All things related to printing causing applications to freeze
I would love to uninstall my printer and reinstall it, however when I try to access Print & Fax from System Preferences, it locks up and I have to Force Quit. When trying to print from any application, the application freezes and I have to Force Quit. Help!
Next on the list is to do an Archive & Install, saving user and network settings. See http://www.apple.com/support/leopard/install/ for details.
Similar Messages
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Printing causes application to freeze
When I try to print from my Macbook the application I am trying to print from freezes and I have to "Force Quit" it to get the Macbook to respond.(I have previously had the Macbook printing via my desktop Mac and wifi network)
The System Profiler shows no printers in the printer area.
Any ideas would be appreciated.DaddyPayCheck,
Thanks for the reply.
I am using an Epsom Stylus Printer through my desktop iMac. All applications freeze when I try to print from them (even emails).
The "System Profiler" under Printers shows no printers found, although I have reinstalled the software a couple of times.
It has worked in the past but I think may have started with this problem after updating NeoOffice.
Cheers.
JR. -
Printing causes Application Crashes
Hi,
I have a Macbook that I hook up to my Lexmark 5300 series printer via USB to print. The problem is that when I print (PDF or Document) it causes my application to crash. It does not even bring up the print option dialogue box. This includes Adobe Reader (Professional and Version 9), Preview, any Office program. I thought it might be the default PDF printer, so I deleted that. The only printer in the queue is the Lexmark. Is there anything else I should try?
I am able to print from InDesign oddly enough, but it isn't a PDF it's a .indd format.
Thank you!Updated drivers are a wonder.
-
Network printing causes application crash
I have a iMac G5 with a HP Deskjet 3930 printer hanging off of it. It's networked with my MacBook Pro via a 802.11b Linksys router. Whenever I attempt to print off of my Macbook Pro, there's a 50% chance that whichever application I'm running will immediately crash. The other 50% of the time, it will spend several seconds thinking, then reluctantly allows me to print. I've seen Safari, Pages, TextEdit, Preview, and TextWrangler all crash this way. There's never an issue with my iMac printing.
This is a really strange issue that really bugs me. It may have something to do with Bonjour or my router but I can't really tell. I always have full signal strength on my network but routinely see the DHCP error that seems to have started with 10.4.7 (both the iMac and the Macbook Pro are running 10.4.7). Any suggestions would be really helpful. Thanks in advance!!
MacBook Pro, iMac G5 Mac OS X (10.4.7)I am experiencing continuous problems with printing to a WINDOWS networked printer (HP color lasarjet 5550). All MAC apps crash instantly, including those in OFFICE for MAC, even though I can install and see the printer. I have pinged te printer, and even printed a test page from the FIREFOX window that opened after PRINTER SETUP UTILITY/UTILITIES.
I cannot access the network thru FINDER. Yet, in PARALLELS, I can access files on the network and print successfully from all windows apps.
I tried the solution that Pere Phil described. The only difference is I am trying to print thru BUILT IN ETHERNET using IP address. When I tried a test print from FIREFOX (I WAS ON THIS PAGE), it crashed.
Can anyone help?
P.S. I am a newbie to MAC and my workplace is remote and I don't have access to phone support except thru a satellite phone (i.e. excessively expensive). A direct email to me with solutions that have worked will be most appreciated. If this continues I will soon be an ex-Mac newbie. -
FIery plugin causing applications to freeze
I have a Mac running 10.5.8 that I have installed a new Konica Minolta C280, Fiery IC-412 on. Basic printing works fine. In order to access account track you have to access the Fiery plugin. When you click the plugin whatever application your in freezes. This is only happening on one of the Mac's, the other 9 work fine. Is there a way to troubleshoot just a Mac printing plugin?
One problem we had with our Fiery controllers is that if the plugin was still written for PPC Mac's, then it wouldn't work correctly on an Intel Mac. The solution was to get a Universal Binary version of the driver, which had updated plugins.
If you are already using a UB version of driver, then the plugins are often located in the vendors folder; HD > Library > Printers. Not sure if you will need to look for a KM folder or something related to EFI, the makers of Fiery RIPs. Inside should be a PDEs folder (which stands for Print Dialog Extensions) and inside this folder will be the Fiery plugins. If you do a Get Info on the plugins, you can also confirm if they are Universal rather than PPC.
One other thing that may help. Try running a repair disk permissions. This is accessed via Disk Utility.
Pahu -
Adobe Reader Causing Applications to Freeze....and other Operating Problems?
My system is freezing, screen saver won't launch, and print button won't work in reader file? Help!
What is your operating system?
What is your Reader version? -
A hardware failure could cause applications to crash?
hi
A hardware failure could cause applications to crash ??stack in respring during a safari work
its iPhone 4..all the time crashing ...any idea will be gladly accepted..
it is not jailbroken. it is not a recovery thing. . i did a clean Restore without a Restor from backup? Version 6.0.1 ... Is there anything hardware-based Wide that could cause such phenomena?? What element or antenna or chip can do this ?. I'm really desperate I have never met such a bug.
thanksA hardware failure could cause applications to crash?
hi
A hardware failure could cause applications to crash ??stack in respring during a safari work
its iPhone 4..all the time crashing ...any idea will be gladly accepted..
it is not jailbroken. it is not a recovery thing. . i did a clean Restore without a Restor from backup? Version 6.0.1 ... Is there anything hardware-based Wide that could cause such phenomena?? What element or antenna or chip can do this ?. I'm really desperate I have never met such a bug.
thanks -
Printing causes Office 2013 applications to crash
We’ve a fresh installed Windows 8 Pro and Office 2013. Printing works correctly in every application but Office 2013.
