Alt and Shift keys act like "sticky" keys - don't work if held down

My 8830 Alt and Shift keys mysteriously stopped working normally, and now operate exactly how a one-thumbed person would love. 
It seems I've activated some rare acessibility feature that I can't turn off. (Tried pulling battery.)
If I hold down the Alt or Shift keys and press another key (e.g. the "W") nothing happens - no character is typed.  BUT if I press the Alt key and release it, the up/down arrow icon appears in the upper right of the screen.  Then if I next push the W key I get a "1" and the icon disappears.  The next keypress of any key gives its regular (letter) function.
The same behavior applies to the right and left shift keys too, except the CAPS icon appears in the upper right.
How do I turn this "feature" off?
Thanks!

I had the same problem in my BB 8100, i read this below, and it works to me too. The trackball seems to stay pressed or bad working so it makes the shift and alt not working. After this muy Alt and shift button returns to work correctly.
sorry, I´m not so good english writer.
Re: Alt Key mysteriously changed function 
Options
 11-04-2008 09:08 AM
I popped off the ring around the track-ball with a screw driver and cleaned the sensors. I also depressed the sensor on the circuitboard of the device with a metal tipped pen and things started working fine again. Rebooting and cleaning the track-ball had not helped until I manually pressed the circuitboard at which point everything returned to normal including track-ball clicking and having to press the Alt-key once every time I needed to use a number.
hope that helps.
- The Alaskan

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