All Subscriber PDL Unity Connection

we have a 16k user system - anyone ever had any issues with sending a message to all subscriber PDL list , any gotchya's , any limitations . should it work 'straight out of the box' ? (in Unity we used to have to adjust the exchange limits , hence my question - appreciate no exchange here )....TIA, Jag

I am not aware of any issues, I've had customers with over 10+ across few UCXN clusters and never heard of this not working, and I know they use it on occasions.
HTH,
Chris

Similar Messages

How to add Unity connection Subscriber to Unity connection Publisher

I have configured 1 of my Unity Connection 8.5.1 server as Publisher and i have applied all the license on that server.
After doing so, I am trying to configure the second server as Subscriber but in the Initial configuration where it asks whether this server is a first node or not?
I picked no and i have entered all the first node information and click on to proceed.
It comes back with the attached error?
Any ideas what could be the issue?
Thank you all

Hi Karamalomari,
Did you start with an earlier 8.0 version when building the Pub and then
upgrade/patch to 8.5 during the install? If so you may be hitting this bug;
CSCtn61453            Bug Details
Applying 8.5.1 software as patch results in corrupted CUC installation.
Symptom:
After fresh installation of 8.5.1 software, we can notice several problem symptoms.
- Connection services and Connection DB does not start
- System cannot be accessed via web page
- Informix error messages for certain CLI commandsExample :- show cuc cluster statuscom.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.
Command failed
Conditions:
It is observed during fresh installation of Unity Connection product when installation was
started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.
Workaround:This issue will be resolved in 8.5(1)su2 and Unity Connection 8.6 and later. So applying those versions of software as a patch during setup process will not encounter this problem.If you are installing affected version, first, perform a fresh installation of earlier version of software using the install media. Then after verifying the installation, proceed with the upgrade to 8.5.1su1 as a separate process.
Status
Fixed
Severity
2 - severe
Last Modified
In Last 3 Days
Product
Cisco Unity Connection
Technology
1st Found-In
8.5(1)ES1
Fixed-In
8.6(0.89)
8.5(1.0)ES42
If not, did you follow these steps? Specifically the NTP config on the Pub and adding the
Sub to the Pub as the first step
Configuring the Subscriber Server in a Cisco Unity Connection Cluster
To configure the subscriber server in the cluster, follow these steps.
Caution You must configure the subscriber server on the publisher server by using Cisco Unity Connection Administration before you install the subscriber server. See the "Configuring a Cisco Unity Connection 8.x Cluster" chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/cluster_administration/guide/8xcuccagx.html.
Procedure
Step 1 If you configured Network Time Protocol on the publisher server, ensure that it is synchronized with an NTP server before you install the subscriber server. From the Command Line Interface on the publisher server, enter utils ntp status. Ensure that the output indicates that the server is synchronized with an NTP server.
Note If the publisher server is not synchronized with an NTP server, installation of the subscriber server will fail.
Note When you are installing Cisco Unity Connection on a virtual machine, you must specify an external NTP server.
Step 2 On the First Node Configuration window, read the Warning and make sure you have correctly configured the publisher server. To continue with the installation of the subscriber server, click OK.
The Network Connectivity Test Configuration window displays.
Step 3 During installation of a subscriber server, the system checks to ensure that the subscriber server can connect to the publisher server.
•To pause the installation after the system successfully verifies network connectivity, choose Yes.
•To continue the installation with a pause, choose No.
The First Node Access Configuration window displays.
Step 4 Enter the connectivity information for the publisher server and choose OK.
The system checks for network connectivity.
If you chose to pause the system after the system successfully verifies network connectivity, the Successful Connection to First Node window displays. Choose Continue.
Note If the network connectivity test fails, the system always stops and allows you to go back and reenter the parameter information.
The SMTP Host Configuration window displays.
Step 5 If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note To use certain operating system features, you must configure an SMTP server; however, you can also configure an SMTP server later by using the operating system GUI or the command line interface.
The Platform Configuration Confirmation window displays.
Step 6 To start installing the software, choose OK, or, if you want to change the configuration, choose Back.
Step 7 When the installation process completes, you get prompted to log in by using the Administrator account and password.
Step 8 Complete the post-installation tasks that are listed in the "Version 8.x Post-Installation Tasks" section.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html#wp613327
Cheers!
Rob