Word, Excel, Outlook … printing causes the application to crash.
Any idea if this is a known issue?
Regards.
Peter
Peter Van Keymeulen, IT Infrastructure Solution Architect, www.edeconsulting.beThis is the answer that fixes the problem every time, based on my experience and that of others. It works for both the 32 & 64-bit versions of Windows (I'm one of those odd ducks who runs 32-bit Windows 8.1 Professional and it worked perfectly for me).
The problem is not Windows, either 7 or 8, it's Office 2013 and a variety of unique HP LaserJet printers. By the way, the glitch occurs whether you use networked printing or a USB cable; I discovered that early-on when I
was trying to troubleshoot the issue. Also (and it should go without saying), always reboot the computer after you make the change to the driver. Thanks to Shane, who apparently was the first one to discover the solution over a year ago, right
after Office 2013 came out and the problem manifested itself.
After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.
It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled.
I hope this also fixes other peoples problems.
Shane -
Hello, I was trying to upgrade my iTunes for windows 7 PC, but because of invalid signature error I removed iTunes as well as all apple related applications. While reinstalling it , When I click link to install iTunes it immediately says '' thank you for downloading iTunes'' but I don't find it in my system.
I have tried all suggested option to solve it but all in vain. Please help me to get rid of this problemFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Printing causes all programmes to crash
Hello,
I'm using a MacBook Pro, with Mountain Lion. Following a software update, today, whenever I try to print to my HP P3015 printer, all programees (e.g. Word, Safari, Acrobat) freeze then crash.
However, if I click on the print icon in Word, it prints, but does not go to the print menu. I need to be able to print from the other programmes though, so please could someone help?The Crashlog is:
Date/Time: 2012-08-17 17:33:48 +0100
OS Version: 10.8 (Build 12A269)
Architecture: x86_64
Report Version: 11
Command: Adobe Reader
Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
Version: 9.5.2 (9.5.2)
Parent: launchd [286]
PID: 5673
Event: hang
Duration: 1.33s
Steps: 14 (100ms sampling interval)
Hardware model: MacBookPro6,2
Active cpus: 4
Free pages: 67571 pages (+6446)
Pageins: 0 pages
Pageouts: 0 pages
Process: AdobeReader [5673]
Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
Architecture: i386
Parent: launchd [286]
UID: 501
Task size: 17201 pages
CPU Time: 1.277s
Thread 0x1a05a priority 46 cpu time 1.272s
14 start + 41 (AdobeReader) [0x2571]
14 start + 258 (AdobeReader) [0x264a]
14 start + 2371 (AdobeReader) [0x2e8b]
14 RunAcrobat + 318 (Acrobat) [0x7fd8d2ee]
14 RunAcrobat + 2557 (Acrobat) [0x7fd8dbad]
14 -[NSApplication run] + 951 (AppKit) [0x91d7c73c]
14 -[NSApplication sendEvent:] + 4278 (AppKit) [0x91e6281f]
14 -[NSWindow sendEvent:] + 6968 (AppKit) [0x91e67841]
14 AcroSecurityBailOutImpl + 1564514 (Acrobat) [0x800e3f12]
14 AcroSecurityBailOutImpl + 1574247 (Acrobat) [0x800e6517]
14 AcroSecurityBailOutImpl + 237634 (Acrobat) [0x7ff9fff2]
14 AcroSecurityBailOutImpl + 231738 (Acrobat) [0x7ff9e8ea]
14 AcroSecurityBailOutImpl + 3136744 (Acrobat) [0x80263c98]
14 AcroSecurityBailOutImpl + 2207009 (Acrobat) [0x80180cd1]
14 AcroSecurityBailOutImpl + 2207630 (Acrobat) [0x80180f3e]
14 AcroSecurityBailOutImpl + 1747916 (Acrobat) [0x80110b7c]
14 AcroSecurityBailOutImpl + 129039 (Acrobat) [0x7ff857bf]
14 AcroSecurityBailOutImpl + 128454 (Acrobat) [0x7ff85576]
14 AcroSecurityBailOutImpl + 128057 (Acrobat) [0x7ff853e9]
14 CopiesPagesPDE_Open + 51083 (Acrobat) [0x7ff4af41]
14 CopiesPagesPDE_Open + 50624 (Acrobat) [0x7ff4ad76]
14 CopiesPagesPDE_Prologue + 11664 (Acrobat) [0x7ff39d74]
14 CopiesPagesPDE_Prologue + 10438 (Acrobat) [0x7ff398aa]
14 CopiesPagesPDE_Prologue + 6167 (Acrobat) [0x7ff387fb]
14 CopiesPagesPDE_Open + 48421 (Acrobat) [0x7ff4a4db]
14 PMSessionPrintDialog + 38 (Print) [0x96fcb074]
14 sessionPrintDialog(OpaquePMPrintSession*, OpaquePMPrintSettings*, OpaquePMPageFormat*, unsigned char, unsigned char*) + 410 (Print) [0x96fcb213]
14 PJCPrintDialog + 148 (Print) [0x96fcaa88]
14 PMPrivatePrintDialog + 294 (PrintCocoaUI) [0xcc6a3af]
14 ??? (PrintCocoaUI + 147196) [0xcc7cefc]
14 -[NSApplication runModalForWindow:] + 198 (AppKit) [0x91fd8ed5]
14 -[NSApplication _doModalLoop:peek:] + 67 (AppKit) [0x91fd8d14]
14 -[NSApplication _realDoModalLoop:peek:] + 334 (AppKit) [0x91fd8a83]
14 -[NSApplication _modalSession:sendEvent:] + 552 (AppKit) [0x91fd8719]
