All the apps that I have downloaded are "waiting" and whenever I try to sync apps on my computer with my phone, the apps section is greyed out and won't allow me to do anything. I have tried restoring to factory settings but it didn't work.

How can I access my apps? They are all greyed out in itunes. I have tried restoring my iphone to factory settings but that didn't work. I have a feeling it may have something to with the restrictions settings on my phone restrictions are on) but it won't allow me to change the restrictions without putting in a passcode. I don't remember ever having a passcode and after several attempts have not been able to get the right code.
Also. on my phone, in settings, personal hotspot, iCloud and Twitter are greyed out. And, the App Store icon is missing from my screen as well.
Can anybody help me with this?
Thanks

yep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this!

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