Allow help desk to manage open files on file server

Question

I am looking to delegate the ability to manage open files to our help desk users.  They are getting an increasing number of calls from users asking about files and who has them open, or to force close them..etc.
The help desk users are not admins on our file server, therefore do not have access to RDP to the file server.  I was hoping they could do it from computer management RSAT tools on their local machine.  I just don't know how to allow them to do
it.
Thanks
sb

Answer 1

Hello,
Since they are not able to RDP the FS then they should need to access files using shared folders.
For that, you will need to share the root folder where your files are. Please give Full Control permission on it. Here, to manage their permissions, you can grant them what you want using NTFS permissions.
Note that NTFS and Share permissions are combined and the user will be have the minimum of privileges when he access the folder as a share. For that, I recommended using FC permission on the shared folder to avoid additional management tasks.
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