Allow agent to enter data into agent desktop?

Hi Guys,
wondering if anyone can comment on this. our customer is looking for a way to enter data /code into CAD as the call arrives based on teh user issue.
for example, lets say we define a code in script or workflow/enterprise data some how (not sure if this can be done) a code 60 for users who has 'internet issues'. so as soon as teh agent mention that issue we can catagorize this call into code 60. so agent would choose (from drop down menu in cad from the available such codes) or manually type in the code?
then Historical reporting can be used to pull all the calls with those codes associated.
is it possible? pls let me know.
vijay

wrap up code is one option..also another option is to include it in the enterprise data as it shown here in this youtube video.
https://www.youtube.com/watch?v=gGdsPc9zI5U&list=UUkB02mmFBBZqVBWY5XHAsoA
"UCCX: Call Custom Variable Modification in CAD "

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I have manually inputted data into a blank spreadsheet and would like to use a form to enter data into that sheet !!! How do I do that please

Leigh,
After creating your table, Tap the Tab marked "+" and select "Form" - you will be asked which table to use. (You should get into the habit of naming your tables - if the table name isn't visible, select the table and tap the Styles (Brush) Menu > Table > Turn ON table Name, then double tap on the Table to edit it.)
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deniz.

Hi,
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Numeric Keypad does not enter data into Excel

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I have searched Apple help without success.

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Hi,
I realize that you mentioned that it worked in 9.1, so perhaps the problem is not related to RDP performance. However, you still might want to have a look at Ericom Blaze, a software product that accelerates and compresses standard Microsoft RDP. Blaze accelerates RDP performance by as much as 10-25 times, and helps deliver higher frame rates and reduce screen freezes and choppiness.
You can read more about Blaze at:
http://www.ericom.com/ericom_blaze.asp?URL_ID=708
Or view a video demo at:
http://www.ericom.com/blaze_youtube.asp?URL_ID=708
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What kind of form is this?
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Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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"DATE" DATE DEFAULT SYSDATE,
PRDORDNO VARCHAR2(12),
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This SQL statement works:
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2. Click on "Tables" then on my table named PACKINGLINE
3. Click the "Data" tab
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Error message
==================
INSERT INTO "DBO"."PACKINGLINE" (SNO, PRDORDNO) VALUES ('1000808971', '100080897')
One error saving changes to table "DBO"."PACKINGLINE":
Row 5: ORA-06550: Row 1、Column 25:
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ORA-06553: PLS-320: the declaration of the type of this expression is incomplete or malformed
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PL/SQL: SQL Statement ignored
==================
I can copy and paste the above query into a normal SQL statement window and the data commits fine.

Its so flaky there really must be something wrong Mr Adobe support person....
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Hi all,
New here, and to acrobat forms, so please bear with me!
What I'm trying to achieve is a form that calculates total invoice value, based on a total number of hours worked, and a rate. The user fills in the total hours, but then the problem is that some people know their fixed rate, and others have a changing rate. Those with a changing rate simply know the amount they are invoicing for. What I'd like, is a way for the TotalInvoice value to be calculated by Rate*TotalHours when the user enters a value into the Rate field... OR ... for Rate to be calculated by TotalInvoice/TotalHours when the user enters a value into the TotalInvoice field.
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What you propose can be difficult, becuase you're describing a circular reference between the two fields. When the 1st value changes, you want the 2nd value to be calculated based on the 1st value. But when the 2nd value changes, you want the 1st value to be calculated based on the 2nd, ad infinitum. There are ways to short-circuit the loop, but it depends on whether you need to do the calculation only when there is manual entry, or whether you need it to work when either field value changes programmatically or by importing form data.
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Brett Grossmann wrote:
done once and then you are off to the races.
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I am trying to enter html into the add text section ("Help Text")of the report. However, the information that i am entering is defaulting to the centre when it is being displayed. i have tried adding html tags <Align> to align the data to the left side of the page., However it does not seem to be recognising it.
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Let's make this simple:
a) Your book seems to assume you're doing development remotely.
b) You are not doing development remotely.
c) Therefore, you shouldn't follow every step listed in your book (i.e. ignore the stuff about Telnet).
Assuming you installed mySQL in the standard location, you can use this batch file to start mySQL on your machine:
@echo on
cd c:\mysql\bin
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@echo off
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Use this batch file to shut down mySQL:
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mysqladmin shutdown
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I have a simple microsoft access database (table with a handful of fields).
I want to make a flash form that operators can use on mac and pc to enter information into the database.
I know little about databases and although I've worked as a designer with flash for years, i know little about the latest scripting too.
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Thanks in advance for any comments

The answer is sort of.
Flash that is served up from a webserver cannot access a database directly with out some back end server that actually does the hand shaking.
There are a number of ways to do it though.
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Hi there,
I'm not at all versed in Java, so I would like some advice on how to do the following in a web page.
Imagine you have a group of four users and they have to be able to give you a response to a question and be able to see what the others have responded.
Basically I want the users to be able to to enter text into the webpage, so that the question can be changed and also so that each person can change their reply (in a space under their name.)
It would also be acceptable if the text was from a predetermined list, ie a drop down list which has a "memory"
Any ideas would be most welcome, thanks in advance!
-Ekipero-

Hi again,
I think I didn't explain myself clearly enough.
Basically, all I need is a text box which can be edited by anyone who visits the webpage, and which once edited has a "memory" so the next person who visits the page can see what the person before wrote.
I don't know any Java but I'm sure an applet to do this can't be too difficult right?
Perhaps doing it through a text box and a Submit button which then pastes what has been written in the text box onto the page? Or perhaps the text can be chosen from a predetermined list?
Thanks in advance to all ;-)
-Ekipero-

Entering Data into Excel with Applescript

I am looking to populate various worksheets in a single Excel file (Workbook?) with data that I enter via a dialog box in an Applescript. I'm a newbie and can't quite figure out the Applescript syntax of how to actually get data to be entered into an Excel cell.
dan

I only have 2004 to test on at the moment, and I can't see your whole worksheet, but:
I made a file Workbook1.xls on my desktop and made the second worksheet name "Room 218".
Entering "H,218" works OK with this script, so I suspect there's something odd about the two extra "activates" that you have in your code, unless it is to do with 2008.
<pre style="
font-family: Monaco, 'Courier New', Courier, monospace;
font-size: 10px;
margin: 0px;
padding: 5px;
border: 1px solid #000000;
width: 720px;
color: #000000;
background-color: #FFDDFF;
overflow: auto;">
set a to text returned of (display dialog "Please enter the slot (A-H) and the room #, separating them with a comma:" default answer "")
set astid to AppleScript's text item delimiters
set AppleScript's text item delimiters to ","
set AppleScript's text item delimiters to astid
set {chosenslot, chosenroom} to {(a's text item 1), (a's text item 2)}
tell application "Microsoft Excel"
activate
open workbook workbook file name ((path to desktop as text) & "Workbook1.xls")
set worksheetname to "Room " & chosenroom
activate object worksheet worksheetname
set formula of range "J3" of worksheet worksheetname to chosenslot
end tell </pre>
Incidentally, all those commas in the formatted script threw me, and it happened to me as well.
Insert this line at the top of the forum formatting script to be safe:
<pre style="
font-family: Monaco, 'Courier New', Courier, monospace;
font-size: 10px;
margin: 0px;
padding: 5px;
border: 1px solid #000000;
width: 720px;
color: #000000;
background-color: #FFDDFF;
overflow: auto;">
set AppleScript's text item delimiters to " "
</pre>

Allow agent to enter data into agent desktop?

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