14 -[NSApplication sendEvent:] + 4278 (AppKit) [0x91e6281f]
14 -[NSWindow sendEvent:] + 6968 (AppKit) [0x91e67841]
14 -[NSControl mouseDown:] + 867 (AppKit) [0x91e6fb89]
14 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 511 (AppKit) [0x91e7046f]
14 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1895 (AppKit) [0x91e70c30]
14 -[NSCell _sendActionFrom:] + 159 (AppKit) [0x91e726bf]
14 -[NSControl sendAction:to:] + 102 (AppKit) [0x91e727b0]
14 -[NSApplication sendAction:to:from:] + 436 (AppKit) [0x91e729a2]
14 -[NSObject performSelector:withObject:] + 70 (libobjc.A.dylib) [0x964ab5d3]
14 ??? (PrintCocoaUI + 119960) [0xcc76498]
14 ??? (PrintCocoaUI + 119648) [0xcc76360]
14 ??? (PrintCocoaUI + 48142) [0xcc64c0e]
14 ??? (PrintCocoaUI + 11389) [0xcc5bc7d]
14 -[NSObject performSelector:] + 62 (libobjc.A.dylib) [0x964ab586]
14 ??? (hpPostScriptPDE + 13438) [0xe50447e]
14 ??? (hpPostScriptPDE + 12535) [0xe5040f7]
14 ??? (HPSmartPrint + 43987) [0xeb68bd3]
14 ??? (HPSmartPrint + 108347) [0xeb7873b]
14 ??? (HPPrintSettings + 212741) [0xebc2f05]
14 ??? (HPPrintSettings + 23681) [0xeb94c81]
14 ??? (HPPrintSettings + 24706) [0xeb95082]
14 ??? (HPPrintSettings + 26850) [0xeb958e2]
14 CFSetApplyFunction + 170 (CoreFoundation) [0x91396ada]
14 CFBasicHashApply + 129 (CoreFoundation) [0x91396b71]
14 __CFSetApplyFunction_block_invoke_0 + 25 (CoreFoundation) [0x91491f59]
14 ??? (HPPrintSettings + 37617) [0xeb982f1]
14 ??? (HPPrintSettings + 196269) [0xebbeead]
14 ??? (HPPrintSettings + 201446) [0xebc02e6]
14 ??? (HPPrintSettings + 7825) [0xeb90e91]
14 CFDictionaryApplyFunction + 170 (CoreFoundation) [0x913b6dca]
14 CFBasicHashApply + 129 (CoreFoundation) [0x91396b71]
14 __CFDictionaryApplyFunction_block_invoke_0 + 32 (CoreFoundation) [0x9147aee0]
14 ??? (HPPrintSettings + 7950) [0xeb90f0e]
14 ??? (HPPrintSettings + 201867) [0xebc048b]
14 ??? (HPPrintSettings + 201323) [0xebc026b]
14 ??? (HPPrintSettings + 201966) [0xebc04ee]
14 ??? (HPPrintSettings + 181276) [0xebbb41c]
14 ??? (HPPrintSettings + 131735) [0xebaf297]
14 CFStringCreateWithFormat + 110 (CoreFoundation) [0x91390e3e]
14 __CFStringAppendFormatCore + 16346 (CoreFoundation) [0x9138c67a]
9 objc_msgSend + 48 (libobjc.A.dylib) [0x96492c20]
9 <executing in user space>
4 objc_msgSend + 34 (libobjc.A.dylib) [0x96492c12]
4 <executing in user space>
1 objc_msgSend + 44 (libobjc.A.dylib) [0x96492c1c]
1 <executing in user space>
Thread 0x1a06a DispatchQueue 1701273966 priority 48
14 _dispatch_mgr_thread + 53 (libdispatch.dylib) [0x984f37fd]
14 kevent + 10 (libsystem_kernel.dylib) [0x96a8e9ae]
*14 ??? (mach_kernel + 3471600) [0xffffff800054f8f0]
Thread 0x1a078 priority 46
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 PrivateMPEntryPoint + 68 (CarbonCore) [0x99880a87]
14 TaskGlue + 17 (AdobeACE) [0x7faf1285]
14 ACEMPThread::Task() + 133 (AdobeACE) [0x7faf1759]
14 MPWaitOnQueue + 261 (CarbonCore) [0x997f9bcb]
14 TSWaitOnConditionTimedRelative + 146 (CarbonCore) [0x998ad69a]
14 TSWaitOnCondition + 128 (CarbonCore) [0x998ad49e]
14 pthread_cond_wait$UNIX2003 + 71 (libsystem_c.dylib) [0x9a4240ad]
14 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x96a8d8e2]
*14 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5cb0]
Thread 0x1a079 priority 46
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 PrivateMPEntryPoint + 68 (CarbonCore) [0x99880a87]
14 TaskGlue + 17 (AdobeACE) [0x7faf1285]
14 ACEMPThread::Task() + 133 (AdobeACE) [0x7faf1759]
14 MPWaitOnQueue + 261 (CarbonCore) [0x997f9bcb]
14 TSWaitOnConditionTimedRelative + 146 (CarbonCore) [0x998ad69a]
14 TSWaitOnCondition + 128 (CarbonCore) [0x998ad49e]
14 pthread_cond_wait$UNIX2003 + 71 (libsystem_c.dylib) [0x9a4240ad]
14 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x96a8d8e2]
*14 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5cb0]
Thread 0x1a07a priority 46
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 PrivateMPEntryPoint + 68 (CarbonCore) [0x99880a87]
14 TaskGlue + 17 (AdobeACE) [0x7faf1285]
14 ACEMPThread::Task() + 133 (AdobeACE) [0x7faf1759]
14 MPWaitOnQueue + 261 (CarbonCore) [0x997f9bcb]
14 TSWaitOnConditionTimedRelative + 146 (CarbonCore) [0x998ad69a]
14 TSWaitOnCondition + 128 (CarbonCore) [0x998ad49e]
14 pthread_cond_wait$UNIX2003 + 71 (libsystem_c.dylib) [0x9a4240ad]
14 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x96a8d8e2]
*14 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5cb0]
Thread 0x1a07b priority 46
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 thread_proxy + 45 (AdobeAGM) [0x7e431921]
14 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75 (AdobeAGM) [0x7e824deb]
14 AGMWorkQueueTask::operator()() + 84 (AdobeAGM) [0x7e823b60]
