Already logged in elsewhere

Hi all,
Sometimes my Agentry Client crashes, which is very unfortunate. (I'm working with SAP Work Manager 6.0 WPF client).
When I try to log in again, I get the message 'Already logged in elsewhere'.
I can restart my local server to log all users out, but this is not desired when working in a production environment.
How can I remotely log out users without having to restart the server?
Kind regards,
Judith
Tags edited by: Michael Appleby

Hi Sizo,
Thank you so much for your quick reply!
We can not access to SCC(SMP 2.3 03) while any user is on line/connected to the server as SCC gives some unknown error.
please refer below thread, people say this is a known error for SMP-2.3 03.
SCC gives, unknown error has occurred when we click the Agentry app in SCC.
Can't we forcefully session out after some specified time period.
Thanks,
Sudhir.

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Agentry 7 and SMP 3.0: Already logged in elsewhere

Hi,
I've seen similar threads with this error but for other versions and different reasons.
In my case, the SMP 3.0 crashed for some unknown reason, after that I restarted the service and even the SMP cockpit was showing 0 users connected, when trying to connect with the Agentry client it says "Already logged in Elsewhere". After that I tried to restart the full Windows server but I'm still getting this error.
In previous versions I could use the AgentryCmd.exe to kick users that were not really logged in, but in SMP 3.0 I don't know what can I do to solve that.
Can you help me please?
Thank you.
Tags edited by: Michael Appleby

Thanks Jason,
Following your tip I found this wiki explaining how to connect to the SMP 3.0 Derby database. http://wiki.scn.sap.com/wiki/display/SAPMOB/Access+SMP+3.0+tables+on+the+Default+database+shipped+with+SMP+3.0
I downloaded the DbVisualizer client and successfully connected to the database.
It has many tables but it was easy to identify the one called AGENTRY_CLUSTER_USER_AUDIT that contains the field informing if a user/application is already logged on.
I executed the following SQL command to manually log out my user and it worked
UPDATE AGENTRY_CLUSTER_USER_AUDIT
SET IS_LOGGED_ON = 0
WHERE USER_ID = 'xxxxx'
AND APP_ID = 'SAPWorkMgr6.1_JVA'

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We are implementing SAP SRM7.0 with Portal integration.
After logging in when we click on the shop link , it is taking us to the new screen and getting message saying "You are already logged on to the system in the following sessions"
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Hi Prashanth,
You can enable multiple login in two ways.
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or
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Ref:
[Configuration Settings|http://help.sap.com/saphelp_nw70ehp1/helpdata/en/48/3a0623902131c3e10000000a42189d/frameset.htm]
[Login Parameters|http://help.sap.com/saphelp_nw04s/helpdata/en/22/41c43ac23cef2fe10000000a114084/frameset.htm]
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Anand G

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Question
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Thanks

Try this
Thsi you get to know the user, the box they are running on and the program are in use by the user
select
substr(a.spid,1,9) pid,
substr(b.sid,1,5) sid,
substr(b.serial#,1,5) ser#,
substr(b.machine,1,30) box,
substr(b.username,1,10) username,
substr(b.osuser,1,8) os_user,
substr(b.program,1,30) program
from
v$session b,
v$process a
where
b.paddr = a.addr
and
type='USER'
order by
spid;

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Already logged in elsewhere

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