All the sudden today when i try and purchase music or an app I am getting an unexpected error message?
I am getting an unexpected error when trying to purchase music and apps with my iphone 5s.
What is the error message that you are seeing?
Have you tried connecting to another Wi-Fi network?
This Apple doc has some tips that can help -> iTunes: Advanced iTunes Store troubleshooting
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http://support.apple.com/kb/TS3281
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Message was edited by: NormandomacHi Normandomac,
Welcome to the Support Communities!
The article below may be able to help you with this.
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/TS1372
Cheers,
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I downloaded the latest ITunes and I get disconnected when I try to purchase music. The ITunes player will play my music but as soon as I try to access a song to buy it, the program fails. I have spoken with several Apple Techs and no luck. Tried several things listed on Apple's site, still didn't correct the problem.Does anyone have an answer to this?
You buy one and only one download.
It is your responsibility to move/copy/backup your music.
Certainly you did not update your ipod without making sure that you had transferred anything purchased on the ipod to your computer and included it in your regular backup copy of your computer. -
I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I can't download the latest update and my phone loses WIFI all the time. when I try to connect and put in my password, it just keep searching and searching.
You can download the latest iTunes (version 11) here:
http://www.apple.com/itunes/download/
If you just want to stay with version 10, you can get 10.7 here:
http://support.apple.com/kb/DL1576 -
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it is a problem with the latest update. nothing you can do will fix it, besides rolling your apple tv back to the last update.
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When I try to sign on to Mac App Store I get the message "Your device or computer cannot be verified" Yet I can sign on in iTunes no problem. I've tried all the suggestions from App Support but no luck. What am I doing wrong?
What troubleshooting techniques have you tried? Have you restarted the app? Have you restarted your computer?
One idea is to Trash this file; Mac HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist and restart. -
I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
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Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
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I had the same, frustrating problem, then happened onto a process that worked for me. I wrote it up in the following post: https://discussions.apple.com/thread/3541003
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You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
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