
| HPPS7525<00> Flags: <unique><active><permanent>
|_ HPPS7525<20> Flags: <unique><active><permanent>
| smb-security-mode:
| Account that was used for smb scripts: guest
| User-level authentication
| SMB Security: Challenge/response passwords supported
|_ Message signing disabled (dangerous, but default)
TRACEROUTE
HOP RTT ADDRESS
1 23.26 ms 192.168.1.211
NSE: Script Post-scanning.
Read data files from: F:\Progs\Nmap
OS and Service detection performed. Please report any incorrect results at http://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 180.90 seconds
Raw packets sent: 2030 (74.829KB) | Rcvd: 2921 (149.377KB)
+++++++++++++++++++++++++++++++++++++++++++++++++++++===
Full TCP port scan without UDP scanning of all ports, showing up as open... * designates open and active.
192.168.223.1Discovered open port 25/tcp on
*192.168.223.1Discovered open port 80/tcp on
*192.168.223.1Discovered open port 110/tcp on
*192.168.223.1Discovered open port 119/tcp on
*192.168.223.1Discovered open port 139/tcp on
192.168.223.1Discovered open port 143/tcp on
*192.168.223.1Discovered open port 443/tcp on
*192.168.223.1Discovered open port 445/tcp on
192.168.223.1Discovered open port 465/tcp on
192.168.223.1Discovered open port 563/tcp on
192.168.223.1Discovered open port 587/tcp on
*192.168.223.1Discovered open port 631/tcp on
192.168.223.1Discovered open port 993/tcp on
192.168.223.1Discovered open port 995/tcp on
*192.168.223.1Discovered open port 7435/tcp on
*192.168.223.1Discovered open port 6839/tcp on
*192.168.223.1Discovered open port 8080/tcp on
192.168.223.1Discovered open port 8089/tcp on
*192.168.223.1Discovered open port 9100/tcp on
*192.168.223.1Discovered open port 9220/tcp on -
HP Imaging Device Functions causing errors on LAN
I have 4 computers on my LAN. For months now, I have been seeing errors on the Ethernet interfaces of 2 computers (netstat -e). The errors occured at regular intervals and seemed to be asscociated with the HP Printer SW associated with the Photosmart C7280 which was configured as a network printer. (TCPVIEW showed the only network connections being made at the time errors occurred were to the printer.) The performance of the Internet Explorer was poor and as other networking activities such as sending e-mail were very slow.
When booting the machines in Safe Mode with Networking, the errors do not occur and the performance if IE was significantly better. I finally got around to investigating this. My first attempt was to turn off all printer shareing to stop communciation between machines. This made no difference. However, as soon as I uninstalled HP Cutomer Participation Progam 10.0 and HP Imaging Device Functions 10.0 and restarted , the errors completely disappeared. IE 8 ran like a charm and email clients stopped reporting errors when sending. I suspect the problem is related to the Digital Imaging Device Functions but I am reluctant to reinstall lest the problem reappear.
Does anybody know the root cause?After further investigation, I have narrowed this problem down to the Pml Driver HPZ12 service By disabling this service and rebooting, the problem with errors appearing on the LAN interfaces go away and browsing the Internet is fast.
Along the way I noticed several things. This problem may be related to the specific Windows Version or aggravated by other SW installed that uses the network. I installed the complete suite of All-In-One Printer SW (V 10.0.1) on a freshly installed and updated XP Home Edition (SP3) machine with no other SW installed and no errors occurred on the LAN interface even when I left the system running for days. However, I un-installed and re-installed the same SW on an XP Professional (SP3) machine which has AV SW, Skype and other SW that uses the network and the errors appear as soon as the Pml Driver Serv ice starts after booting. If I disable the Pml Driver Service and reboot, there are no errors. Now here is the weird part. If I manually stop/start the Pml Driver Service, I do not seem to get the errors.
If the Pml Driver service is enabled so that it starts automatically, you get the errors, but typically the count grows to between 50 and 100 and then stabilizes. However, if a program like Skype (which also uses UDP) starts automatically at the same time the Pml Driver service starts, then you get many more errors and the number keeps growing over time. My guess is that the Pml Driver has a bug in its initialization but I cannot guess what it might be? Port conflict?
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