How to use multiple languages in unity connection for greetings

Hi All,
I have unity connection 7.5 Version. i want to use multiple languages for greetings. i mean i have different users from different geographical location. so i want to use engilsh, french and spanish. can i customize my setup like that.
Regards
Pardha

Are you talking about the user greeting? Then have them record the greeting anywhere they want in whatever language they want. If you install multiple locales you can have each user record greeting in different language as well and then the appropriate language greeting will be played on who addresses this user by using "inherit language" feature. Though this will only work when addressing messages from withn voicemail, not by dialing from phone as that will simply use the default routing rule, unless you create custom rules.
HTH,
Chris

Cisco Unity Connection 8.5 Greeting Administrator

Hi
I've set up 2 call handlers for an IVR set up I have created, it all works, I need the user to be able to create/amend greetings.
I have set up a DN pointing to connection, created a direct routing rule, checked conversation/greetings administrator, created a routing rule in for the DN I created in callmanager.
I 've set a call handler owner as me to test.
When I dial the number for greeting admin (12345), I get the normal welcome to cisco unity connection message.
it's not really clear in the admin guide how to drive it, any ideas anyone?
Thanks
Tim

Hi Tim,
When I set this up on our CUC 7.1 system, I found that the Direct Routing Rule
only worked if the greeting Admin DN was actually on a phone and that number 12345
was used to access CUC (kinda makes sense). It's more likely that you set up DN 12345
as a CTI-RP or something else and are using Call Forward All to reach Unity Connection.
In this case you will need to use the Forwarded Routing Rules.
Cheers!
Rob

Exchange 2007 and 2010 with Unity Connection 8.6

Hi all,
We have unity connection 8.6 and exchange 2007 currently in place and runnign fine. I am ready to start migrating mailboxes over to our new exchange 2010 farm and as such we will be in co-exsistance with exchange 2007 and 2010 for awhile. What are the steps or procdures to also include exchange 2010 with the 2007 in unity connections? Currently under Smart Host is the IP address of our exchange 2007 server.
Thank you.

Hi,
This depends on how you plan on performing the migration. I would suggest the following:
-Creating a new unified messaging service for Exch 2010. You can re-use the same service account name as long as you completed the configuration steps for that integration.
-As you move over user's mailboxes from 2007 to 2010, you can delete the 2007 UM service and add the new 2010 UM service. If you want to change many users at a time you'll need to use bulk administration to change them. If you use BAT to change accounts, see the link below where I have listed them out for another CSC user.
-You can change the Smart Host setting once you have configured the Exch 2010 enviornment to handle your main corporate mail (changing the MX records to point to a 2010 Edge Transport).
Changing the UM service with BAT:
https://supportforums.cisco.com/message/3572200#3572200
Good luck.

How to delete multiple messages in the same mailbox all at once? Unity Connection

I just was assigned the task of administrating three Unity Connection servers that are networked. The Operator mailboxes on each system have been taking messages since 2010 and have over 5 thousand messages in them (nearly 3 mega bytes). I've corrected the set up so the mailboxes no longer are taking messages, but would like to delete all the new messages in order free up memory resources, and I don't want to undo all the Call Handler relationships in order to delete the mailboxes and then recreate them, etc. I used the PCA tool to clean up the Operator MBX on a standalone Unity Connection that had nearly 1800 messages, but it took nearly 30 minutes for the PCA tool to load and another 4.5 hours to delete one message at a time (major carpal tunnel afterwards!). For these mailboxes with 5-6K messages, the PCA tool was not loaded after 3 hours!   Is there a faster, more efficient tool for deleting all new messages in a single mailbox? (i.e., Message Hunter?)

