All songs deleted, and cant get them back onto ipod.

okay, so the other day my ipod all the sudden lost all of its 700 sum songs and all the music in my ipod library got deleted. but its still on my general computer. i have no idea how this happened.
i took my ipod [i pod touch] to best buy, where i bought it 6 months ago, and the geek squad person said that i need to update my software on the ipod and update itunes.geek squad updated my ipod while at best buy, but she told me that i need to update itunes on my computer and i should just be able to get my songs back onto my ipod. when i hooked my ipod up to my computer when i got home, i could not find where to update itunes. and nothing happened to my ipod.
i called bestbuy and re-told them the problem i was having. GS told me to first plug in my ipod to my computer [which i did] then sync the songs back onto my ipod.... that did no good.
then GS proceeded to tell me to just drag and drop the songs i want back onto my ipod, that are on my computer into my music library then re-sync my ipod..... once again this did not work. and my library is not locked so there is no reason as to why this should be happening. the GS person told me that he has never heard of anything like this and that he does not know what to do.
any help?!?

OMG......this just happened to me...except my library is still there. I've tried re-installing itunes, restarting, & everything. It still doesn't recognize my ipod. I updated my iTunes/iPod to the newest version since it keeps asking me everyday and when I did it, it erased all of my songs & apps. I admit, my iPod was jailbroken, so I had apps on it that I'm afraid I won't be able to get back. I avoided updating my iPod because I was scared that it was gonna erase my jailbroken apps off.....but someone told me that it was best to always update regardless. I didn't think it was gonna erase my music though....it was completely full too That's not such a big deal since it's still on my computer. The main prob. is that I can't put it back on. I've tried going back to an older version and it keeps telling me that the newest version is installed and that I'm not allowed to do that. When I try to go to the iTunes tab on my ipod, it doesn't go...the same with the videos & music tabs. The only thing that works on my iPod is Safari & youtube.
HELP ME TOO.......PLEASE! I need my music. This is the 2nd iPod that's given me ****. I'm going to Creative Zen next if nothing can be done.

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