All sorts of problems with Address Book

I am having a lot of problems with my Address Book all of a sudden. It started last Friday when out of nowhere my address book was empty. I used Time Machine to restore it and all was good, but then the next day, the same thing happened. Thankfully I had a backup of the archive and re-imported it and it worked well for a while then the same thing happened.
In total, it has erased itself about 3 or 4 times, and today a new issue has arisen: my groups have all disappeared. The contacts remain, just the groups are all gone. Smart Groups however have remained.
Any idea what could be going on here and how to fix it? I've also noticed a huge slowdown in my computer and see that "ADDRESSBOOKMANAG"is running often and taking up a ton of RAM.
Thanks for any help.

Well thankfully my address book has stopped deleting itself <knock wood>, but I'm STILL having the problem with AddressBookManag running all the time taking up tons of memory. Anyone know how to fix that?

Similar Messages

3 Problems with Address Book-- now considering Bento

I have 3 problems with Apple Address Book that make it close to unusable for me, so I'm considering buying Bento 3:
1. *Can't un-do accidentally deleted text*- When you click in the "Notes" section, it will select all the text there by default (instead of merely inserting the cursor). If you are not paying attention, and hit any other key when it is selected, it deletes everything in there. UN-DO will not un-do this. I've verified and reported this issue to Apple, but it has still never been fixed or formally addressed (aside from many complaints in the Apple forums).
2. *Search doesn't always work*- Yesterday I searched for one of my entries, Harbor Freight, by typing in the search "harbor". Nothing came up. I thought that maybe I never actually added this business and started with a new one. After I created the new one, I noticed that now, along with the new entry, the old contact suddenly showed up in the left column.
3. *Cards disappear*- Many complaints on the web about this. I do not do any syncing with MobileMe or any device. Occasionally, cards just seem to vanish. Sometimes the card is actually still there, but changes in the Notes field or other fields I made on a previous day were evidently not saved and gone. Very frustrating.
Here's my concern with using Filemaker Pro's Bento: if it's using and accessing the same database as Address Book, all these problems might end up also existing in Bento. I use Address Book for business and personal and heavily rely on the Notes section. I can't keep wasting my time with this.
I don't mind paying the $50 for Bento if it resolves these issues, but the shared database worries me. I guess that I could create an independent Bento database that is completely separate from Address Book, but then I don't know how well it would integrate with Apple Mail.
Any thoughts?
Thanks,
Dave

DON'T DO IT. DO NOT INSTALL BENTO. I bought & installed it on 01/20/10 and it destroyed my address book. Gone forever. If you are having problems with Address Book now, wait until you see the damage created by Bento! Bento does not replace Address Book. It is a 'supplement' (at best) and uses and updates every file in your Address Book without you even knowing it! Well, you notice it when your database is destroyed and you find all of your contacts under 'No Name'. I am so serious. Bento is just a shell. None of your addresses are actually stored in Bento. They remain in Address Book. Every time you open Bento, it accesses your address book database, and starts re-formatting and re-working every entry along with any 'changes' you make. And who do you call for help? Apple says 'not our program'. Filemaker says 'we don't know anything about Mac's'.....I lost four years of addresses for all of my customers. Gone. In seconds! Just don't do it. Don't install Bento. And be sure to remove any 'smart groups' you have created as it seems to be at the root of most problems one encounters with address book.

Problem with Address Book and Exchange

Hello,
I have a little problem with Address Book and Microsoft Exchange 2003. I am able to connect to Outlook Web Access via Safari without problem. I see my contacts. Unfortunately when I setup everything needed in Address Book preferences (Synchronize with Exchange) the contacts didn't show in my Address Book. Strange thing is that no error is generated. can someone please help me what I am doing wrong ? Thanks in advance.

My suggestion is that you consider using Microsoft Entourage. For Exchange users on a Mac, Entourage is by far the best option. The down side is, you need to buy Microsoft Office 2004 to get Entourage, but your employer might own a site license, in which case, Office 2004 might not cost you anything.

