Almost everything I do whether send an email or load a webpage it takes a very long time since I updated the latest version of Firefox; what can I do?
I updated to Firefox 14.0.1; my Operating System is Windows Vista on my Compaq Presario C700. I have taken it to the computer repair shop and they said they found a Trojan and removed it. It was still operating VERY slowly, so I took it back in. They said they could not find anything more. I removed MANY of my desktop icons and eliminated some of the programs from my start up menu. It is still taking up to 5 minutes to load some pages even just send an email!
Hi,
Please try the [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] feature via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''.
(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the '''Default User''' profile. While the [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Profile Manager] is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data until deleted.
[https://support.mozilla.org/en-US/kb/Managing-profiles Managing profiles]
[https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto]
If the issue is due to Windows malware, posting in a dedicated security forum would also be helpful:
http://www.bleepingcomputer.com/forums/forum79.html
http://www.spywarewarrior.com/index.php
http://www.spywareinfoforum.com/
http://www.wilderssecurity.com/
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== This happened ==
Every time Firefox opened
== updated to newest version ==
== User Agent ==
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this information was found at[[ http://www.pcworld.com/article/200103/fix_outlook_general_failure_error_for_email_links.html]]
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* http://kb.mozillazine.org/Cookies
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'''bold text'''
@sjpierce - I don't believe that this is a Firefox-specific issue, but it does sound like you have some sort of malware on your machine. What was this innocuous link that you clicked on? A lot of viruses and malware make their rounds on Facebook.
Regardless, what I would do is this ( I assume you're running Windows):
* Download the Free and awesome Microsoft Security Essentials (MSE) via [http://www.microsoft.com/security_essentials/ http://www.microsoft.com/security_essentials/]
* Next update MSE and do a full system scan to ensure you don't have any existing malware on your machine. If so, clean it off and reboot. Keep doing this until you come up clean.
* Refer to this article on SUMO [[Profiles|Profiles]]
* Delete your old Firefox profile, create a new one and launch Firefox 4 again using the new profile
You should be back to normal at this point.
If you are running an OS like Mac OS X or Linux, it's unlikely that you have malware and you should probably clean your Firefox profile and start over again. -
This is what it shows when I click on any link:
General failure, The URL was: http://.....The system cannot find the file specified.See:
*http://kb.mozillazine.org/Windows_error_opening_Internet_shortcut_or_local_HTML_file_-_Firefox
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