Hi There,
+5 to heath for his good notes!
One nice way with Unity Connection is with the use of this excellent tool from the great suite of Unity Tools (use the ** reset" feature **).
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

Cisco Unity Connection - Miu SIP Integration, All lines are busy

Hi,
We have a CUCM/CUC Cluster since 2009 and we never had problems with accessing Voicemail. We configured a Secure Siptrunk between the CUCM Cluster and the CUC-Server.
CUCM 8.5.1SU4/CUC8.5.1SU1
2 weeks ago we upgraded CUC from 8.5.1SU1 to 8.5.1SU5
Since this upgrade we had at 2 times no voicemail access from the IP-Phones registered on CUCM-Cluster (reorder tone) - in the log of CUC we saw that all 144 ports become busy !!
History:
Update CUC from 8.5.1SU1 to 8.5.1SU5 on Saturday 10/26
- first outage on wed. 10/31 ; 1:48 pm
- second outage on tue 11/6 10:26 am
After restart of the CUC-Server the system works normally - I think stopping and starting Connection Manager coiuld also be a workaround, but i did not verified this :
here the log from wed 10/31
Oct 31 13:48:37 CUC1 local7 4 : 4298: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:37 PM.862 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:44 CUC1 local7 4 : 4299: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:44 PM.931 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Oct 31 13:48:47 CUC1 local7 4 : 4300: CUC1.sprachdienst.fraunhofer.de: Oct 31 2012 12:48:47 PM.508 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered....
the log from yesterday
Nov 6 10:26:43 CUC1 local7 4 : 14264: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:43 AM.732 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:26:56 CUC1 local7 4 : 14265: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:26:56 AM.942 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:03 CUC1 local7 4 : 14266: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:03 AM.147 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:11 CUC1 local7 4 : 14267: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:11 AM.359 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14268: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.155 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:27:59 CUC1 local7 4 : 14269: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:27:59 AM.177 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:33 CUC1 local7 4 : 14270: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:33 AM.475 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Nov 6 10:29:48 CUC1 local7 4 : 14271: CUC1.sprachdienst.fraunhofer.de: Nov 06 2012 09:29:48 AM.770 UTC : %UC_UCEVNT-4-EvtMiuBusyHere: %[AppID=CuCsMgr][ClusterID=][NodeID=CUC1]: Miu SIP Integration, All lines are busy on redirector 10.37.239.21:5061. An incoming call will not be answered.
Question:
do we have a bug in the software CUC 8.5.1SU5 or is there another problem ?
Any Ideas ?
regards
alex

Hi,
we opened a tac case and it seems we run into a bug which is known in Version 8.6. (We run 8.5.1SU5)
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuc22800
Cisco already have the fix available for version 8.6.2 ES52.
Cause we can not upgrade to 8.6 (Server Hardware not supported) we will wait for the Version 8.5 Fix.
Meanwhile I will change the SIP-Trunk between the Unity Connection Server and the Call Manager Server from TLS to non-TLS (described in CSCuc22800 as a workaround)
regards
Alex

Unity connection 8.6 subscriber language installation

hi all,
would appriciate if someone call let me know if there is any downtime expected when installing a secondary unity connection with anohter language (french CA). we have the primary up and running fine. when installing the french language we have to stop connection manager and connection mixer services. i am just wondering if this only for that server on which the language is being installed or not on both servers. i am just little concern becuase the primary is already in production.
thanks a bunch.
vijay

Hi Vijay,
You can refer to the following link for adding a language to the unity connection cluster 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1067223
If you want anyone to call you and explain the procedure, sorry to say but you might have to open a TAC case for that.
- Atul
Please rate, if this helps!!

