Alt key.. Help.. ASAP

Hi..
I have a problem with my alt key..
My alt key won't disappear although i've tried so many things. I've unplugged my batery, I've tried to press any key..
what should I do? The alt key won't disappear. Why is that? and how can I make it disappear??
thq 4 ur kindness..

Backup using the BlackBerry Desktop Software: I would recommend Desktop Manager, version 6, from here: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
KB12487 How to back up the data on a BlackBerry smartphone
You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/
Install the new Operating System using these instructions:
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
Once this is complete, you can now return connected to the PC and open the BlackBerry Desktop Software and use the path Device > Restore Data to locate and restore your messages, calendar, contacts, etc., to the 8520
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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