How do I uninstall an application from my Macbook Pro? I have been having all sorts of problems with Adobe products, and need to uninstall so I can re-install them

How do I uninstall an application or software from my Macbook Pro? I have been having all sorts of problems updating Adobe Reader and Flash player on my mac that I need to uninstall them so I can re-install them.

Uninstall Flash
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html
For Reader search "unistall adobe reader mac" for the version you are running
https://forums.adobe.com/message/4793407 XI
http://helpx.adobe.com/acrobat/kb/installing-uninstalling-acrobat-x-mac.html X

Isync problems with address book~doesn't sync all info from add book.

This is a strange problem but when I sync my Palm E2 using isync the iCal works great but the address book only syncs certain information like the phone numbers and email addresses. It does not sync the regular addresses or AIM screennames/notes or any other information in address book. ONLY phone numbers and email. I've tried starting over and reinstalling the palm 1.2 conduit but nothing has changed. I've also tried exporting vcards straight from address book using bluetooth but the hotsync log states that palm couldn't open the .vcf file. This is a used Palm E2 and it didn't come with the original installation CD so I was thinking that it might be missing some necessary plugins/conduits. I ordered a new install CD from Palm which I haven't received yet but I was wondering if there's anything I could do to fix this problem myself. Any help would be appreciated!
Ahrum

This would have occurred if, after performing the hard reset, you synchronized again. The framework would have interpreted this to mean that you wanted to delete all contact, calendaring and task data.
You may be able to restore the data using several different approaches. If you had already created a backup file for your contacts using the option labeled Back up Address Book… under the File menu in the Address Book, just restore it using the option labeled Revert to Address Book Backup…
You can do the same thing for calendaring and task data using iCal, if you had previously backed up those files using an equivalent option in iCal.
If you had not, for contacts, then you'll need to navigate to this location:
Macintosh HD:Users:<username>:Library:Application Support:AddressBook
Drag the AddressBook.data file to your desktop or to the Trash. Duplicate the AddressBook.data.previous file, rename it AddressBook.data and launch the Address Book. If you're incredibly lucky, you data has been restored.
There is no brain-dead simple way to restore calendaring and task data.
If your not successful with that approach and have reasonably contemporary data in your Palm Desktop file, you can launch that application and export your contacts as a vCard file and your calendars as a vCal file. You cannot export your task or to do data in a format which you can them import into iCal, so you'll lose those records.
To export contacts, select Export… from the File menu, choose a name and location for the exported data file, set Module: to Addresses, Items: to All <xxx> Addresses, and Format: to vCard. Then press the Export button.
To export calendars, select Export… from the File menu, choose a name and location for the exported data file, set Module: to Datebook, Items: to All Datebook Items, and Format: to vCal. Then press the Export button.
Double click on each exported file to import your data into the Address Book and iCal.
Correct of update any information in these records, then back them up as outlined above. Then launch iSync, open the Preferences… dialog, press the Reset Sync History… button, and follow the instructions which appear.
Did I mention backing up your contact, calendaring and task data?

Sync. problem with Address Book

Dear all,
I had a sync problem between my iPhone and the Mac Address Book, when I update some contacts with a picture and then when I try to sync iPhone the contacts came without the picture.
I add some pics from the iPhone to the iPhone contact and try to sync and it was working.
Is it only one sync or we should be able to do that from Address Book to iPhone and iPhone to Address Book.
Thanks for your advice.
Regards
Florian

Hi...
First, sorry about my, english... rsss
To repair this problem, you need make some steps:
0. Backup your adress book first anything.
1. Create a new Folder, put group per group of your adress book inside.
2. Close Itunes and Adress Book
3. Put the Isync preferences, inside system preferences to "Manually".
4. Delete all inside the: ~/Library/Application Support/AddressBook
5. Open Adress Book, that is empty.
6. Create your first group, and click in the correspondent group inside the folder created.
7. After put all contact back, use Itunes that is ok now....