COBRAS Import for Unity Connection 8.5 and Subscriber LDAP Integration Status

Using COBRAS Import for Unity Connection 1.1 Build 212 with Unity 4.2 Voicemail Only and Connection 8.5(1)SU1 with LDAP Directory Integration
When I run COBRAS the old alias matches the new alias and my desire is for subscribers being moved to be LDAP inegrated. However after COBRAS runs, the radio box for LDAP Integration Status on the subscriber is set to Do Not Integrate with LDAP Directory. Is there a way for COBRAS to select Integrate with LDAP Directory when the alias matches on LDAP?

Hi ben,
If you are just importing from and not authenticating against LDAP, then the PIN comes
from the Connection Template you used to build the users;
Note that no passwords or PINs are copied from the LDAP directory to the Connection database. If
you want Connection users to authenticate against the LDAP directory, see the “LDAP
Authentication” section on page 9-7.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg040.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 10.5(1)SU1a Publisher/Subscriber failing over

Recently upgraded to Unity Connection version: 10.5.1ES78.11901-78 from 9.1.2ES46.12900-46.
After upgrading we are experiencing an issue whereby the pub continually fails over to the sub without any obvious reason for the fail over. We've experienced this bug before on 9.1.1 which was the reason for the upgrade to 9.1.2. There is no bug case that is established for this issue on v10.5(1)SU1a. Pub is still taking calls in secondary state but obviously the need for stability between the nodes is necessary.
Anyone else experience or know of any issues on this most recently released version?
Thanks

To start with you can check if the replication is setup correctly and if any core dumps are being generated on the servers.
utils dbreplication runtimestate
utils core active list
HTH
Manish

Unity Connection 7 with overlapping extension

Hello everybody,
I'm deploying a CUCM 7.1.3 + Unity Connecion 7.1.3 to a customer, and I have a doubt when using overlapping extension. As it's a large environment, he has overlapping extension number in his multiple sites. For example, both SiteA and SiteB have the extension range 8XXX. In CUCM I have configured some translations patterns, so that an user from SiteA should dial 118XXX in order to reach SiteB, and an user in SiteB should dial 218XXX in order to reach site A. And each site has its own line partition to extension numbers. And everything works fine...
But these users are all in the same Unity Connection Server. So I would have users from SiteA and SiteB with the same extension in Unity Connection, and I can't do that. What I know can do is to configure some partitions from SiteA and SiteB in CUC, and put each subscriber in one partition, right?
But when a user wants to reach the voice mail to get his messages, how Unity Connection knows from which location is he?
Please, anyone could advise me how can I proceed with this configuration?
Thank you!!!

Hello,
I workarounded my problem creating multiple VM Profiles, and assigning a diferent Voice Mail Box Mask for each. And in Unity connection I created a alternate extension for each user.
For example... the extension 6000 from SiteA has the VM Profile VM_SiteA, which has the voicemail box mask 11XXXX. And this user in Connection has the alternate extension 116000. And the extension 6000 from SiteB has the VM Profile VM_SiteB, which has the voicemail box mask 21XXXX, and this user has this number as alternate extension as well (216000)... It works fine like this.
But actually I haven't tested the MWI... If I have a translation pattern in CUCM that translates 11XXXX to XXXX (in partition from SiteA), and another 21XXXX to XXXX (in partition from SiteB), and configure the MWI extension in Connection to be 11XXXX and 21XXXX, will it work? Have anyone already tested this?
Thank you very much!!!
Bruno

Voice Mail Ports Rejected in CUCM - Unity Connection

Hi to all,
I have a CUCM v9.1 cluster (1 Pub and 2 Subs) with two device pools (DP_Site_A and DP_Site_B), each DP has a call manager group that has the Subscriber for each site as the Primary CUCM Server in order of registration: DP_Site_A -> CMGroup_A ( 1° Sub_A and 2° Sub_B) ,
DP_Site_B -> CMGroup_B ( 1° Sub_B and 2° Sub_A).
The issue that I have is that when I configure the voice ports in the CUCM with either DP_Site_A or DP_Site_B I always get those ports as "Rejected" in the registration status BUT if i leave the DP for the voice ports as default they get registered and actually work fine with voice mails.
My Unity Connection is v9.1 too.
Any ideas about what can be causing this behavior??
Thanks in advance for your help.

