ALL VZW CUSTOMERS I DESPERATELY NEED YOUR HELP!!!! PLS REPLY!

Question

Hello ALL customers and
consumers of Verizon Wireless service and their products. On one hand I have
heard bad things about Verizon adding things to your bill that shouldn't be
there, bad reception in areas where reception should be smooth sailing, and just
negative in general. On the other hand I have had issues that one or two phone
calls resolve the issue and things are going fine again. For me I have had a
very good experience with Verizon Wireless over the 5 or 6+ years I have been a
customer of theirs. I enjoyed speaking with the representatives about my
problem and they tried their best to help me solve the issue. This past time
really left a sour taste in my mouth about how Verizon does business. I have
lived in the same house for over 20 years and have ordered things from QVC, to
facial creams and makeup to gifts for other people, all sent to the house. It
has been my experience that more expensive items were sent thru FEDEX or UPS
and not the USPS. I was given no other alternatives to getting my phone
replaced *thru FEDEX or UPS to make sure they get a signature of the person
they hand my $550.00 cellular phone and kit to*. Instead they put my order thru
the USPS for some reason* again I have had stuff sent from Verizon to here with
no issues until it was sent thru the post office where they sat my almost 600
dollar phone on the porch, in plain view of anyone driving by.
 This was done in very poor taste and I don’t believe
I should have to pay for an item I have no control over sending back when I did
not receive it. First of all I DON’T know what was in the package *for all I know it could have been crackers and pudding? I never saw or touched the packageI didn't’t
have it to open, it could have had crackers in the box for all I know*! Second
I don’t know that the package was sat on the front porch either. Thirdly I was
told by a young man that he spoke to his supervisor and they would take the fee
for the phone off my account but still look into it, but it wouldn't be my
problem anymore and he could go ahead and 
send me out a new phone. This time by FEDEX and YES I got it and was
able to send the defective phone back to Verizon. So we will see what happens
next since they are saying I am being charged for this phone I did not get and
was offered NO insurance on the delivery of the phone. Anything over $50.00 I
get some type of insurance if offered on it, (who made the horrible decision to
send such an expensive device thru the mail man??) In the EVENT that something
goes wrong.
 In the 20 years I have lived here I have had
no other issues with getting something from manufacturers to my home. As I said
earlier I have to say I have been a LOYAL customer consistently for about 5 to
8 years. GIVE OR TAKE A YEAR. . . Does this make sense to anyone, because I can clarify
any part of this!  SO anyhow I said I
would keep this short and sweet so you could respond and let me know what you
think about things. Unfortunately that didn't’t happen because I needed to get
all the information IN so you that are reading it could say what you think
about it. [personal detail removed]. I figure that any smart phone is more like a
computer so It will have glitches in it somehow so I have stayed with the
Samsung Charge even though it has some glitches in it, but I will say a
phenomenal camera on front and back. As well as some fun picture software with
it. I just really shouldn't’t have to pay for this phone they are saying was sent
to me that no one in my small family ever saw and I am told by the VZW customer
service people that it’s ESN hasn’t been activated *which I am guessing how u
see if its been turned on or not*. I don’t understand why someone would steal a
phone with GPS sensors and technology in it. I will attempt to call VZW today
sometime when they open but I don’t now that I will get much fruit from my
labor of talking to someone. Occasionally a nice person will come on and
every time I tell the story to a representative and they are always floored that
someone would send a device thru the postal service. So I hope for the best,
Verizon has been go to myself and my family *our four lines* for a long time.
Tell me what you think about this issue people of the community. And any VZW
employees that are on reading this as well can you please get this to the right
person? I don’t deserve to pay for any of this AT ALL! Travis~

Answer 1

verizon changed their shipping policy sometime eariler this year. free shipments for warranty replacements are free, if you want fedex its like 7 bucks, over night like 17.  Are you sure you where not offered a choice?
Verizon is at fault for your postal carriers mistake or the willing theft by some unknown person??
The reason someone would steal a phone like this is fairly simple, its pretty much an ipod at this point. you can play games on wifi and listen to music, watch movies on an sd card.
Sign up for TEC for 6.99 a month and not only do you get the insurance and warranty on device past 1 year you get free fedex over night shipping.