14 AGMMessageQueueImpl::Pull() + 65 (AdobeAGM) [0x7e431a5d]
14 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26 (AdobeAGM) [0x7e431b08]
14 pthread_cond_wait + 48 (libsystem_c.dylib) [0x9a42bb08]
14 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x96a8d8e2]
*14 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5cb0]
Thread 0x1a07c priority 46
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 thread_proxy + 45 (AdobeAGM) [0x7e431921]
14 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75 (AdobeAGM) [0x7e824deb]
14 AGMWorkQueueTask::operator()() + 84 (AdobeAGM) [0x7e823b60]
14 AGMMessageQueueImpl::Pull() + 65 (AdobeAGM) [0x7e431a5d]
14 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26 (AdobeAGM) [0x7e431b08]
14 pthread_cond_wait + 48 (libsystem_c.dylib) [0x9a42bb08]
14 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x96a8d8e2]
*14 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5cb0]
Thread 0x1a07d priority 46
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 thread_proxy + 45 (AdobeAGM) [0x7e431921]
14 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75 (AdobeAGM) [0x7e824deb]
14 AGMWorkQueueTask::operator()() + 84 (AdobeAGM) [0x7e823b60]
14 AGMMessageQueueImpl::Pull() + 65 (AdobeAGM) [0x7e431a5d]
14 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26 (AdobeAGM) [0x7e431b08]
14 pthread_cond_wait + 48 (libsystem_c.dylib) [0x9a42bb08]
14 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x96a8d8e2]
*14 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5cb0]
Thread 0x1a089 priority 46
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 AcroSecurityBailOutImpl + 4431923 (Acrobat) [0x8039ffe3]
14 kevent + 10 (libsystem_kernel.dylib) [0x96a8e9ae]
*14 ??? (mach_kernel + 3471600) [0xffffff800054f8f0]
Thread 0x1a0b6 priority <multiple>
14 start_wqthread + 30 (libsystem_c.dylib) [0x9a383cca]
14 _pthread_wqthread + 448 (libsystem_c.dylib) [0x9a39be19]
14 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x96a8e0ee]
*14 ??? (mach_kernel + 3911152) [0xffffff80005badf0]
Thread 0x1a0ea priority 46 cpu time 0.001s
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 PrivateMPEntryPoint + 68 (CarbonCore) [0x99880a87]
14 AcroPluginMain + 1909 (Updater) [0x73dea6d5]
14 AcroPluginMain + 126620 (Updater) [0x73e08dfc]
14 MPWaitOnQueue + 261 (CarbonCore) [0x997f9bcb]
14 TSWaitOnConditionTimedRelative + 177 (CarbonCore) [0x998ad6b9]
14 pthread_cond_timedwait_relative_np + 47 (libsystem_c.dylib) [0x9a39e512]
14 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x96a8d8e2]
*14 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5cb0]
Thread 0x1a192 priority 46 cpu time 0.003s
14 thread_start + 34 (libsystem_c.dylib) [0x9a383cee]
14 _pthread_start + 344 (libsystem_c.dylib) [0x9a399557]
14 __NSThread__main__ + 1396 (Foundation) [0x9432429b]
14 -[NSThread main] + 45 (Foundation) [0x94324318]
14 -[NSUIHeartBeat _heartBeatThread:] + 879 (AppKit) [0x91f6ba6d]
14 usleep$UNIX2003 + 60 (libsystem_c.dylib) [0x9a423936]
14 __semwait_signal + 10 (libsystem_kernel.dylib) [0x96a8dc72]
*13 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233e90]
*1 ??? (mach_kernel + 846301) [0xffffff80002ce9dd]
*1 unix_syscall + 467 (mach_kernel) [0xffffff80005e14e3]
*1 __semwait_signal_nocancel + 170 (mach_kernel) [0xffffff800056687a]
*1 semaphore_timedwait_trap_internal + 130 (mach_kernel) [0xffffff80002343d2]
*1 ??? (mach_kernel + 213303) [0xffffff8000234137]
*1 thread_block_reason + 275 (mach_kernel) [0xffffff800022d9c3]
*1 ??? (mach_kernel + 187473) [0xffffff800022dc51]
*1 processor_idle + 227 (mach_kernel) [0xffffff800022f193]
*1 machine_idle + 282 (mach_kernel) [0xffffff80002b8c1a]
Thread 0x1a2bb priority 46
14 start_wqthread + 30 (libsystem_c.dylib) [0x9a383cca]
14 _pthread_wqthread + 448 (libsystem_c.dylib) [0x9a39be19]
14 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x96a8e0ee]
*14 ??? (mach_kernel + 3911152) [0xffffff80005badf0]
Thread 0x1a2dd priority 48
14 start_wqthread + 30 (libsystem_c.dylib) [0x9a383cca]
14 _pthread_wqthread + 448 (libsystem_c.dylib) [0x9a39be19]
14 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x96a8e0ee]
*14 ??? (mach_kernel + 3911152) [0xffffff80005badf0]
Binary Images:
0x1000 - 0x2fff com.adobe.Reader 9.5.2 (9.5.2) <06ABC9DF-C970-48F7-B58B-8C65C183E449> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
0xcc59000 - 0xcc9affb com.apple.print.framework.Print.Private 8.0 (409) <67534838-4EC8-3C20-9F9B-C3A2BC191AC6> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
0xe501000 - 0xe558ff7 com.hp.print.psdriver.hpPostScriptPDE 19.1.0 (19.1.0b429) <98154566-1F1F-3648-B1C6-5A264725B989> /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/MacOS/hpPostScriptPDE