Hi Alfonso,
Can you check these settings in CUC for the "Secondary" CUCM (Sub) server config
to make sure the Subs are listed as part of the SCCP registration;
Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
a. Under Cisco Unified Communications Manager Servers, click Add.
b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
# Table 6-16     Settings for the Cisco Unified Communications Manager Servers
# Field
# Setting
# Order
# Enter the order of priority for the Cisco Unified CM server. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers.
# IP Address or Host Name
# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port
# Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# TLS Port
# Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# Server Type
# Click Cisco Unified Communications Manager.
http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html
Cheers!
Rob
"Talk about a dream
Try to make it real"
- Springsteen

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Unity Connection - Certificate from cucm no more trusted for encrypted calls after upgrade to 10.5(1)

Hello Support Community,
i have a strange problem:
after upgrading my cucm and unity connection from 9.1 to 10.5(1) enctrypted calls are no more working.
situation 1: CUCM is down, Subscriber is up: Encrypted call to Unity Connection work correctly
situation 2: CUCM is up: Encrypted Calls to Unity Connection not working.
i get the following Info in the log for the Connection Conversion Manager:
19:35:21.053 |15865,,,MiuGeneral,25,Invalid Certificate: Received Certificate -----BEGIN CERTIFICATE-----
MIID8zCCAtugAwIBAgIQc/fBdUz1Zdh4CXhcPqGVuDANBgkqhkiG9w0BAQsFADBw
MQswCQYDVQQGEwJERTELMAkGA1UEChMCSVQxGzAZBgNVBAsTEkhlbGxnYXRlIFRl
XD0oD9d5MQ==
-----END CERTIFICATE-----
doesn't match with stored Certificate: -----BEGIN CERTIFICATE-----
MIIC2DCCAkGgAwIBAgIIJWCm4bSdt+kwDQYJKoZIhvcNAQEFBQAw
-----END CERTIFICATE-----
so where does Unity Connection cache this certificate and how can i delete/replace it?
the cert shown in the logs is the one from cucm: ("CallManager"), i recreated it through cucm os administration, now i see the same error message on unity connection for the new recreated certificate.

Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico

Best Practices for Setting up MailBox Quotas in Unity Connection.

Hi all,
I've just completed migrating from Unity 4.0.5 to Unity Connection 8.0.2c and all seems to be working well at the moment. I am looking into setting up quotas for subscriber mailboxes and I would like to find out what are the rules of thumb when assigning disc space to user mailboxes ? and How much disc space does it take for a one minute message ?
Thanks in advance for any inputs/suggestions !!!
D.

D. Tran,
Here are some things to consider:
–Mailbox Quotas
•Specifies a mailbox size in MB for Warning, Send, and Send/Receive Quotas on mailboxes
•Can be applied system-wide and customized on a per-user basis (maximum mailbox size is 2GB)
•Default Warning Quota = 12 MB (25 min of recording with G711)
•Default Send Quota = 13 MB (27 min of recording with G711)
•Default Send/Receive Quota = 14 MB (29 min of recording with G711)
When you use G711, the space requirements for a message are:
•480Kb/min when using G.711
–Message Aging Policy
•If enabled, it applies system-wide but can be disabled on a per-user basis.
•If disabled, no message aging policies are applied and cannot be enabled on a per-user basis.
Should you need to be more aggressive in your Message Aging Policy, you can optionally choose to move saved messages to the Deleted Items folder within a specified timeframe. This is disabled by default.
I typically recommend giving users access to the deleted items (it allows them to access deleted messages for a period of time after they delete them). This is set in the Class of Service here:
–Class of Service > Message Options > Uncheck “Delete Messages Without Saving to Deleted Items Folder”
Hope this helps.
Hailey
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