All purchased ringtones / text tones lost

I have just purchased a new MacBook Pro, and when I synced my iPhone to my computer for first time, it transferred music purchases from my iPhone to my MacBook Pro, but not my ringtones or text tones. Upon checking my iPhone, they've all been wiped.
Does anyone know how I retrieve these purchases? I've checked my Purchases and there's nothing there...
Thanks

Update - Had to create a case number with iTunes on line and then had to call Support.  It took 1-1/2 hrs!  Don't believe the so-called experts on this site.  Don't repurchase tones as they will charge you again!  Apple told me that you shouldn't purchase from your device (Wait! What?) and the supervisor I finally got to late last night said this the first time they ever heard of this happening (what a Crock! scripted) Don't download anything from your iPhone as the tones and from what I hear songs will disappear before you have a chance to sync.  Even when they re-pushed the tones, then the existing tones that show in iTunes then disappeared on my phone.  They had to re-push everything twice and it works for now and I don't hold any hope that it will last.  The so-called experts here don't know what they are talking about.  They will resort to calling you a novice and other choice names when their so-called fixes don't work. It is irresponsible for Apple to remain silent on this issue and not give its customers this warning.  But it will enhance their bottom line if they remain silent.  Think about it.…

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