0xeb5e000 - 0xeb7efff com.hp.print.HPSmartPrint 5.9.0 (5.9.0.16) <7D86579E-84BE-3675-93B2-90632ACA1AC1> /Library/Printers/hp/Frameworks/HPSmartPrint.framework/Versions/A/HPSmartPrint
0xeb8f000 - 0xebe6ff7 com.hp.print.psdriver.HPPrintSettings 19.1.0 (19.1.0b429) <31475196-9F26-33CE-89BC-49FB9390E141> /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/PlugIns/HPPrintSettin gs.bundle/Contents/MacOS/HPPrintSettings
0x73de5000 - 0x73e2afd8 com.adobe.AcrobatPlugin.Updater 9.5.2 (9.5.2) <AEB7097E-F27D-473E-BDC2-AD4E2F2358C8> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/Updater.acroplugin/Contents/MacOS/Updater
0x7e42a000 - 0x7e940fef AdobeAGM <5130E97A-9E5E-4A3C-870C-D687B59C179A> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x7faef000 - 0x7fbfcfe7 AdobeACE <B02CBCC3-BED7-4542-987A-615C07BC6B0C> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x7fd8b000 - 0x80c8cfc8 com.adobe.Acrobat.framework 9.5.2 (9.5.2) <4C3821C8-A096-4A7E-BCBD-424ED6E1DBC5> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Acrobat
0x91385000 - 0x9156cffb com.apple.CoreFoundation 6.8 (744) <A2BB4949-264A-302B-897E-713860894FE6> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x91c23000 - 0x927dcfff com.apple.AppKit 6.8 (1187) <5E13B150-4096-3B61-9DC0-6ABA48F6515B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit -
I wonder if there is an application to uninstall a logiciel and all files related to the same thanks.
Bruno VasquesAnother option:
AppDelete -
Crystal Reports Causes Application to Hang in crpe32.dll When Viewing Report
All,
We have a C# Winform Application that uses Crystal Reports 13.0.9. In production, our application is intermittently hanging. The crash dump analysis indicates that a Crystal Reports assembly is causing blocked threads (i.e. deadlock). The results of crash dump analysis from two different workstations and diagnostic information about one of the affected machines is included below.
When this error occurs, the users are simply trying to view the report. The database is SQL Server 2012 Express but, the report does not pull data from the database. Rather, data is pushed to the report via DataSet and Adapter. The Crystal Runtime is physically installed on the machine (i.e. they are not using a report server). Unfortunately, our QA and development teams are unable to reproduce this issue in their respective environments. We have many other users of this application and version of Crystal Reports. And, this seems to be the only isolated case where the application hangs on the Crystal DLLs.
Can someone please provide advice and/or feedback on how to interpret and/or further analyze the information in the dump analysis for troubleshooting purposes. I apologize for putting the dump analysis and diagnostic information in a code block but, it was the only way I could post the information without errors.
Debug Diagnostic Tool (Dump Analysis)
Detected a serious critical section related problem in PureService_MINI.dmp
Lock at crpe32+76f158 is Uninitialized
Impact analysis
10.00% of threads blocked
(Threads 9)
The following functions are involved in the root cause
crpe32+13e84
The following modules are involved in the root cause
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll
The following vendors were identified for follow up based on root cause analysis
Unknown vendor for module C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll
Please follow up with the vendors identified above
Report for PureService_MINI.dmp
Type of Analysis Performed Hang Analysis
Machine Name ADMIN-LSM
Operating System Unexpected
Number Of Processors 4
Process ID 3880
Process Image C:\Scribble\MarinaOffice.NET\PureService.exe
System Up-Time 00:00:00
Process Up-Time 01:03:31
Top 5 Threads by CPU time
Note - Times include both user mode and kernel mode for each thread Thread ID: 0 Total CPU Time:
00:00:31.296 Entry Point for Thread: 0x00000000
Thread ID: 2 Total CPU Time: 00:00:00.077 Entry Point for Thread: 0x00000000
Thread ID: 7 Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000
Thread ID: 5 Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000
Thread ID: 4 Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000
NET Analysis Report
CLR Information
.NET Threads Summary
CLR Information
CLR version = 4.0.30319.34014
CLR Debugger Extension = C:\Program Files\DebugDiag\x86Support\Exts\psscor4.dll
.NET Threads Summary
Failed to request ThreadStore
Locked critical section report
Critical Section crpe32+76f158
Lock State Uninitialized
Lock Count 1
Recursion Count 1
Entry Count 0
Contention Count 0
Spin Count 33556432
Owner Thread System ID 7988 (not present in dump)