Help!! All sorts of problems with my BlackBerry

Hi everyone,
I need some help..or lots of it really! I've had my Sprint 8830 for about a year and a half to two years. Recently I've been having all sorts of issues. My call log/texts disappear which I assume is related to memory..but I have deleted many things to free up the memory on my phone. I'm also not receiving texts. People are constantly telling me they send me tons of texts and I never receive any of them! I tried sending one to my phone from another phone and it didn't go through the first 4 times, but the one time it did, my phone beeped and as I went to read the message it just disappeared! Also, my phone isn't ringing and is going straight into voicemail..only notifying me of a new message--not a missed call. I've been in my house when these things have happened so I know it's not a service area problem.
I took my phone into Sprint 3 days ago, they said they installed a bunch of updates but I'm still having problems. Help! Is it just time for a new phone?
Thanks for any help you can offer!!
Solved!
Go to Solution.

The normal minimum memory limit is considered 15mb, you have 6mb.
Do you have a lot of third party applications on your BB weather, icall,bbalerts etc?
I do not know your experience level, so if you know this I'm sorry but please read and let me
know if this applies.
Most people close the applications by pressing the escape or red key. This does not close the applications.
Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory. If your device has:
Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.
you will have an icon on you screen for memory cleaning make sure you press it. Make sure you use the CLOSE button each time you are done with an application.
To address the immediate needs, please read and follow the steps in JSANDERS ARTICLE :
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
Once you have stabilized your phone, use JOHN CLARKS memory optimizer guide:
http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
If you apply these two guides and follow the steps, your Blackberry will run much smoother and dependably
Thanks
Please remember to resolve your thread.
Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problems with address book after upgrading to Lion.

I have lost all my contacts and if I try to add a new contact it's gone after I close and reopen the address book.
Same thing if I import for example my gmail contacts.
But there is more. If I add a new group I can't edit the new, so it's stuck as 'untitled group' (and gone if I quit the address book and reopen it).
..and If I add a new contact I can't edit it once it's added. I simply don't have the edit button.
Someone having the same trouble? Or any suggestions how to solve it?
Thanks!
(So this is after upgrading to Lion and with the new address book 6.0)

I'm a super loyal Apple customer for over 20 years. But I have to say, even though Apple has unparalleled customer service, their responsiveness to software issues is non-existent.
I had a problem with iMovie a couple of years back that involved 40 hours of hard work for a client, only to have all my work lost due to a software bug. Many, many others had the same issue. Apple never acknowledged the issue. I doubt that they will acknowledge this issue.
That's shameful.
I email to various groups, including a local residential group to which I add or subtract residents that move in and out of the neighborhood. AddressBook is now totally useless because I can't a new resident to the existing group! AddressBook 6 has been out how many months now? Not a peep from Apple with this issue!

Disabling iCloud, problems with Address Book and iCal.

Ok, I made the mistake of turning on iCloud before knowing much about it or really needing it. I just have a MBP and no other devices. So, I now have iCal and Address Book connected to iCloud. I've tried to disable it but have not had success. I export my data files for both and when I import the data back... the iCloud part comes with it. What is so strange is that I can add events to iCal and iCal works without a glitch. But, I can't make ANY changes to my Address Book. It doesn't save any and Address Book just crawls along at a snails pace as if it is broken. I believe this all started because I activated iCloud. I'm NOT syncing it to any other device so I don't need it.
Are these problems because of iCloud or because I exported/imported onto a new install? I'm using a different user name on my same computer... but the iCloud account has no changes.
I'm just confused as to what to do. My Address Book goes so slow and I can't edit it. I don't need iCloud, etc. I try to turn it all off and that solves nothing. I try to export / import my data file to my desktop and back after turning iCloud off and this solves nothing. iCloud just comes back with that data. What should probably be a simple task I can't solve.

Please let me know if this works for you guys, it was a lifesaver for me!

