Allow Mac Adobe Reader user to save filled-out form

I have created an interactive PDF form for a client's website. Her patients are able to fill out the form and submit it to her. She is able to receive the form, but cannot save it to her Mac using Adobe Reader for the Mac. She says it goes blank when she tries to save it.
I created the form in LiveCycle Designer ES 8.2. I double-checked in Acrobat 9 Pro, Extend Features in Adobe Reader, and it says "This document already has enabled usage rights in Adobe Reader".
Does my client need to have Acrobat in order to save the filled-out forms?
I will attach a test copy of the form.
Thank you very much,
Heather

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Allow Mac Adobe Reader user to save filled-out form

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