Thread report
Thread 0 - System ID 7988
Entry point 0x00000000
Create time 10/8/2014 2:33:00 PM
Time spent in user mode 0 Days 00:00:24.687
Time spent in kernel mode 0 Days 00:00:06.609
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
.NET Call Stack
Function
System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
Full Call Stack
Function Source
ntdll!NtWaitForSingleObject+c
KERNELBASE!WaitForSingleObjectEx+99
KERNELBASE!WaitForSingleObject+12
dtsagent+3376d
sacommlayer+965c
clientdoc+31995
clientdoc+10961
clientdoc+10b14
clientdoc+27b07
clr!JIT_MonExitWorker+a
0x03eb1310
0x09146f40
0x114496b4
0x114bf320
Back to Top
Thread 1 - System ID 4672
Entry point 0x00000000
Create time 10/8/2014 2:33:00 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
Function Source
ntdll!NtWaitForMultipleObjects+c
KERNELBASE!WaitForMultipleObjectsEx+dc
clr!DebuggerRCThread::MainLoop+98
clr!DebuggerRCThread::ThreadProc+cb
clr!DebuggerRCThread::ThreadProcStatic+b9
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 2 - System ID 7832
Entry point 0x00000000
Create time 10/8/2014 2:33:00 PM
Time spent in user mode 0 Days 00:00:00.062
Time spent in kernel mode 0 Days 00:00:00.015
.NET Call Stack
Function
Full Call Stack
Function Source
ntdll!NtWaitForMultipleObjects+c
KERNELBASE!WaitForMultipleObjectsEx+dc
clr!WKS::WaitForFinalizerEvent+be
clr!WKS::GCHeap::FinalizerThreadWorker+6e
clr!ManagedThreadBase_DispatchInner+67
clr!ManagedThreadBase_DispatchMiddle+82
clr!ManagedThreadBase_DispatchOuter+5b
clr!WKS::GCHeap::FinalizerThreadStart+198
clr!Thread::intermediateThreadProc+4d
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
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Thread 3 - System ID 4668
Entry point 0x00000000
Create time 10/8/2014 2:33:01 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
.NET Call Stack
Function
Full Call Stack
Function Source
ntdll!NtDelayExecution+c
KERNELBASE!SleepEx+8a
clr!ThreadpoolMgr::TimerThreadFire+3e
clr!ThreadpoolMgr::TimerThreadStart+6b
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
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Thread 4 - System ID 4020
Entry point 0x00000000
Create time 10/8/2014 2:33:01 PM
Time spent in user mode 0 Days 00:00:00.015
Time spent in kernel mode 0 Days 00:00:00.00
Function Source
ntdll!NtRemoveIoCompletion+c
KERNELBASE!GetQueuedCompletionStatus+44
System_Data!SNIAsyncWait+71
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 5 - System ID 7308
Entry point 0x00000000
Create time 10/8/2014 2:33:01 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.015
Function Source
ntdll!NtWaitForMultipleObjects+c
KERNELBASE!WaitForMultipleObjectsEx+dc
user32!MsgWaitForMultipleObjectsEx+159
user32!MsgWaitForMultipleObjects+1f
GdiPlus!BackgroundThreadProc+4b
GdiPlus!DllRefCountSafeThreadThunk+10
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
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Thread 6 - System ID 1988
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
Function Source
user32!NtUserGetMessage+c
user32!GetMessageW+2a
mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f
mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7
mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126
msvcr80+29bb
msvcr80+2a47
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
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Thread 7 - System ID 7596
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.015
Time spent in kernel mode 0 Days 00:00:00.00
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
Function Source
user32!NtUserGetMessage+c
user32!GetMessageW+2a
mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f
mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7
mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126
msvcr80+29bb
msvcr80+2a47
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 8 - System ID 2880
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
Function Source
user32!NtUserGetMessage+c
user32!GetMessageW+2a
mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f
mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7
mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126
msvcr80+29bb
msvcr80+2a47
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 9 - System ID 8072
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
Function Source
ntdll!NtWaitForSingleObject+c
ntdll!RtlpWaitOnCriticalSection+d0
ntdll!RtlpEnterCriticalSectionContended+a0
ntdll!RtlEnterCriticalSection+42
crpe32+13e84
crpe32+13ec5
Crash Dump Analysis (Workstation 2)
WARNING - DebugDiag was unable to locate debug symbols for crpe32.dll, so the information below may be incomplete.
