Alt Key mysteriously changed function

This morning when I turned on my BB Curve (t-mobile, if it matters), there was a message displayed too quickly for me to read, and then the screen was dark for several minutes and the red LED blinked.  This was before I logged on with my password.  I presume some kind of software update was loaded.
Now, the Alt key does not behave normally.  Formerly, I could hold it down and simultaneously press another key to get the alternate value (a number for example).  Now, if I hold the Alt key down, no other key responds.  If I press the Alt key, an arrow appears on the upper right corner of the screen, and then I can get the alternate value.
For someone who has been typing on a BB for several years, this is a terrible change.  Today alone I have misdirected several emails due to missing numeric values in addresses, and typed a lot of gibberish that I had to go back and correct.
Anyone know how I can restore the previous functionality?
Thanks

Hello and welcome to the forums! Have you pulled the battery out while the device was on - replace after one minute - Let the device reboot after 1-3 mintues and see if that helps any.  I am new to the blackberry world and that helped me on different areas. 
there are plenty of people on here that will be able to help you. It is a wonderful place to get advice. 
Nurse-Berry
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