Allow 3rd party software to collect emails from Exchange server 2010

i have a hosed client based ticket system that i use for my internal and external customers. i would like to have each person who wants to create a ticket use and an email address [email protected]
I've already created the email address and it works for internal and external. you can access the account using OWA. the problem i'm having is the hosed 3rd party software wants to connect and collect emails every 15 minutes. the directions they have use
IMAP and POP. how do i allow that 3rd party to collect emails from that email address? without created a security hole? don;t want to be hit by spammers or be on a blacklist. please help

Hi Donlancellotta,
From your description, I'm so confused that can't understand what your requirement is.
Could you explain more about your requirement?
What is the "collect emails" mean?
Best regards,
Niko Cheng
TechNet Community Support

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