Detected possible blocking or leaked critical section at crpe32!MWCleanupProcess+3b3998 owned by thread 0 in PureService.dmp
Impact of this lock
9.09% of threads blocked
(Threads 9)
The following functions are trying to enter this critical section
crpe32!Ordinal995+13e84
The following module(s) are involved with this critical section
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll from SAP BusinessObjects
The following vendors were identified for follow up based on root cause analysis
SAP BusinessObjects
Please follow up with the vendors identified above
Report for PureService.dmp
Type of Analysis Performed Hang Analysis
Machine Name ADMIN-LSM
Operating System Unexpected
Number Of Processors 4
Process ID 3880
Process Image C:\Scribble\MarinaOffice.NET\PureService.exe
System Up-Time 1 day(s) 04:57:28
Process Up-Time 01:03:06
Top 5 Threads by CPU time
Note - Times include both user mode and kernel mode for each thread Thread ID: 0 Total CPU Time: 00:00:31.296 Entry Point for Thread: 0x00000000
Thread ID: 2 Total CPU Time: 00:00:00.077 Entry Point for Thread: 0x00000000
Thread ID: 7 Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000
Thread ID: 5 Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000
Thread ID: 4 Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000
.NET Analysis Report
CLR Information
.NET Threads Summary
CLR Information
CLR version = 4.0.30319.34014
CLR Debugger Extension = C:\Program Files\DebugDiag\x86Support\Exts\psscor4.dll
.NET Threads Summary
Failed to request ThreadStore
Locked critical section report
Critical Section crpe32!MWCleanupProcess+3b3998
Lock State Locked
Lock Count 1
Recursion Count 1
Entry Count 0
Contention Count 1
Spin Count 33556432
Owner Thread 0
Owner Thread System ID 7988
Thread report
Thread 0 - System ID 7988
Entry point 0x00000000
Create time 10/8/2014 2:33:00 PM
Time spent in user mode 0 Days 00:00:24.687
Time spent in kernel mode 0 Days 00:00:06.609
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
.NET Call Stack
Function
CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(System.Object ByRef, Int32)
CrystalDecisions.CrystalReports.Engine.CRPE.PEOpenEngineEx(CrystalDecisions.CrystalReports.Engine.PEEngineOptions ByRef)
System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
Full Call Stack
Function Source
ntdll!NtWaitForSingleObject+c
KERNELBASE!WaitForSingleObjectEx+99
KERNELBASE!WaitForSingleObject+12
dtsagent+3376d
sacommlayer!DllGetClassObject+16dc
clientdoc!DllGetClassObject+2b26b
clientdoc!DllGetClassObject+a237
clientdoc!DllGetClassObject+a3ea
clientdoc!DllGetClassObject+213dd
clr!JIT_MonExitWorker+a
0x03eb1310
0x09146f40
0x114496b4
0x114bf320
Back to Top
Thread 1 - System ID 4672
Entry point 0x00000000
Create time 10/8/2014 2:33:00 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
Function Source
ntdll!NtWaitForMultipleObjects+c
KERNELBASE!WaitForMultipleObjectsEx+dc
clr!DebuggerRCThread::MainLoop+98
clr!DebuggerRCThread::ThreadProc+cb
clr!DebuggerRCThread::ThreadProcStatic+b9
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 2 - System ID 7832
Entry point 0x00000000
Create time 10/8/2014 2:33:00 PM
Time spent in user mode 0 Days 00:00:00.062
Time spent in kernel mode 0 Days 00:00:00.015
.NET Call Stack
Function
Full Call Stack
Function Source
ntdll!NtWaitForMultipleObjects+c
KERNELBASE!WaitForMultipleObjectsEx+dc
clr!WKS::WaitForFinalizerEvent+be
clr!WKS::GCHeap::FinalizerThreadWorker+6e
clr!ManagedThreadBase_DispatchInner+67
clr!ManagedThreadBase_DispatchMiddle+82
clr!ManagedThreadBase_DispatchOuter+5b
clr!WKS::GCHeap::FinalizerThreadStart+198
clr!Thread::intermediateThreadProc+4d
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 3 - System ID 4668
Entry point 0x00000000
Create time 10/8/2014 2:33:01 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
.NET Call Stack
Function
Full Call Stack
Function Source
ntdll!NtDelayExecution+c
KERNELBASE!SleepEx+8a
clr!ThreadpoolMgr::TimerThreadFire+3e
clr!ThreadpoolMgr::TimerThreadStart+6b
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 4 - System ID 4020
Entry point 0x00000000
Create time 10/8/2014 2:33:01 PM
Time spent in user mode 0 Days 00:00:00.015
Time spent in kernel mode 0 Days 00:00:00.00
Function Source
ntdll!NtRemoveIoCompletion+c
KERNELBASE!GetQueuedCompletionStatus+44
System_Data!SNIAsyncWait+71
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 5 - System ID 7308
Entry point 0x00000000
Create time 10/8/2014 2:33:01 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.015
Function Source
ntdll!NtWaitForMultipleObjects+c
KERNELBASE!WaitForMultipleObjectsEx+dc
user32!MsgWaitForMultipleObjectsEx+159
user32!MsgWaitForMultipleObjects+1f
GdiPlus!BackgroundThreadProc+4b
GdiPlus!DllRefCountSafeThreadThunk+10
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 6 - System ID 1988
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
Function Source
user32!NtUserGetMessage+c
user32!GetMessageW+2a
mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f
mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7
mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126
msvcr80!_callthreadstartex+1b f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 348 + 6
msvcr80!_threadstartex+66 f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 326 + 5
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 7 - System ID 7596
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.015
Time spent in kernel mode 0 Days 00:00:00.00
Function Source
user32!NtUserGetMessage+c
user32!GetMessageW+2a
mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f
mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7
mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126
msvcr80!_callthreadstartex+1b f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 348 + 6
msvcr80!_threadstartex+66 f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 326 + 5
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 8 - System ID 2880
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
Function Source
user32!NtUserGetMessage+c
user32!GetMessageW+2a
mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f
mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7
mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126
msvcr80!_callthreadstartex+1b f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 348 + 6
msvcr80!_threadstartex+66 f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 326 + 5
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
Back to Top
Thread 9 - System ID 8072
Entry point 0x00000000
Create time 10/8/2014 3:28:20 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
Function Source
ntdll!NtWaitForSingleObject+c
ntdll!RtlpWaitOnCriticalSection+d0
ntdll!RtlpEnterCriticalSectionContended+a0
ntdll!RtlEnterCriticalSection+42
crpe32!Ordinal995+13e84
crpe32!Ordinal995+13ec5
Back to Top
Thread 10 - System ID 4756
Entry point 0x00000000
Create time 10/8/2014 3:36:03 PM
Time spent in user mode 0 Days 00:00:00.00
Time spent in kernel mode 0 Days 00:00:00.00
.NET Call Stack
Function
Full Call Stack
Function Source
ntdll!NtWaitForSingleObject+c
KERNELBASE!WaitForSingleObjectEx+99
clr!CLRSemaphore::Wait+bf
clr!ThreadpoolMgr::UnfairSemaphore::Wait+12f
clr!ThreadpoolMgr::WorkerThreadStart+309
clr!Thread::intermediateThreadProc+4d
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+20
ntdll!_RtlUserThreadStart+1b
System Diagnostic Information
[System Summary]
Item Value
OS Name Microsoft Windows 7 Professional x64
OS Version 6.1 Service Pack 1 (Build 7601)
System Name RENTAL
System Model OptiPlex 760
System Manufacturer Dell Inc.