Re: All sorts of problems with BT Broadband

Hi, I too am having lots of problems and wondered whether someone could help?
We moved into our house recently. Its 15 years old and has had a BT line previously, however we still needed a new one installing apparently.
Engineer came to do this saturday just gone but couldn't complete as some problems with exchange and the line not getting a dial tone etc.
Someone came out Monday to try and fix this, said further problems.
Someone came out Tuesday and finally said fixed. Got emails from BT saying line and broadband sorted.
Came home - broadband very slow. Plugged into the main socket, several calls to BT, checked speed online, the stats are below.
Despite it saying 7meg it is still very slow. Taking ages to download anything, simple pages on the internet take ages to load etc.
Also did a test on speedtest.net and got quite different results. Have posted both results below.
Getting very annoyed now as seems no1 can work out what the problem is, get transferred to BT tech help in india every night spending hours on end just for them to say they don't know what the problem is.
No idea what to do next. Advice much appreciated.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:57:28
Downstream:
6.656 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.9 dB / 29.0 dB
Line attenuation (Down/Up):
41.1 dB / 21.0 dB
Output power (Down/Up):
19.9 dBm / 12.0 dBm
FEC Events (Down/Up):
31043 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0

Hi again,
Having now waited a total of 15 days since the line went active, these are the stats. We did briefly get up to 5mb but it has dropped again. The router has not been touched, turned off or played with at all for over a week now. This is still not achieving the max it is capable of, any ideas?
Many thanks in advance
1. Best Effort Test:  -provides background information.
Download Speed
2.65 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.65 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.42 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 12:43:18
Downstream:
4.313 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.0 dB / 29.0 dB
Line attenuation (Down/Up):
41.6 dB / 21.0 dB
Output power (Down/Up):
19.5 dBm / 12.1 dBm
FEC Events (Down/Up):
4978107 / 597
CRC Events (Down/Up):
5258 / 410
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
95194 / 391
Error Seconds (Local/Remote):
977 / 275

MacBook will not reboot after problem with Address Book

I was using AB today.... I tried to go into preferences and it quit on me. The option came up for me to send a message to Apple but that disappeared too. I relaunched AB again - same thing. The next time I tried to go into preferences the application would not respond - force quitting would not work. I had to shut machine off and now it will not reboot at all.... Any suggestions?

I am having a problem with getting the data on want on the address label and only that data.
ie. I just want the name of the husband and wife along with their last name and mailing address.
IF I have the spouse listed in the contact, and children listed in the contact I get an odd label printed.
ie. instead of John and Mary Smith 1234 Hope Street Seattle, WA 98101 what ends up printing is:
John and Mary Smith, Mary, Bill, Susan, Tom 1234 Hope Street SEattle, WA 98101.
All those extra names makes the label font print smaller for those kinds of contacts. Is there a way to only put the information on the address label that I want?

IPhone 3GS: problem with address book changes after 5.0.1 upgrade

Hello World,
I upgrade my and my Wife iPhones 3GS to 5.0.1,
my Wife's one has a big problem:
- in the address book/contact menu disappears + sign (upper right) in order to add or modify contact
I tried to search in some forums, but I didn't find any solution.
I already tried to:
- soft reset
- hard reset
- restore backup
but no way to solve this problem.
I hope in someone help ...
Thanks,
Francesco
aka Frank from Italy

My parents are also having that same problem on their mac mini after updating to 10.5.4. Their Mail app is also giving the same error. I'll post back if I find an answer... and if anyone else knows how to resolve this problem, please let us know.
Thanks,
Brian

Send problem with address book mailing lists

Hello,
Plateform : openSuSE 13.1 Thunderbird : 31.1.0
When I use a name or alias of a mailing list from my address book I get an error message by clicking on Send button : CSCA <"ConseilSyndical"> n'est pas une adresse valide car elle n'est pas de la forme utilisateur@domaine. Veuillez la corriger avant d'envoyer le courrier.
That's to say that CSCA is not a valid address because not like user@dmoain.
I've created these lists in a previous version of Thunderbird and it was always operational. I've done a google search and verified that name/alias and addresses do not contain special characters. The name/alias do not contain blanks. The lists don't end with an empty address.
What should I do to make it operational like it was before v30 ?
Thanks

This was a reported bug and version 31.1.1 fixed that bug.
I see that you are curently using version 31.1.0
suggest you update your version of Thunderbird first to see if the bug is removed.

