Alps Touchpad driver not working while PS/2 Compatible driver works on touchpad - Win 8.1

I am using HP PAVILION 14-N201T X Laptop ( 4th Gen Intel Core i5 4200U- 4GB RAM- 1T B HDD- 14 Inches- Win8. 1- 2GB Graph). Suddenly, yesterday, when I restarted my laptop, Alps Touchpad stopped functioning. I have tried different methods, including downloading Windows 8.1 updates (which include Alps Touchpad driver upgrade), downloading Alps touchpad driver from HP Support website. However, Alps touchpad is not functioning. If it helps, I may mention that Alps touchpad is shown plugged into PS/2 mouse port. After I uninstall Alps touchpad driver, the laptop starts using PS/2 Compatible Mouse for the touchpad which is also shown plugged into PS/2 mouse port. However, with this driver, while the touchpad can move the cursor anywhere and the tapping works (for the left-click equivalent), the right-click button on touch-pad is not working and the I cannot hold and scroll the scroll-bar in the right of any window with the help of touchpad. A touchpad click in the blank area of scroll bar moves only a very little distance. However, all this appears to show that touchpad hardware may be alright, there is some problem with Alps touchpad driver. I have also started using a USB mouse with the laptop, but that is inconvenient. I purchased this laptop about a year back. What can I do to resolve this problem?

Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
--- HP Hotkey Support for Windows 8.1 ---
1. Install MS Framework 3.5 SP1 (control panel/programs/add windows features)
2. Get the Hotkey Support driver in version 4.5.9.1 for Windows 7 from HP driver site for EliteBook 8460p (it is sp56876)
3. Unzip the package
4. Go to C:\swsetup\sp56876 and open properties and go to the tab "compatibility" and chose from the compatibility mode list "Windows 7"
5. Check "run as admin"
6. Install
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

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Alps Touchpad driver not working while PS/2 Compatible driver works on touchpad - Win 8.1

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