Processor Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
BIOS Version DELL - 15
IP 192.168.234.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Locale United States
User Name Rentals
Time Zone Central Standard Time
Total Physical Memory 3933 MB
Available Physical Memory 1100 MB
Serial number H2RN5J1
MAC address 00-23-AE-8D-BD-ADHi Aaaron
This will be one of those; "works here, not there, what's the diff?". E.g.;
OS?
Load?
Runtime - CR, DB clinet, VC++ and other.
Printer drivers(?)
If this is a 32 bit app, use the Modules utility to compare the runtime on a working computer and one that does not work. When doing the comparisons, look at the CR runtime, the db runtime, the VC++ runtime and any other runtime differences.
Since you are using MS SQL 2012, ensure that the SQL Native 11 client is installed.
Re. printer drivers, check to see that you are using the latest updates for what ever printer is default or used by the reports. Also, make sure the printer driver is designed for the OS.
Oh. One more thing. You can attach files here; just click on the "Use advanced editor" link. You will have to rename the file to .txt, then attach. Just sayin - that way you don't have to copy paste
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter
Message was edited by: Ludek Uher -
Hp all-in One remote prints test page but cannot find printer for anything else
The HP All-in-One application can print test pages on my 8610 but when I go to any document or photo and try to print I get the following message "This Printer is not available." I have checked and have the latest version of the HP All-in-one Printer Remote application and the HP Print Service Plugin applications from the Google Play store. I am using a Samsung Galaxy 5 running Android 5.0. If I print a page from my laptop using wireless to this printer, I can see the All-in-One application tracking my printer status so I know it can see the printer. The app on the phone will show the status under the printer name going from Ready to Unavailable to Ready as a document is printed and then finished. I am printing directly with local WIFI and am not using the ePrint feature.
Hello , Welcome to the HP Forums!
I hope you have a pleasant experience here. I'd like to help you with the issues you are having printing from your Samsung Galaxy S5 to your HP Officejet Pro 8610 e-All-in-One printer. Firstly, do you have the printer plugged directly into a wall outlet? The printer has a power moderator built in, so if it is plugged into a power surge bar or battery backup it may be getting inconsistent power. This can cause all kinds of firmware glitches (like the printer status not being broadcast properly). If that doesn't immediately resolve the issue, please follow the steps below: Network Power Reset: Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. Restore Network Defaults and Reconnect: 1. On the front panel of the printer, touch your wireless icon at the top2. Select Settings.3. Select Restore Network Defaults.4. Restart your printer.5. Once it's booted back up, touch the wireless icon again.6. Select Settings.7. Select Wireless Setup Wizard and follow the prompts to enter your wireless network details.8. Try enabling the web services again. Another thing I would suggest, would be to download the HP ePrint app, rather than the All-in-One Remote. The Remote is moreso suited for scanning to your phone from your product, so I would suggest trying the ePrint app (you can download it from the Play Store). If the issue persists after these steps, please answer the following questions so I'm better able to assist: Are you able to print reliably from any other devices on your network?What brand and model of router are you using?What is it that you are trying to print? (ie. E-mail, photo, document)What app are you printing from? (Some Android apps have a direct printing feature)I look forward to hearing back from you and working towards a resolution to this issue!Have a great weekend. -
Performance issues -- related to printing
Hi All,
I am haviing production system performance issues related to printing. endusers are telling the printing is slow for almost printers. We are having more that 40 to 50 printers in landscape.
As per my primary investigation I didnt find any issues in TSP01 & TSP02 tables. But I can see the table TST01 and TST03 table having many number of entries (more that lakh). I dont have idead about this table. Is ther eany thing related to this table where the print causes slowness or any other factors also makes this printing issue .. Please advice ..
thanks in advanceHai,
Check the below link...
http://help.sap.com/saphelp_nw70/helpdata/en/c1/1cca3bdcd73743e10000000a114084/content.htm
http://help.sap.com/saphelp_nw70/helpdata/en/fc/04ca3bb6f8c21de10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/86/1ccb3b560f194ce10000000a114084/content.htm
TemSe cannot administer objects that require more than two gigabytes of storage space, regardless of whether the objects are stored in the database or in the file system. Spool requests of a size greater than two gigabytes must therefore be split into several smaller requests.
It is enough if you perform the regular background jobs and Temse consistency checks for the tables.
This will help in controlling the capacity problems.
If you change the profile parameter rspo/store_location parameter value to 'G' this will make the performance better. The disadvantages are TemSe data must be backed up and restored separately from the database using operating system tools, In the event of problems, it can be difficult to restore consistency between the data held in files and the TemSeu2019s object management in the database. Also you have take care of the Hard disk requirements because in some cases, spool data may occupy several hundred megabytes of disk storage. If you use the G option, you must ensure that enough free disk space is available for spool data.
Regards,
Yoganand.V -
All emails in Mail print with a light gray background.
Since upgrading to Mountain Lion all the emails I print from Mail shows with a light gray background.
How can I change that?
The printouts just look dirty.
Thank you!Hi Eric,
Thanks for writing!
I'm on 10.8.5 which is the latest update.
I have an HP Laserjet which is about 8 years old. I tried printing out this page and it showed gray. Also went to webmail and the same thing happened. But it didn't happen in InDesign.
Do you have any idea what's causing this?
Thank you!
Wendy
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