All sorts of problems with P4N Diamond

Hello all
I am trying to get my P4N diamond motherboard to work and I am starting to get pretty p****d off with it. I have built many systems before and on the whole they work fine pretty much straight away.
The first few times I tried to boot the syetem up I got a series of low and high beeps from the board and I couldn't even get into the BIOS set up screen. After unplugging USB devices and network ect I finall ymanaged to get into the BIOS. If I leave my printer plugged in (USB) I get a beep from the system speaker every now and then.
I then tried booting to windows. I have 2 windows builds on my hard drives - both of them crash when I try to boot into them, I have tried safe mode.
I then decided that I would install a fresh copy of windows (even though I only did this about a week ago). I put my windows CD in (XP media centre) and try to go through the normal set up procedure. I I try to repair the current installation or install a new copy it crashes each time it examines the discs.
I then load the drivers that came with the MB as the wondows installer is booting up - I load 3, 2 form one disc and 1 from the other. Now when I try to install a new copy it hangs on please wait.
I have a 400W power supply this one, 2 IDE CD drives, one IDE hard disk (secondary) and 1 SATA Hard drive. FOr most of what I was trying above I had the IDE drive disconnected and was jsut trying to get it to work with the SATA drive.
I think this is something to do with Raid drivers (even though I don't want a RAID array) but I don't know how to fix it.
I was hoping to have this all workign for tomorrow morning. Now I am goign to have to use my slow old laptop for work instead.
I REALLY hope someone can help me with this.

I might have a little bit of insight for you on your problems.
1. Beeps from your P4N:
You should get one beep for every USB device you have connected to your system.
2. Windows crashes when installing:
Make sure that you have NO USB devices connected, if have USB mouse or keyboard, get old ones for initial install and then once windows is running connect them, also you can get adapters. Also make sure that you only have ONE stick of RAM in when installing. If you have two, wait till you have windows up and running to install the other. Make sure that you have NO scratches on the back of the CD.
3. Diamond Clue CODE no good.
Call MSI on this, you are not the only one.
When building a new computer you should always build bare bones to make sure that you can boot with no errors. Its really not needed to have your printer hooked up the first time you are going to boot up your new computer, these are the type on things that cause conflicts. I would try to get things running bare bones here...that means the mininum. Try one hard drive...then work your way up. If you dont want RAID it should be easier for you, make sure that you have the jumper settings right on all drives. ALSO it would help if you would create a sig line (see mine below) with all your hardware. Make sure that you incluse your PSU 12v...you have a dual rail 15 and 14. It will help the mods help you.
GL and post back with ?'s

All sorts of problems with iPod Touch

So yesterday I updated my Touch after like three attempts. My wife decided she wanted hers updated so I said I would do it. Well hers went through very quick with no problems since it's an 8GB model. When it was finished syncing for the last time in iOS5 I realized all hers music and apps were gone. This happened when I updated as well, but I just had to resync and it updated my music and videos. With hers I finally ended up hitting restore because nothing was coming back; this did nothing. We went through the steps of apple ID and what not anyway. Today when she wants to update some apps it's asking her for my apple ID. I thought this was weird since I have never once put my ID onto her Touch. I went to her Store tab in settings, and sure enough her email was the only one signed in. I made sure to sign out of her completely just to be sure, and signed back in. Went to update apps and it still showing my email, and asking for password. What the **** is going on?

I have the newer master socket - with an adsl filter - this should be fine as i have had decent (6-8) download speeds for years using this. I have also tried the test socket - still 0.4.
I always connect to the hub using a wired connection - not wireless with my main pc - there is another pc in my flat which uses wireless occasionally - again this has always been the case.
My pc is not very old and does not have anything running in the back ground - I was using this pc when the connection was 6-8mbps - in fact nothing about he pc or set up is different from when the BB was fine.
I have done the quiet line test before and it was fine.
I have speed tested my connection on both bt speed test and speedtest.net every day and at different times since having this problem and download speed is always 0.4mbps - upload varies from 0.2mbps to 0.4mbps.
I am using the white home hub 1.
I will post the full bt connection test results and adsl settings later when i get home
A bt engineer was at my house yest and he said everything is fine with the line - bt are also saying this and are saying the problem is because my ip profile is too low. I could not get an explanation of what an ip profile is or what would cause it to drop so much.
C

All sorts of problems with Address Book

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